Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Atrocious discharge procedure
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
Had to wait all day for my surgery due to late change in order. Was presented with an important decision to make regarding anaesthesia immediately prior to surgery and elected for Rapid Sequence Induction. I was pleasantly surprised when post surgery I spent the night in Bpc and not ward 7 as expected. The night staff on Bpc were fantastic. The following day however, the experience was less than satisfactory with language barrier issues which at times was challenging. The duty doctor responsible for discharge, in my experienceclearly had no interest in talking to patients. He was abrupt and couldn't leave quick enough. Repeated failure by him to complete discharge paperwork correctly ensued and I eventually decided to discharge without the paperwork & without a follow up appointment booked. It is clear that from my experience most nursing and general support staff are caring, attentive and professional, this however was let down by a lack of process, which led to poor planning, and chaotic discharge or in my case lack of discharge. There was a clear lack of communication and accountability which perhaps underlines why the nhs is in a critical state. Overall my stay at Bournemouth Private Clinic was pleasant and staff were mostly very attentive. The surgery team seemed competent which is reassuring, and I met with a physio briefly to see how I could manage crutches, however, there is a clear lack of process especially with discharge and aftercare. Which for me was non existant. Rbh in my experience requires significant changes around, process, procedures, continuous improvement and accountability. Until this happens it is likely to get worse.
Visited Orthopaedics on May 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Horrendous breast cancer experience
by Anonymous - Posted on 18 May 2024
24 Hours without any food 18 Hours without a drink of water 12 Hours waiting for surgery. Not a single explanation about what was happening. Totally ignored by doctor, nurses... Appalling behaviour. I am a Foreign OAP and I was shaking, distressed, crying, fainted, dizzy, aching all over... not sympathy at all from the doctors and nurses.
Visited Breast Surgery on May 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled First Class Treatment
Rated 5 stars out of 5
by James Jones - Posted on 22 May 2024
I attended A&E with my son last night after having been advised after having rung 111 due to my experiencing a severe panic attack was seen by a triage nurse after having to wait for 20 minutes. The nurse asked some questions, did a couple of tests and made a phone call. She was very kind and helpful. She advised me that I could either wait for 6 hours to see a doctor or make an appointment for today. Just before we left the nurses phone rang and she advised us that a doctor could see us right away in ED. The doctor who saw me was the most kind, reassuring, professional and unhurried doctor it has been my good fortune to have met in the NHS. I am so gratefull to her and all the staff at RBH last night. Thank you so much. May 21, 21:00.
Visited Accident and emergency services on May 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Disappointed with the attitude of some of the staff
Rated 1 star out of 5
by Yolanda - Posted on 17 May 2024
I went for breast cancer surgery for the second time in one year, it was perfect on April 2023, sadly things have got bad just in a few months. It is so disorganised that they even forgot to send the letters with new appointments, on the day of the surgery I was waiting for 8 hours and I had nothing to eat for 24 hours, the attitude of the doctor was not sympathetic at all, I had lots of problems with the discharge process, total confusion, very rude staff, specially the woman carrying patients on a wheelchair, the refusal from the doctors to give me any pain killers to take home even when I was in pain and I live on my own. When I had breast cancer surgery a year ago I was given some strong painkillers to take home with a chart to write the times that I had to take the medication. Sadly it has been a total disaster this time, no sympathy at all from the staff. So disappointed and sad, I am trying to buy some strong painkillers online because the pain is unbearable and this time the doctors refused to give anything. I wish that it would have been as positive as it was 12 months ago.
Visited Breast Surgery on May 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Brilliant service. Checked in to the SDEC unit with my mother in her 70s. Seen quickly. Tests done. Treatment given. Can’t fault the service. 100% guys thanks And shout out to the pharmacy for a quick service. Again brilliant
Visited Urgent care centre on April 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Super appointment
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I came for an ultrasound scan, I felt nervous about what was going to happen. I couldn’t have hoped for a better experience. The doctor and all nurses were welcoming, kind and immediately put me at ease. Every step was explained. All staff were extremely supportive and professional. Thank you so much, it made a scary experience really positive.
Visited Gynaecology on April 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Kind and efficient staff.
Rated 5 stars out of 5
by Claire Barton - Posted on 04 April 2024
The wonderful nurse who booked my mum in to the Sandbourne Surgery ward was so lovely to her before her complex hip surgery. Her surgeon and anesthesiologist treated her with so much kindness. Everyone today was lovely and helped us relax. Thank you.
Visited General Surgery on April 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anne O'Connell - Posted on 13 March 2024
My Dad was let down badly by HDU. How can the NHS be made better if only good experiences are taken into account? My review is it about the NHS which is a fantastic service but this hospital is horrible
Visited Intensive Care on March 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Professional caring service
Rated 5 stars out of 5
by Jayne - Posted on 19 March 2024
I have just had an overnight stay in the Acute medical unit and I was really impressed with the care of each member of the team . Especially the agency grade 6 that was running the unit .he could not do enough for his patients and went way above expectations to ensure each individual was treated with respect and felt valued. Thank you
Visited General Medicine on March 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Brilliant, thorough, professional
Rated 4 stars out of 5
by Audrey Smith - Posted on 08 February 2024
My elderly mother 90+years young attended A&E following a fall. Despite a lengthy wait, (not the fault of the Staff) the care she eventually received was excellent and very thorough. All the staff we came into contact with worked with total dedication when operating under the unrelenting pressure of a very busy department, never failing to treat my Mother with consideration and friendliness. Thank you.
Visited Accident and emergency services on February 2024
Royal Bournemouth Hospital has not yet replied.
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust