Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing nurses in A&E
Rated 4 stars out of 5
by Sarah - Posted on 07 June 2024
Although I was in A&E for just over 5 hours, I had very thorough testing and I felt like I was in safe hands. The nurse in charge of the department (I think her name began with an L was amazing, very friendly, very caring and really put me at ease despite the amount of pain I was in. I am thankful for all the nurses, CT scanners and X ray staff for their kindness and hard work. They really do have a difficult job, but they remain kind and friendly, which helped me loads as I was in A&E alone. The only bad thing about my visit was the waiting room, the music was so loud and I struggled to hear my name being called out and nearly missed triage because of it. Turn the music down!
Visited Accident and emergency services on June 2024
Salford Royal has not yet replied.
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Review titled Completely out of hands
Rated 1 star out of 5
by George - Posted on 06 June 2024
I came in just before midnight and they told me in triage that max wait is .45 minutes to an hour and I am already sitting in a&e over 5 hours and it's empty here and they informed me that it can take a couple of hours more absolutely crazy just does not make sense
Visited Accident and emergency services on June 2024
Review titled Salford Royal
Replied on 06 June 2024
Dear George Thank you for your post and we were sorry to hear of your disappointment of our wait times in A&E. We appreciate your frustration that the wait time you were quoted did not meet with your experience overnight and hope that you have now been seen by a member of the A&E team. We would be happy to look into the matter further if you would be kind enough to contact our Patient, Advice and Liaison Service (PALS) via pals@nca.nhs.uk or 0161 778 5665, they can register your concerns and investigate further. In the meantime, we will ensure your comments are escalated to the senior leadership team however more details will be needed to properly identify your care episode. Kind regards The Patient Experience Team
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Review titled Phenomenal Staff
Rated 5 stars out of 5
by M&T - Posted on 25 May 2024
A big thank you to all the staff who ensured my wife was as comfortable as she possibly could be. Suffered a miscarriage in excruciating pain at home. The 111 staff were informative and reassuring, the ambulance staff made her feel safe and secure, were kind and respectful. From there the nurses along the way did everything to support her. A tough, delicate job, the gynecologist was so dedicated, caring and calming for her. Truly an inspiration. Thank you for the way you all respected and cared for her. We owe so much. Thank you
Visited Gynaecology on May 2024
Review titled Salford Royal
Replied on 28 May 2024
Dear M&T Thank you so much for taking the time to share your experience of attending A&E, and awarding colleagues a 5-star rating. The team will be humbled to know that they made a positive difference to you and your wife during a very difficult time and delighted to hear that they made your wife feel safe, secure, and respected whilst she received care. We will ensure your feedback is escalated to the senior leadership team, so they can ensure the staff directly involved in your wife’s care, can be properly recognised. Thank you both once again. Kind regards The Patient Experience Team
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Review titled Poor care
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
Waited nearly a year after diagnosis to see a neurologist. Neurologist had no knowledge of my condition so decided that it doesn’t exist and refused testing.
Visited Neurology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Patient We were sorry to hear of your experience of waiting to see a Neurologist and that you were disappointed with the outcome of the consultation. It is difficult to respond without knowing the full details and so we encourage you to contact Patient Advice and Liaison Service (PALS) by either calling 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or drop into one of the PALS offices on each hospital site or emailing: pals@nca.nhs.uk. The team can then identify your care episode, investigate and provide further feedback about your case. Kind regards The Patient Experience Team
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Review titled Exceptional staff..
Rated 5 stars out of 5
by Dennis Johnson - Posted on 03 May 2024
Just wanted to say a big thank you to xxx and the doctors who looked after my Dad. Xxx you are an exceptional nurse and your smile, professionalism and approach with my dad, in the early hours are to be commended. The doctor was exceptional, assessing the issues and putting my dad at ease. Xxx the neurologist simplified the issues in a pragmatic manner, taking away his concerns. A 12hr stint in A&E for my family, made easier by genuinely caring and passionate staff. Thankyou all for your care and consideration.
Visited Neurology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mr Johnson Thank you so much for leaving such a positive 5-star review regards the care delivered to the team who looked after my Dad. We always aim to deliver high quality person centred care and so we are delighted to know you felt that staff were exceptional in how they treated your dad with a caring, friendly and professional approach. That you felt the neurologist was reassuring and communicated effectively. Your comments have been shared with the senior leadership team so the staff involved will be made aware of your appreciation. kind regards The Patient Experience Team
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Review titled Very upset and stressed
Rated 4 stars out of 5
by Jennie Hodgkinson - Posted on 16 May 2024
I Have been rejected to be seen by Salford because I don't have a Salford GP, and have been referred back to Wrightington hospital which is miles away, I don't drive and it takes me 2 trains to get there ,then a 40 min walk from there even tho I'm in pain and cost me alot more in fares which I can't afford, my dad can't drive me as he is poorly with cancer, I shouldn't have to rely on people taking me, if Salford had allowed me to go Rheumatology there I wouldn't have to rely on anyone and could make my own way there, I rang The booking line, very unhelpful nothing we can do, rang Rheumatology department unhelpful, I'm very stressed about this Itd like they are deliberately trying to make my life more difficult despite already being in alot of pain, tried to contact Pals no reply , I don't know how to go about solving this issue ,
Visited Rheumatology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Jennie We are sorry to hear of the difficulties you are having with your Rheumatology referral and can appreciate the frustration this is causing. Our Patient Advice and Liaison Service (PALS) will be happy to investigate the matter for you, if you could try them again by calling 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, if someone doesn’t answer, there is a facility to leave a message and one of the team will call you back. Alternatively, you could call into the PALS office on site or email: pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Totally Unacceptable waiting time.
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Advised by my GP to immediately attend the A and E department for a CT scan to exclude a cva / Intracranial bleed. Arrived at 6.30 pm. Bloods and BP were taken and I was left for 9 hours until 3.30 am. I asked staff on three occasions about the delay and, was on each occasion told I would be seen within an hour. The same response was given to other patients and appeared to be a well rehearsed way of dismissing patients legitimate concerns. The staff were unsympathetic and displayed no empathy. After 9 hours waiting at 3.30am I advised the receptionist that I was not prepared to wait any longer and left without treatment. This is the first review I have ever submitted and I do so in the hope that management act promptly to ensure that this unacceptable waiting time is monitored and delays communicated to patients. No patient should Ever feel the need leave your department without treatment.
Visited Accident and emergency services on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Patient We were sorry to hear of your experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail, we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or drop into one of the PALS offices on each hospital site or email: pals@nca.nhs.uk. Your care episode can be identified and can thoroughly investigated, allowing the team to provide feed back to you regards this. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
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Review titled All patients sent home
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Daughter should have had results of xray today and check on her hands with surgery pending next day. Waiting room full. Our appointment was 11pm. Nurse came out and shouted that IT system was down across site and everyone should go home and they would take everyone’s name and address. What about the afternoon clinic ? Could we wait?? No … no one knew when systems would be up again. No operation tomorrow then? Someone would ring No call … absolutely shocking … some patients said they’d had unpaid leave. Lots of bus changes. And in our case in chronic pain … and in tears .. made me feel sick just how dreadful the service has become.. and all the professionals and nurses totally reliant on a screen and cannot do their jobs
Visited Orthopaedics on May 2024
Review titled Salford Royal
Replied on 23 May 2024
Dear Service User We were sorry to read of your daughter's experience when she attended clinic for her results and that unfortunately, our IT computer systems failed preventing your daughter and other patients to be seen as planned. We agree that this unexpected computer fault would have been extremely frustrating, and we apologise that you feel communication regards this was poor. If you would be kind enough to contact our PALS (Patient Advice and Liaison Service) at pals@nca.nhs.uk or 0161 778 5665, they will be happy to investigate this matter further, once they identify which outpatient’s department were involved and to help provide answers to your questions regards rescheduling the appointment. Kind regards The Patient Experience Team
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Review titled Excellent Care
Rated 5 stars out of 5
by MRS GWEN CHARNOCK - Posted on 02 April 2024
Just wanted to say how much we appreciated the care and attention my Dad received at the Renal Unit at Salford Royal today. Everyone we met - including the Reception/Patient Admin, were very helpful, caring and made my Dad feel very welcome on the unit. Everyone went out of their way to make our experience pleasant. The Renal Consultants and Chronic Kidney Team are simply excellent. They really take the time to discuss treatment plans with you - both in hospital and once you've been discharged. NHS treatment at it's best... Highly recommended.
Visited Nephrology on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mrs Charnock Thank you for your feedback on your Dad's experience at the Renal Unit at Salford Royal. We always welcome patient feedback but especially when it is as kind as yours. Our staff always aim to deliver high quality person centred care and it is fantastic to hear that you both felt all of the staff were very helpful, caring and welcoming and that the Renal Consultants and Chronic Kidney Team were excellent by thoroughly explaining the treatment planned. Your comments have been passed onto the Renal Unit so the staff are aware of your gratitude, thanks and recommendation to others. Kind regards The Patient Experience Team
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Review titled Care & Compassion
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
My Mother in law was brought into A&E on 28th April, and very quickly sadly died. My husband and I just managed to get there in time to be with her. Unfortunately I can't remember the names of the Female doctor and the pregnant nurse who looked after us, but wanted to tell you our heartfelt thanks for all the kindness and compassion you showed us during this difficult time. I appreciate, being a nurse, how busy your department is, but we never felt like we were being rushed or anything. We just wanted you to know how much your kindness meant to us at that difficult time.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 24 May 2024
Dear Service Users We were sorry to hear of the passing of your mother-in-law, please accept our condolences at this sad time. We especially appreciate you sharing with us that you felt the staff in the Emergency Department were kind and compassionate, and that you felt you had the necessary time whilst you were there. We will pass on your lovely feedback to the senior leadership team so that the staff involved in your family’s care, are able to see your grateful comments regards the support and care they provided. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust