Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exemplary care
Rated 5 stars out of 5
by David Lucas - Posted on 16 September 2023
I came in to a&e with a hypertensive crisis, at a point where the nhs online advice is to seek urgent medical help. I was given detailed and extremely kind attention throughout, and always made to feel it had been the right thing to do in attending a&e. Major tests all carried out as promptly as possible, a Consultant reviewed all the results with a new medication prescribed, and further tests to be organised has left me feeling a great deal less anxious now than 24hrs ago. My final overriding thought was just how kind everyone was to me from Triage to leaving the Dept. Which makes a significant diffference when you have a real problem and really scared. So great thanks from me, David Lucas
Visited Accident and emergency services on September 2023
Review titled Royal Hampshire County Hospital
Replied on 21 September 2023
Dear David Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Great service but lacking one thing
Rated 5 stars out of 5
by Ian smith - Posted on 10 October 2023
The reception, doctors and nurses couldn’t do more than the do, they are exceptional. My problem was that I’d been there eight and a half hours with nothing to eat so when the doctor asked me to wait and see someone else I just left. I felt better when I arrived, by now I was getting hot, delirious and starving. My whole point is not about me, wouldn’t it be possible to put a vending machine and a coffee machine in the waiting area if people are going to have to wait that long. Not only would you be providing a service it would also make a profit towards the upkeep of such a valuable service.
Visited Accident and emergency services on September 2023
Review titled Royal Hampshire County Hospital
Replied on 30 October 2023
Thank you for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the care received from our staff, but I am sorry to hear of the difficulties you encountered in accessing refreshments during your visit. I can appreciate how challenging this must be whilst waiting for care and treatment. There are vending machines in the minors waiting area but not in the chairs waiting area. We do provide a table with squash/water in the majors chairs area and we do have sandwiches for patients who have been waiting for a period of time but these are not obvious and need the patient to request or for the nurse to offer, and clearly you were not offered these. I am very sorry. I would like to assure you that your feedback has been shared with the clinical leads of our emergency departments, who are reviewing how refreshments are better made available to patients waiting. Please do contact our PALS and Complaints Team if you wish to discuss your experience further. They can be contacted via email: PALSandcomplaints@hhft.nhs.uk or telephone: 01256 486766. Thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Abscess problem fantastic professional service
Rated 5 stars out of 5
by Dave Hewitt - Posted on 15 July 2023
Went to A and E yesterday what professional service I received, the NHS at its best, from all the staff involved, from booking in to triage nurses, consultants and X ray department, so well done
Visited Accident and emergency services on July 2023
Review titled Royal Hampshire County Hospital
Replied on 07 August 2023
Dear Dave Thank you for taking the time to share your recent experience with us. It is so lovely to hear of the care you received from our staff. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Highest possible professional service
Rated 5 stars out of 5
by Colin Neeves - Posted on 22 July 2023
The Royal County Hospital Winchester. Once again I have had to spend patient time in the above hospital. On Sunday last (16/07/23) I suffered a severe bout of breathlessness so dialled 111. Within 30 mins two brilliant Paramedics arrived, carried out various tests and decided hospital best next step. Straight into A&E where Nurses and Doctors took over. Lots more tests, including X-ray, ECG and blood tests. Food and drink bought to my bed too. Eventually I was taken to Shawford Ward which looks after respiratory patients. And so from my 111 call to location in a ward, my admission took about 6 hours, I had seen specially trained Doctor’s and Nurses, had been fed and watered, had X-ray, ECG and blood tests taken. Throughout the week I was visited by Heart and lung Consultants, specially trained Nurses, occupational health team members, had a CT scan, Ultra Sound Scan, I had the works. I was looked after, and cared for, and I witnessed the devotion to duty and care given to the other patients in the ward. I would like to place on public record my eternal thanks for the highest quality of care I received from all pthe NHS Doctors, Nurses, and the teams that make up the total care package given to us patients there, Special thanks to all the team in Shawford Ward, an amazing bunch of professional, dedicated, highly trained and caring staff. Good Bless you all and thank you from the bottom of my heart.
Visited Respiratory Medicine on July 2023
Review titled Royal Hampshire County Hospital
Replied on 08 August 2023
Dear Colin Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you have received from so many members of our team. I would like to assure you that your feedback has been shared with all those who provided care and treatment to you, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent Team Performance
Rated 5 stars out of 5
by Charlie Quinn - Posted on 26 August 2023
The hospital process - from the initial x-ray, consultant's review, scan, and subsequent follow-up, pre-operation assessment, and finally the hip surgery replacement procedure and after-care - was undertaken in a highly professional way. The medical and supporting services personnel provided high standard care and assistance in a polite, friendly and cheerful manner. They are a credit to the hospital and the NHS. The surgical procedure has substantially increased my mobility, significantly reduced pains, and improved my well-being - I'm very grateful.
Visited Orthopaedics on July 2023
Review titled Royal Hampshire County Hospital
Replied on 12 September 2023
Dear Charlie Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our surgical department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled Quick resolution, sympathetic attitude
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2023
Went to A&E with very swollen eye from a bee sting as advised by my local surgery. Although not particularly urgent or serious, I was seen quite quickly and the staff were very sympathetic and supportive. Once they established it wasn’t a serious allergic reaction, they located some steroids, advised me and sent me on my way. Total time, not much over an hour.
Visited Accident and emergency services on July 2023
Review titled Royal Hampshire County Hospital
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Professional and compassionate.
Rated 4 stars out of 5
by Gill Ranger - Posted on 28 July 2023
My elderly mother sadly passed away whilst being treated for pneumonia on Shawford Ward. The staff on the ward were all so professional, kind, compassionate and supportive during the 9 days my mum was in their care. There were many individuals who stood out, whether from providing a cup of tea and a hug, to those providing dignified personal care for mum, to the Drs, Consultant and nurses who treated mum and made her last days as comfortable as possible. Recent, previous experiences of poor care for my mother on other wards, within the same hospital, had left me with low expectations and concerns that we would experience the same again but my fears were unfounded. Shawford Ward is a busy ward but all the staff we encountered were amazing and made me feel that nothing was too much trouble, despite being very busy. The Drs and the consultant, all took the time to discuss mum's condition and her treatment with myself and my family and listened and responded appropriately when we raised any concerns. Being made to feel involved and fully informed as mum's condition changed, really helped us to come to terms with a very sad and difficult situation. I'd like to say thank you to all on Shawford Ward for their kindness, compassion, professionalism and as importantly for restoring my faith in the hospital and the fabulous job our NHS do.
Visited Respiratory Medicine on July 2023
Review titled Royal Hampshire County Hospital
Replied on 07 August 2023
Dear Gill Please accept my condolences for the loss of your mother. It is very thoughtful of you to share your experience with us at such a sad time for you. It is lovely to hear of the compassionate care that your mother received. Ensuring that our patients and their family feel cared for and supported at such a difficult time is crucial to the care we provide. I am glad to hear that this was your experience while your mother was in Shawford ward, and I am very sorry that this has not always been your experience with us. I would like to assure you that your feedback has been shared with all those who provided care and treatment for your mother. I know they will be greatly encouraged by your words. If at any time you wish to discuss your previous experiences of care with us then please do contact our PALS and Complaints Team. Their contact details are: Palsandcomplaints@hhft.nhs.uk telephone number 01256 486766 Thank you once gain for taking the time to share your experiences, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Fracture kneecap
by Jack654 - Posted on 12 June 2023
I fell and fractured my kneecap. Went to A&E RHCH and was fitted with a brace, to remain on for 6 weeks. I was given a walking frame.
Visited June 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 24 July 2023
Thank you for taking the time to share your recent experience of our services. I am glad to hear that our team in the emergency department were able to give you care and treatment which enabled you to keep mobile. I would like to assure you that your kind feedback has been shared with my colleagues in the emergency department at the Royal Hampshire County Hospital, I know they will be really pleased to hear your feedback. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Really Helpful and Kind
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
The staff at the hospital did everything they could to help me through a process that I felt very nervous about. I rarely visit hospitals (I do my best to stay away), so I can find hospitals - and their administration - a little confusing. I mixed up the times of a scan - but they still managed to fitted me in. At one point I got lost between buildings, but a really kind porter from Medical Imagery helped me to find the right door. Thank you all very much. Your help and time was really appreciated.
Visited Gynaecology on May 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of how reassured you were made to feel by our team. Ensuring patients feel at ease is an important part of the care we provide and I am glad to hear we got this right for you. I am sorry to hear of the difficulties you had in navigating our hospital. We understand the signage around our hospital can be confusing , we have a team of staff currently looking at ways to improve this. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
Day after operation, was in a lot of pain and I’m sorry to say the physio I had was brutal I nearly passed out and when I got back to the ward I was in the other patients said I was as white as a ghost I have never experienced anything so agonising my husband was so worried about me, I could have gone home that afternoon but I was in so much pain I had to stay in another night, as for my operation, nurse’s ,theatre staff all of those people to many to mention where absolutely wonderful can not fault them done everything possible to make my stay as happy and comfortable as possible even the food was delicious. This hospital in my opinion is absolutely outstanding.
Visited Physiotherapy on May 2023
Review titled Royal Hampshire County Hospital
Replied on 28 July 2023
Thank you for taking the time to share your recent experience with us. Whilst it is lovely to hear of overall care you received, I am sorry to hear of how painful you found the physio session. I can appreciate how upsetting this must have been for you. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, it is appreciated. Kind Regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust