Sandwell District General Hospital
Lyndon, West Bromwich, West Midlands, B71 4HJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No attempt to make a diagnosis
Rated 2 stars out of 5
by Patient in extreme pain - Posted on 26 May 2024
Was sent to Surgical Emergency Assessment Unit after 4 days of intense pain via City hospital. I was seen at City hospital A&E who thought it was a gallbladder problem. Doctor at SEAU said it wasnt a gallbladder or kidney problem based on his physical examination but I was not scanned etc to actually find out what was causing the pain. I was told to take paracetamol and come back in 2 weeks for a scan. Totally unacceptable to be sent home after 4 days in pain and having been to a walk in centre, A&E dept then to SEAU. What is the point of SEAU if it only repeats what’s already been done a few hours earlier then sends you home without proper investigation and any attempt to find a diagnosis. Very poor and I feel neglected. Appalling. No advice on pain relief until I asked then I was told to take paracetamol which was a joke seeing as City hospital felt I needed morphine which did work. I know morphine can’t be prescribed easily but surely something stronger than paracetamol could have!! I feel fobbed off and dismissed! No doubt if my pain continues I will have to go back to A &E which is awful as SEAU could have at least tried to sort my problem out and also leaving me on in pain for longer.
Visited Don't know on May 2024
Sandwell District General Hospital has not yet replied.
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Review titled Good practice for CT Scan
Rated 4 stars out of 5
by Harry Hancox - Posted on 13 April 2024
After being unable to see GP, I made a visit to A&E a year ago assured all was fine, bar a mild anomaly found on a 2nd or 3rd ECG & assured nothing serious, I had then waited almost 10 months for scan, so chased it up because 6 month review by GP due. Within days appointment made. I was in & out in 2 hours, well treated & given assurance before scan etc. The only problem was the catheter needed two attempts and the 2nd resulted on removal in 10 minutes before blood stopped. A nice Doctor worried me, given my previous GP & the NHS assurances, because an angio-scan is now required. The Doctor explained that process, which I already understood was preventative measures & to enable if necessary, early mitigating &/or preventative action. So far my experiences at Sandwell A&E (despite 12 hours there last year) & yesterday at Cardiolgy have been good; not so much my GP's however.
Visited Cardiology on April 2024
Sandwell District General Hospital has not yet replied.
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Review titled Extremely professional.
Rated 5 stars out of 5
by Robert Earl Blackham - Posted on 05 April 2024
I had to be checked for problems today and from Paramedics to the nurses and doctors can i just congratulate each and everyone for there care and professionalism.
Visited Cardiology on April 2024
Sandwell District General Hospital has not yet replied.
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Review titled Medication.
Rated 4 stars out of 5
by Tahera - Posted on 07 May 2024
My medication strength was not written on the prescription so I had been trying to contact the ENT department. I called atleast 3-4 times and have explained the situation to get a new prescription. It has been a week or more and I still haven’t gotten a prescription. My time has just been wasted not only calling but going into the pharmacy to not being able to get the medication I need. Very dissapointed.
Visited Ear, Nose & Throat on April 2024
Sandwell District General Hospital has not yet replied.
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Review titled Shut this hospital down
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Waited 12 hours In A & E,for chest pain and other symptoms only 3 weeks after a heart attack amd surgery(done at new cross).no heart medication was given to my husband and not even a cup of tea for his diabetes..nurses are very rude and don't look like they've been trained properly... For the 11 and half hrs we were sitting in A & E there was wee and sick on the floor and staff members just stepped over it...2 coppers were in reception with someone waiting to be seen and even they said...the staff at sandwell are a joke.. We self discharged and went to New cross hospital(organised,clean and staff that actually care about the patients)... Avoid sandwell at all costs
Visited Accident and emergency services on February 2024
Sandwell District General Hospital has not yet replied.
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Review titled A threat to humanity
Rated 1 star out of 5
by Zeno - Posted on 17 January 2024
I am writing to express my profound disappointment and deep concern regarding the quality of care and operational efficiency I experienced during my recent visit to Sandwell Hospital. Throughout my 14-hour stay, I encountered a series of issues that raise serious questions about the hospital's adherence to acceptable standards of patient care and organizational competence. The most concerning aspect of my experience was the extensive wait times faced by myself and other patients. Despite seemingly straightforward needs, I waited for **two hours** to receive basic medication and an additional **one hour** after it was supposedly dispensed. Furthermore, I was informed that my blood work would be reviewed within **two hours**, however, the results were not available for **ten hours**. These delays were not isolated incidents, as evidenced by a young patient with disabilities who remained in a waiting room for **26 hours** seeking a prescription due to unavailability of beds. Beyond the significant delays, the communication breakdown between departments was evident and deeply worrisome. The lack of coordination and information sharing resembled the actions of young children playing with toys rather than the professionalism expected from a medical facility. This ineptitude not only caused immense frustration and anxiety for patients but also raises valid concerns about the potential for serious clinical errors resulting from such dysfunction. The overall lack of accountability and apparent apathy exhibited by hospital personnel, from frontline staff to leadership, was particularly disheartening. This negligence constitutes a severe threat to patient safety and well-being, and the sheer miracle that no casualties occurred during my brief stay speaks volumes about the precariousness of the situation. Given the gravity of these issues, I urge you to take immediate action to investigate and address these systemic failings at Sandwell Hospital. Urgent reforms are necessary to ensure patient safety, improve operational efficiency, and foster a culture of professionalism and accountability within the hospital. I am available to provide further details about my experience and would welcome the opportunity to discuss this matter further.
Visited Accident and emergency services on January 2024
Review titled Sandwell District General Hospital
Replied on 26 January 2024
Dear Zeno, I am sorry to read about your experience and invite you to contact our complaints department at swbh.complaints@nhs.net with more details so they are able to investigate and enable us to understand the concerns that you have raised. There is clearly much from this from which we can learn and change. Kind regards, Richard Beeken, Chief Executive
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Review titled Head injury
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Came in with head injury almost 7 hour wait while people just coming straight in and seeing them alarm constantly going off and no hint of when anything is moving it’s a head injury it should be pretty far up there but nope still sat for hours on end with no check ins after first checks
Visited Accident and emergency services on January 2024
Sandwell District General Hospital has not yet replied.
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Review titled Rude staff and no competence
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
My husband is currently waiting has been hous and nothing but a paracetamol for his pain until now. Nurses were rude all the time and when trying to get blood for exams, they just couldn't find a vein and then gave up from trying- which means that my husband is not having exams done because of their imcompetence. I also had terrible experience when my daughter was in their care a few months ago. Nurses also terribly rude and telling me wrong information about how to care of my daughter and pre exam info too. Wards were dirty, nurses were laud all day and night, where babies and children were sleeping. Dorctors were good.
Visited Accident and emergency services on December 2023
Review titled Sandwell District General Hospital
Replied on 22 January 2024
Dear Anonymous, I am sorry to read of your recent negative experiences whilst your family members were seeking treatment. Our A&E departments have been very pressured for some months now and staff have been working hard to treat and care for patients safely. I will share your feedback for both visits with the relevant teams so they can look into this further and make improvements. Kind regards, Richard Beeken.
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Review titled Caring staff
Rated 4 stars out of 5
by Jacqueline koufou - Posted on 09 November 2023
Fell backwards down stairs suffering head trauma requiring CT scan and x-rays then lacerations needing multiple stitches. All staff from paramedics to ladies serving meals were kind and caring. Thank you all for helping my recovery. A salary increase is certainly needed.
Visited Neurology on November 2023
Review titled Sandwell District General Hospital
Replied on 16 November 2023
Dear Jaqueline, We are sorry to read of your recent accident. Thank you for your positive comments about the care you received whilst within our care. We are glad to read that you are now recovering. Kind regards, The Communications Team.
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Review titled A recent accident
by Sally0976 - Posted on 11 September 2023
I broke my hip in the middle of August following a tumble at home. The wonderful paramedics were with me within 20 minutes. I was taken to Sandwell General Hospital, Just a short wait in the ambulance and then into A & E. tests, xrays scans completed and I was admitted on to Newton ward early next morning. Operation the next day. I have to say that the care and nursing I was shown was outstanding, as it was when I was moved to Lyndon ward. I was discharged and before I arrived home a complete care package was in place. Well done to all hospital staff, and ancillary services,
Visited September 2023
Provided by Care opinion
Review titled Sandwell District General Hospital
Replied on 24 October 2023
Dear Sally, We are sorry to read about your recent accident at home However, we are glad that the treatment you received whilst in our care was outstanding and we will ensure your feedback is passed onto the teams involved. We wish you a speedy recovery. Many thanks, The Communications Team.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust