Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Meg Williamson - Posted on 03 June 2024
I have spent 2 days (Saturday 1st June/Sunday 2nd June) in Stoke hospital as a Carer for my client. My client has been situated in AMU for their stay so far, the staff on this ward have been nothing but polite, kind, patient, understanding and compassionate, they continuously offered me and my client support and always went above and beyond their role as staff, they are making our time as enjoyable and comfortable as it could be.
Visited Accident and emergency services on June 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Post-operative care on ward 112
Rated 5 stars out of 5
by Esme - Posted on 30 May 2024
From the minute that i had arrived on the ward scheduled for surgery, the staff treated me with nothing but kindness. As a scared 16 year old girl i was unnerved and worried, the staff on the ward greeted me with smiles and kind words to comfort me. When i came back from surgery, the staff worked above and beyond to do absolutely everything for me. i had 2 students helping me too and i cannot thank them enough, one in particular came into my room and made me laugh when i was struggling and helped me to eat when i didnt feel like eating. i was feeling helpless and upset and they could not be more helpful and reassuring to me. The personal care that i received was phenomenal, i felt dignity and not once did i feel exposed and ashamed. i was encouraged to get up and walk and do good things for my health. All of the people working on the ward have done an amazing job of looking after me and i cannot thank them all enough you were amazing and never made me feel like a burden to your day. if anything you walked into my room with the brightest smiles and the most encouraging words. thank you so much to all of the staff i cannot thank you enough :)
Visited Orthopaedics on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Poorly treated
by Anonymous - Posted on 19 May 2024
Due to go into hospital for an induction on Friday,it's Sunday today they still aren't bringing me in..the induction was booked by my consultant due to losing my Son this time last year. We wanted to stay away from his anniversary because it would be to painful. Buy it looks like the hospital don't really care about what the consultant says nor do the care about my mental health around the anniversary of my sons death. The service has been disgusting. They have no comparison what so ever.
Visited Maternity services on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled 7 months pregnant in a car accident and waited 9.5 hours!!
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I was in a car accident where I was driving & was hit on the driver’s side. In total waited 9.5 hours and when I was finally seen by a doctor, she didn’t even know why I was there. Midwives were amazing but absolutely not enough staff on and the whole process was a disaster! Did not help my anxiety about the situation whatsoever.
Visited Maternity services on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Incredible maternity service
Rated 5 stars out of 5
by Sophie Parker - Posted on 06 June 2024
On the 26th May 2024 I gave birth to my little girl at the MAU. I cannot possibly find the words to explain what an incredible experience I had and how amazing the staff were that looked after me! The care and compassion was just fantastic, and from start to finish every midwife and nurse that came to me just put me at ease throughout my stay. I feel emotional even writing this but believe they deserve so much recognition. I've never felt support like I did while I was there. The 3 midwives that were there for my labour were lovely and so so supportive, even when I got to the end and I had to go into theatre. They even came to me the next two days to chat to me and see how me and baby were. They just went above and beyond in any way they could and I couldn't thank them enough. I'm so glad that I got to experience my labour here and and that I had the wonderful staff that I did 🥹 thank you to those 3 special midwives that were so incredible throughout my labour and delivery. (Unfortunately cannot name them on here)
Visited Maternity services on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Ward 223
Rated 5 stars out of 5
by Amy JEAVONS - Posted on 29 May 2024
I stayed on Ward 223 from 12th to 17th May after having a procedure done in theatre. I’ve sent a thank you card to the department naming the amazing staff which I hope is received by them this week which has staff names on there as I am not allowed to name them here but safe to say everyone in the team on ward 223 were friendly, helpful, brilliant at their jobs and they put my mind at ease on what was a very scary time for me. This team are a credit to Royal Stoke University Hospital and a credit to the NHS and I would very much like the team lead and management of the department to read this feedback and also to read the card I have sent which singles out one nurse in particular who was so kind to me and she is an outstanding nurse. I may well have to return here at some point in the future and I would not be adverse to this and know that if I do return I am in capable hands. It’s so easy to write complaints but positive feedback can be hard to come by sometimes but this ward is caring and well run. Thank you all for looking after me so well when I was ill. You are all absolute stars. I can’t thank you enough.
Visited Cardiothoracic surgery on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled A&E
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2024
Miserable, unsympathetic receptionist. Didn’t manage a smile or reassuring word. Ear, nose and throat doctor sent us home then called and asked why we had left. He then proceeded to advise we purchase a drug which we later found out is prescription only.
Visited Accident and emergency services on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Professional, efficient and kind
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
This relates to both Accident and emergency reception and particularly my experience of the Abulatory specialist decisions department. I arrived at reception to be greeted by a friendly and helpful receptionist who took my doctors note which was immediately given to a nurse who immediately summoned a porter with a chair who whisked me off to Specialist decisions unit straight away. Once in the unit staff were polite courteous and clearly very busy. The nurse in charge was both professional and excellent managing to answer phones, organise staff, liaise with doctors and keep the whole team on track with actions. The department was clean. The doctor who I saw was excellent, listened to what I said, gave me a full and comprehensive examination and came up with a plan. I felt valued, listened to and for the first time in months hopeful. Of course you can’t help noticing everything that goes on around you when you are sitting waiting, its human nature. There was considerable moaning from people waiting for treatment and quite honestly in my opinion people who were less than courteous to the staff who were doing their best. Generally the whole experience was a positive one. In terms of staff I know people are paid to do a job but what I experienced were staff who genuinely showed a positive regard for those in their care and its that star quality in the staff (including the porters who ferried me about) that should be celebrated. I hope those at trust board level follow an open and supporting culture to those poeple who work so hard to pay their wages. Just one more thing to add. This is a private finance initiative and the porters are contracted by another provider not the NHS. Porters should be given footwear vouchers as I understand they walk over 30K steps a day and please get them a decent polo shirt. Also for the private finance management company, its important that they do something about the dreadful signage across the site and introduce decent standard signage along with colour defined zones to aid navigation and way finding. Other large hospitals have it.
Visited Accident and emergency services on May 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Geri - Posted on 28 April 2024
Went to A&E With my hand & wrist today.the staff from reception through to x.ray were excellent.i think you are doing a brilliant job.thank you very much for looking after me.
Visited Accident and emergency services on April 2024
Review titled Royal Stoke University Hospital
Replied on 09 May 2024
Dear Geri, Thank you for taking the time to comment on your experience of our Emergency Department. I will share your kind words with the team. The team work hard to provide a high standard of care during some very challenging situations. Your lovely comment will be very gratefully received. With best wishes Rebecca Pilling, Head of Patient Experience
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Review titled Waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2024
The waiting times when sent from children’s a&e to gp out of hours is shocking especially when in pain
Visited Accident and emergency services on April 2024
Review titled Royal Stoke University Hospital
Replied on 09 May 2024
Dear Anonymous, I am very sorry to read your comment regarding your experience of Children's ED and GP out of hours service. I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details to allow us to further review your concerns. With kindest regards Rebecca Pilling, Head of Patient Experience
Information supplied by University Hospitals of North Midlands