Royal Alexandra Children's Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Emergency department no service
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
My daughter had 40 C° fever didn't want to go down with paracetamol and ibuprofen. I called Nhs one one one helpline and gave appointment at 4 am. doctor said I should have dismissed the packaging advice and give double dosage. Senior doctor said she is fine now after 4 hours waiting and went against recommendation from other doctor to atleast do blood test. As well explained they are busy and recommended to come again if not better. Being busy is caused because you fail to investigate from the beginning and ask us to come back. It's a torture to wait 3-4 and seen your not enough for just a blood test. It's a system failure and I told him how do you know that she has an infection and that she doesn't need treatment without a blood test? He said not this trust in Brighton. This is regarding children's a&e treatment with multiple having same experience because it's nearest kids hospital.
Visited Children's & Adolescent Services on May 2024
Royal Alexandra Children's Hospital has not yet replied.
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Review titled Brilliant care for my young baby
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Recently had to stay in hospital for 4 days as my 8week old baby had bronchiolitis. The nurses and drs were brilliant, explaining things clearly to me and showing me as much care as a parent as they did my baby. A really kind and compassionate team. The facilities were also good at the hospital - everyone we came across on our stay was kind and courteous from traffic attendants who helped us find parking to the cleaners. It definitely made a scary time a little easier to cope with. Thank you.
Visited Children's & Adolescent Services on November 2023
Royal Alexandra Children's Hospital has not yet replied.
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Review titled Absolutely outstanding
Rated 5 stars out of 5
by Hayley Griffiths - Posted on 11 August 2023
My son had surgery here and the whole time we were there they have been absolutely amazing.the care and love my son and i as a mum were given was outstanding and like no other hospital I've been too before,all the nurses,doctors and even cleaners went out their way to make our stay comfortable and relaxing. Lovely staff and very clean sterile environment
Visited Children's & Adolescent Services on August 2023
Royal Alexandra Children's Hospital has not yet replied.
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Review titled Unbelievable Staff
Rated 5 stars out of 5
by Toby Nicholson - Posted on 04 February 2023
A trip to the hospital with my daughter was made to feel more like a vacation thanks to the incredible staff who spent so much time playing games with her and giving her cuddles (and a teddy bear) when she needed comforting. Thank you to all the staff who were so kind and attentive to us even when they were finishing what was probably a long and grueling shift.
Visited Children's & Adolescent Services on February 2023
Royal Alexandra Children's Hospital has not yet replied.
Information supplied by University Hospitals Sussex NHS Foundation Trust