Royal Manchester Children's Hospital - Ratings and reviews
Reviews
-
Review titled Excellent staff
Rated 5 stars out of 5
by Kerry - Posted on 16 March 2024
Had to visit with my 2 year old boy, who was being sedated for the first time. He has had many visits inthe past and has a fear of doctors and nurses so wouldn't have his medicine and was upset whenever someone came to the room. Having to struggle in the past for observations ect he was happy after 'R' a student nurse spoke to him with compassion and didn't rush him (she was great). After unsuccessfully trying to sedate him with medicine they had to try a different route which wasn't nice but it worked. After all of his tests and being on the ward the nurse was very kind, patient and understanding of my sons behaviour and mood. I felt assured everything was fine from the get go. I understand its their job to care for patients but it's rare we have come across such a good work team they were all just amazing! 'L', 'B' and 'L' you all deserve medals for what you do going above and beyond with every patient and 'R' is definitely learning from the best. I wish you all the happiness in the future and we won't forget our visit and the smiley faces we were always greeted with. Thank you 😊
Visited Children's & Adolescent Services on March 2024
Review titled Royal Manchester Children's Hospital
Replied on 03 April 2024
Dear Kerry, Thank you for taking the time to share your positive feedback regarding your experience at Children's Hospital. When it comes to young patients, we try our best to ensure that the carers feel taken care of and are offered assurance just the same as the patient. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
-
Review titled Emergency department Children's hospital
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I'm here at children's emergency department with my daughter since 2pm and my daughter has a stomach bug and she is fully dehydrated the wait was too long 9 hours and then they send us the inexperienced so called doctor who was there to put a canola in my daughter's hand I don't know what kind doctor she was who were keep trying to put canola and couldn't put in after 3 try and then when I ask her to send someone else to put canola and they put us back to waiting form the beginning again the system is just ridiculous and saying to they don't know how long it will take. My daughter is not well from last 2 months she is vomiting and coughing and I can more then 5 times to the emergency and they done nothing. Guys do I pay tax for that kind of treatment absolutely not. The system is so ridiculous. Not happy form the system or the staff. Staff tell me we are doing our best but the best they done is keeping us wait this is an acceptable not not happy at all. My daughter is 3 years old she is tired sick and Keep crying because she is here for 11 hours now this is so wrong hope you guys will do something about that because it's getting worse so please make the system right for god sake
Visited Children's & Adolescent Services on December 2023
Review titled Royal Manchester Children's Hospital
Replied on 08 January 2024
Thank you for providing your feedback regarding your experience in the Children’s Emergency Department at Royal Manchester Children’s Hospital. We were saddened to read of your experience and would like to assure you that your feedback has been shared with the team within the department. It is difficult to investigate and respond to your specific concerns regarding the wait and your daughter’s care and treatment in the Emergency Department. We take all issues surrounding patient care very seriously and would very much like to discuss your concerns in more detail with you. We would therefore ask you to make contact with the Trust’s Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0136 and they will be able to discuss your concerns further with you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
-
Review titled Feedback on ACL reconstructive surgery.
Rated 3 stars out of 5
by Nicky Martins - Posted on 04 October 2023
My daughter attended an appointment with the consultant surgeon 2 months after her ACL reconstruction. It was a moment to pause and reflect on the positive journey that she has had since having her operation at the start of August 2023. Her scars are healing well and her recovery is being monitored carefully by her physiotherapist. We would like to acknowledge our gratitude to all involved in her medical journey. Her needs since having the operation have been met by a body of professional and caring individuals.
Visited Children's & Adolescent Services on October 2023
Review titled Royal Manchester Children's Hospital
Replied on 05 October 2023
Thank you for taking the time to share your positive feedback regarding your daughter’s experience at the Royal Manchester Children’s Hospital. It is always good to read such positive words in response to the conscientious work of all our staff, and great to hear that your daughter is recovering well with her needs met in a professional and caring way. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
-
Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I was let home with my daughter for a night of ward 76 at royal Manchester children's hospital to then be carelessly let back on the ward whilst there was a viral infection going around there should have been a nurse on the door that warned us to not come back onto the ward. Careless nhs as always.
Visited Paediatric intensive care on February 2023
Royal Manchester Children's Hospital has not yet replied.
-
Review titled Poor communication
by jazzqy77 - Posted on 23 January 2023
I was referred to psychology through a specialist clinic and received amazing care from Jan 2021 to Jan 2022 and could not fault the psychologist I dealt with. He literally saved my life and his care and compassion was fantastic. After a short time away from therapy in Dec 2022 I felt I needed re referred. By this time the psychologist I was dealing with had left. I received a letter for a telephone appointment. I emailed the service to explain I could not attend as this was telephone and I was completely deaf. I did not hear until 2 weeks after the appointment was meant to be. I explained I need video call (Microsoft teams) as this has closed captions. I received an email with attachment for meeting but no time. I emailed back asking for a time to which I got no reply. 3 weeks later I received a letter in the post saying I didn't attend and to contact within 14 days if I still wanted an appointment. I emailed the service again to explain I did not attend as I had no time I also explained that I am completely deaf and email is my only communication with the NHS as i cannot always relay on family members to phone for me. Giving the specialist clinic that refers people to psychology the majority of patients are deaf so a lot of them will email. I understand if the email is not regularly monitored however they do provide the email address on letters therefore it should be monitored. I have never heard anything again from this email. I feel that although the NHS is under extreme pressures, allowances should be made for hard of hearing and deaf, especially as this is a psychology service and people are vulnerable and need to speak with someone.
Visited December 2022
Provided by Care opinion
Review titled Royal Manchester Children's Hospital
Replied on 01 February 2023
Thank for providing your feedback. Your comments have been passed onto the team at the Royal Manchester Children’s Hospital (RMCH). The Assistant Director for Quality Governance and Patient Experience, RMCH, was very sorry to hear about your experience of our service and would like to assure you, that your comments have been passed on to the relevant team. If you would like to speak to us further about your concerns, please contact the Trust PALS service by telephone on 01612768686 or by email at pals@mft.nhs.uk quoting PO22/01540017.
Provided by Care opinion
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2022
I came into childrens A & E for a second opinion as I had a bad experience at another hospital. My 4 year old daughter had fell in dirty and there was glass also around where she had fell . the cuts were deep and left Uncleaned the doctors were so good with my daughter and so thorough with looking at the wound, checking how her hand was moving. a plan of action was made. She went in as a day case the following morning ward 76 for them to put her under anaesthetic so they could check there was no damage they hadn’t been able to see , give it a good clean out and a stitch. All the staff on this ward were also fantastic with my daughter. Thankyou to everyone who helped with her care you were all so professional and helpful.
Visited Don't know on August 2022
Review titled Royal Manchester Children's Hospital
Replied on 05 September 2022
Thank you for taking the time to leave feedback about your experience at Royal Manchester Children's Hospital. From thorough treatment and cleaning of the wound, to keeping you informed about the next steps in your daughter's care, it is great to hear your praise for both A&E and ward 76. We will pass your comments onto both departments. We hope your daughter is recovering well after her visit. Kind Regards, Patient Experience Team.
-
Review titled Thank you Royal Manchester A and E
Rated 4 stars out of 5
by John Taylor - Posted on 14 July 2022
Thank you to all the A and E staff at the childrens hospital who looked after my son who I brought in with a hand injury on Sunday evening. He was assessed promptly and thoroughly by the triage nurse and A and E doctor. He was kept comfortable at all times and and offered food and drink which he really appreciated. (He couldn’t believe it was free) He was referred almost immediately to plastics for their specialist input. The plastics doctor on call was very thorough and explained the injury and treatment plan in detail. Thank you to all involved. Your dedication and caring nature shone through.
Visited Don't know on July 2022
Review titled Royal Manchester Children's Hospital
Replied on 26 July 2022
Dear John, Thank you for taking the time to provide us with feedback, It is great to read your positive comments about the Emergency Department at Royal Manchester Children's Hospital. We are pleased to hear that you were seen in a timely manner and all staff members were attentive when caring for your son. Your comments will be passed onto the Head of Nursing for the Emergency Department so they can cascade your feedback. We wish your Son a speedy recovery. Kind Regards, The Patient Experience Team.