Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding Care continues
Rated 5 stars out of 5
by Ian Rotherham - Posted on 17 May 2024
Your review: Further to my recent review I was called back for a biopsy as my PSA had risen . Whilst any procedure causes you to worry, the staff at Urology were again outstanding. From reception , to being checked in and then operated on all the staff were caring , efficient and helpful . It was great to see staff smiling and laughing too as it put me at ease, knowing they were enjoying their work and having “fun” as life’s for living . Today I got a call to say I got the all clear and I will never be able to thank the whole team, for all they have done for me , being so proactive to ensure there was nothing more serious needing treatment . I can now relax and get on with my life, in the knowledge that I have been thoroughly tested. I’m so lucky to have RBH as my local hospital and over the last 32 years it served me very well . My children were born there , I’ve had various tests and and operations over the years and each time they have been there for me and my family. We even transferred my mums care from a hospital in the Lakes, where her operation was delayed and delayed, for over 2 years, only for RBH to operate within 9 weeks . My mum made a full recovery and she too can’t thank RBH enough . Thankyou again for looking after me so well, I really appreciate all you do for me and Bolton.
Visited Urology on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Ian Thank you so much for taking the time to share your experience of our Urology team with us. I was pleased to hear that our staff put you at ease and that the outcome for you has been a positive one. I will share your comments with the Urology Team who I am sure will be delighted to receive them. I wish you and your family all the best of health for the future. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled great patience , great efficiency, caring hearts, dedicated
Rated 5 stars out of 5
by brenda p - Posted on 17 May 2024
after being refered from a&e whom really looked after me, i was impressed with f4 ward. The nurses and carers just work round the clock, you will never suffer dehyration or mulnutrition, and also the pain care, the referals are amazing, the pain nurse saw almost instantly, physio and occupational therapists saw almost instantly, the carers my good ness new their job thouroughly, catering to hygiene needs, pressure care, feeding, safety, long chats (they have a lot of patience). the nurses so efficients with observations, and medications. so professional. the doctors are there so fast , i felt really safe and impressed. welldone f4.
Visited Orthopaedics on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Brenda Thank you for taking the time to share your experience of F4 ward with us. I was pleased to hear that our staff looked after you well and that you felt safe in our care. I will share you comments with the staff involved who I am sure will be delighted to receive them. I hope that you go on to make a full recovery from your illness. with best wishes Tracy Joynson, Patient Experience Manager
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Review titled Surgical care unit
Rated 5 stars out of 5
by James robertson - Posted on 01 May 2024
The ladies on shift today where fantastic very professional and helpful. A credit to the hospital. Also the surgical staff where great as well. Well done to all.
Visited Urology on May 2024
Review titled Royal Bolton Hospital
Replied on 08 May 2024
Dear James Thank you for taking the time to share your experience of our Surgical Care Unit with us. I was pleased to hear that you were well looked after by our staff. I will share your comments with the teams involved who I am sure will be delighted to receive them. Wishing you well for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Poor response
Rated 3 stars out of 5
by Lesley Moss - Posted on 20 May 2024
I was given a pifuphone number , I have phoned the number on numerous occasions and nobody ever picks up, and when you leave a message nobodyever gets back to you, what is the point of giving me the number. When you phone the booking number they don't listen to what you are telling them so my appointment gets cancelled, when I actually want to get in touch with the department. thinkthey need to look into the situation as to why you can't get in touch and actually speak to someone, or why theydon't get back to me appalling service
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Ms Moss Thank you for taking the time to share your comments with us. I was sorry to hear of the difficulties you have been having in contacting the relevant department about your appointment. We would like to be able to support you with this. If you could please contact PALS@boltonft.nhs.uk then one of my team will do their best to assist you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Untrained and unprepared
Rated 1 star out of 5
by Sarah - Posted on 17 May 2024
I went to Bolton royal for an unfortunate incident of rape. I wanted to get a rape kit and they said that they didn’t do them. They told me that they don’t deal with situations like this and it showed. They made me wait for hours for a referral to a sexual assault hospital. The female doctors had more compassion than the men which was very upsetting. I just hope for people in the future that will have to go through similar situation to not go through what I did. Especially after a very traumatic experience it was very difficult for me to go through with it and also sit in the hospital for many hours.
Visited Sexual health services on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Sarah Thank you for taking the time to share your comments with us. I was very sorry to hear of the circumstances in which you found yourself at our hospital and that once here, our staff did not assist you in the way that you had hoped. If you would like us to look into this for you, then please contact PALS@boltonft.nhs.uk and a member of my team will do their best to support you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Compassion, great care!
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
My heartfelt thanks to the nursewho always gives her time in a lovely manner at this traumatic time for me. All the staff at Sunflower and not forgetting the Doctors and Surgeons.Thank you all!! X
Visited Breast cancer services on May 2024
Royal Bolton Hospital has not yet replied.
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Review titled Fobbed off with numerous antibiotics
Rated 2 stars out of 5
by Lauren McEwan-Jones - Posted on 23 May 2024
My GP diagnosed me with a pilonidal cyst that subsequently became infected and burst. Went to A and E on Sunday and was told my inflammation markers were up. My GP had already prescribed antibiotics at the beginning of the week and it exacerbated the symptoms. Saw surgical staff in SDEC who only looked at the scab and prescribed more antibiotics. I went for a follow up on Tuesday at SDEC as I was still in pain and didn't think antibiotics were working, to be prescribed a different type! Went home and was still experiencing pain and sickness. Went to Salford Royal today who have found there are likely more than one cyst and an MRI and surgery will be needed. I should have known when they lost my maternity notes and didn't book my antenatal appointments in not to trust them!!!
Visited Accident and emergency services on May 2024
Royal Bolton Hospital has not yet replied.
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Review titled Urology at RBH ….. outstanding care
Rated 5 stars out of 5
by Ian Rotherham - Posted on 10 April 2024
Had a CT scan in new J block on 9/4 amazing facility and care, arrived early and seen early . On 10/4 had Urology appt . Whole team from reception to nurses , doctor and consultant were amazing . Urology dept is modern and clean, well designed and so efficient . Arrived early , seen early , lady taking bloods was superb , so kind and calming . Fully briefed on what was happening and told process . The three ladies that did the procedure were also amazing and reassuring and funny too , lots of smiles to take my worry away . I cannot thank Urology and Radiology enough for the care and compassion I recieved . My mind is now at ease for the first time in ages . Please pass on my sincere thanks to the teams involved with my care .
Visited Urology on April 2024
Review titled Royal Bolton Hospital
Replied on 11 April 2024
Dear Mr Rotherham Thank you for taking the time to share your experience of our new Urology facilities at J block with us. I was pleased to hear that you found the facilities to be modern, clean and well designed and that all staff you came into contact with made you feel welcome and supported at a worrying time for you. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you well for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Warm, efficient and expert care
Rated 5 stars out of 5
by BCL - Posted on 22 April 2024
Visit to Churchill unit gave me a first class treatment from each and every staff member that I met. Honest and empathetic care from Consultant and all the nursing staff. ECG practitioner was excellent. Pharmacy was efficient even though very busy. Special mention to the nurses who took blood and taught me how to take swabs and self inject. NB ham and cheese panini was superb!
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 24 April 2024
Dear Patient Thank you for sharing your experience of your attendance at our Churchill Unit with us. I was pleased to hear that our staff looked after you well. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you the best of health for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Great staff
Rated 5 stars out of 5
by Julie walsh - Posted on 02 May 2024
My brother who was in an induced coma was cared for with dignity and care and the standard of care remained after he was brought out of it and as a visitor was made to feel welcome
Visited Intensive Care on April 2024
Review titled Royal Bolton Hospital
Replied on 08 May 2024
Dear Julie Thank you so much for taking the time to share your experience of the care provided to your brother with us. I do hope that he is making a good recovery. I will share your comments with the teams involved who I am sure will be delighted to receive them. In the meantime, if we can support you in any way then please contact PALS@boltonft.nhs.uk and we will do what we can for you. Take care Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust