Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Stan Cookson - Posted on 04 April 2024
I underwent surgery for kidney stones. I have a form of arthritis that results in my neck being bent so it is difficult to intubate for the anaesthetists. The service I received from the surgical team and anaesthetists was so professional. They explained everything in plain english without me feeling overwhelmed or like a fool. They were attentive at all times, before, during and after the procedure and really cared. They are what the NHS should be like. They carried out what was a very difficult procedure with minimal disruption to me. They were incredible.
Visited Urology on March 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Mr Cookson Thank you for taking the time to share your experience with us. I was pleased to hear that your surgery went well and the surgical and anaesthetic teams looked after you so well. I will share your comments with those involved in your care who I am sure will be delighted to receive them. I do hope that you are recovering well from your surgery and wish you a speedy return to good health. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled New J Block
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
Visited the new J Block this morning, very impressed, but two things. The main door is too far away from accessible parking. I parked at the eye unit assuming the door was where it was for the previous building, but instead it was a rather lengthy walk round to K Block where you will find a path to follow which leads you to J Block. On my way out at least three patients, two with walking difficulties were struggling to find the entrance door as you just cannot see it from the main road, at least one of those patients had gone to N Block as they had not been told their appointment had been moved to J Block. Building is impressive, but very plain and clinical and clearly not fully up and running. Staff struggled to get on computer this morning so my appointment was running late, however they apologised for the delay, and we joked about Gremlins in the works. Finally, chairs in the Community Diagnostic Centre Imaging Department are not accessible nor suitable overweight patients as they are narrow and have arms, which will make them extremely uncomfortable to sit in whilst waiting to be called in, did not have a problem myself, but I like to advocate for overweight patients. Please consider getting some high back bariatric chairs like the ones in Bolton One. Also to add, the staff car park outside J Block has two disabled spaces, I assume for disabled staff with blue badges. There were two cars parked in those spaces and neither was displaying a blue badge.
Visited General Medicine on March 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Patient Thank you very much for sharing your experience of your visit to our new Outpatients Department at J Block. I was sorry to hear of your difficulties with parking and access. Your observations and suggestions will be shared with the relevant departments so that we can improve the service as suggested. In the meantime, I wish you well and thank you once again for contacting us. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by BCL - Posted on 29 March 2024
Every member of the J block MRI team was superb with their welcome, care and treatment for me. First Class.
Visited Colorectal cancer services on March 2024
Review titled Royal Bolton Hospital
Replied on 03 April 2024
Dear Patient Thank you for taking the time to share your experience of the MRI team in J block with us. I was pleased to hear that you received first class care and treatment. I will share your comments with the teams involved in your care who I am sure will be delighted to receive them. In the meantime, I hope you are feeling well and I wish you all the best for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent people and service
Rated 5 stars out of 5
by BCL - Posted on 22 March 2024
I visited for an appointment today. I was so appreciative of the excellent care and treatment by every staff member that I met in every category and aspect of my care. Absolutely First Class. Thank you.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Patient Thank you for taking the time to share your experience with us. I was pleaesd to hear thta you received excellent care and treatment. So that I can share your comments with the team involved, I would be grateful if you could please contact PALS@boltonft.nhs.uk and provide them with the details. I will then ensure your comments are passed on. I do hope that you are feeling well. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent
Rated 5 stars out of 5
by Peter westhead - Posted on 23 March 2024
Follow up from bowel cancer screening.Had to have procedure done four times.Excellent staff from receptionist and all medical staff every time.Not a nice procedure but everything was well explained and was made to feel at ease.Glad I had it done.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Mr Westhead Thank you for taking the time to share your experience of our bowel screening service with us. I was pleased to hear that our staff made you feel at ease and explained everything to you. I will share your comments with the team who I am sure will be delighted to receive them. I do hope that you are well. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled A disgrace
Rated 1 star out of 5
by Hilary Newton - Posted on 08 February 2024
I visited Royal Bolton Hospital after a bad fall and was not referred to see a doctor but was told I had no broken bones and could return home I have in fact got a broken shoulder after having exrays elsewhere
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Newton Thank you for taking the time to share your experience of our hospital with us. I was sorry to hear that following a fall, you have been diagnosed with a broken shoulder that was not reported when you attended Bolton Hospital. If you would like us to look into your concerns for you then we would be more than happy to do so. Please contact PALS@boltonft.nhs.uk and a member of the team will support you as best they can. I do hope that you make a speedy recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great services
Rated 5 stars out of 5
by Vicky Booth - Posted on 02 March 2024
I was diagnosed with having gallstones and had a stay in hospital on f3 for 5 days. Right from a & e to being given a bed on the ward, the care provided was fantastic. I had been suffering with what I though was kidney stones over a number of months but it turns out the the intense, horrible pain and flu like symptoms was gallstones causing obstruction and my bile duct dilating. I was then told thati must have passed a stone as it couldn't be found on my 2nd scan, however a did have multiple stones in my gallbladder and would need an operation to remove the gallbladder. The staff on f3 were so caring and attentive, I was super impressed. The consultant and Doctors very good too. I went home with some liver damage and still inflammation but recovered okay. An opportunity came quite quickly where I was offered the operation due to being high risk. I felt so, so lucky to have an emergency elective cholecystectomy performed by a Fantastic Consultant Dr H on 29/02/24. The day care unit was lovely, staff funny and caring. I had another great experience here. The aneathnatists were also wonderful and the whole experience overall was excellent. Thank you so, so much to all involved in my care, I really do appreciate everything. Now home for recovery ☺️
Visited Don't know on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear Vicky Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our medical and nursing teams on F3 ward. I have shared your comments with the teams involved who were delighted to receive them. I wish you a very speedy recovery. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Disappointing care
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
The service is very slow with no sense of urgency. The staff appeared to be moving in slow motion as if they were sleepwalking through their shifts. Got told I was going to be waiting 1 hour 30 minutes, it had been over 3 hours with no update!
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear patient Thank you for taking the time to share your experience with us. I was sorry to hear of your observations and that you had a lengthy wait to be seen. If you would like us to look into this for you, then please contact our patient advice and liaison service (PALS) by email PALS@boltonft.nhs.uk and a member of the team will do their best to support you. I do hope that you are now feeling much better. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Amy - Posted on 11 February 2024
Hospital parking was easy to access, clearly sign posted and cheap. The waiting areas were spacious and modern. Hospital staff (especially the doctor we saw) were lovely, accommodating and put us at ease.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Amy Thank you for taking the time to share your experience with us. I was pleased to hear that your recent hospital visit went smoothly and was a positive experience for you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Fabulous staff
Rated 4 stars out of 5
by Natalie Parkinson - Posted on 05 February 2024
Attended children’s a&e with my son who has autism and other additional needs which means he doesn’t always act as expected to pain and injury. The department was heaving, with some parents sat on the floor with the children. The staff were faultless, trying to deal with everyone. My son was really struggling with the environment being loud and crowded and was having meltdowns but the staff couldn’t help enough. There wasn’t anywhere else we could go due to how busy it was but they did ask if there was anything else they could do to help. They really did help to make the best of a very bad situation and that helped to calm me which then calmed my son. Very grateful for their assistance and all of their hard work in what was understandably difficult working conditions. Please pass on my thanks to the team as I know it can be a thankless job.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Parkinson Thank you for sharing your experience of our children's emergency department with us. I was pleased to hear that despite being a busy time, staff were able to support you and your son to make his experience the best it could be. I have passed on your comments to the team involved and they were delighted to receive them. I do hope that your son has gone on to make a good recovery. Best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust