Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital.
Reviews
-
Review titled Good care
Rated 3 stars out of 5
by Natalie - Posted on 06 May 2024
I got taken in by ambulance blue lighted so the team were already on stand by in resus once got to hospital it was so busy no empty bays in resus but it did not effect my treatment and care once I was stable I was to the corridor on bed with nebuliser even tho my obs was checked often I was then given anther doctor who didn't really seem sure what was happening so had explain again they must communicate to help smooth running of hospital but the care I was given was good I was worried on discharge even tho I just wanted to go my oxygen level was still low and heartrate high this did worry a bit but I trust the doctor coz he would know if I'm safe to go home or was it coz they need the space for more beds in corridor there was ppl there from night before as there was only 1 doctor on duty on the Saturday night how that fair on a doctor in such a busy a and e department king george were sending patients there put more presure on queens this is not fair we are lucky to have a nhs and gp need to be doing longer hours I honestly believe this and then you wouldn't wait a month for appointment and a and e wouldn't be no where near as busy I try to avoid a and e much as possible but as I'm asthmatic I do need from time to time I'm fed up ppl keep putting queens down yes I've had some bad experience there but honestly if ever your taken in to resus you can see why there such a long wait to see a doctor
Visited Accident and emergency services on May 2024
Queen's Hospital has not yet replied.
-
Review titled 11-05-2024 night doctor at A&E
Rated 3 stars out of 5
by Razu - Posted on 12 May 2024
doctor saw my little daughter after waiting 2-3 hrs. doctor was very rude to us also . he was very arrogant and very bad attitude. as his colleague ask to see us for x ray refferal for my little daughter he fell annoyed and very disturbed. he refused to do further xray and refereeing to children a&e. because he was doing something and we came in middle for help. it was very bad experience with doctor in our whole uk life . doctor was laughing at the end while we are coming out from his room. is he a real doctor?
Visited Accident and emergency services on May 2024
Queen's Hospital has not yet replied.
-
Review titled Disgusting
Rated 1 star out of 5
by Espia Akhter - Posted on 21 May 2024
Came with my mum as she wasn’t feeling well. Not one doctor or nurse were caring just for them another thing to get rid off their list no compassion. I understand they go through a lot but leaving patients in a cold room with full blast ac and little to no information given when will the patient will be seen by the doctor or they don’t even bother explain what’s the next step of care. Would not recommend coming here.
Visited Accident and emergency services on May 2024
Queen's Hospital has not yet replied.
-
Review titled Brilliant children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
The reception staff were very friendly and accommodating. Place was clean. Even though my son had to wait many hours through no fault of anyone other than service demands and probably lack of staff the experience was pleasant. Thank you for being so kind. You are all doing an amazing job and need to be appreciated much more.
Visited Children's & Adolescent Services on May 2024
Queen's Hospital has not yet replied.
-
Review titled Readmitted within 12 hours - worse
Rated 1 star out of 5
by SMJ - Posted on 06 April 2024
Mum went to Emergency after a fall. Took 13 hours to assess fractured hip, lined up in corridors, no pain relief, kept in Emergency for 36 hours. After successful surgery she was rushed to be discharged to free up a bed. Within 12 hours back in AE with infection and semi conscious. None of the staff communicated with each other adequately and are so over stretched they miss critical issues. Do not send your loved ones to this hospital.
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
-
Review titled Wow what a long wait
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
We attended A&E after my mum passed out in Asda whilst shopping. She had also been unwell with cold symptoms. Ambulance staff and the journey there went fine. Mum got IV antibiotics and a blood test and x ray. Then we are left to our own devices for the next 6 hours. Sandwich and tea only comes so often, and no sandwiches- only for the patients. About 10pm, we decided to sign a discharge form as the new night shift Drs hadnt even started yet, and we couldnt sit in the long corridor any longer. Drs call your name but no one even hears them! Please put up more notices and how long waiting times are, it is absolutely so boring! If you ever go to this A&E, take your own food, sleeping bag and a crossword book!
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Hetal Padhiar - Posted on 16 April 2024
I just want to say thank you to all the midwives that looked after me at my care. The day I was admitted I was satisfied with the service they would answer you straight away when needed. They would tell you every thing every step of the way. The day I was discharged I was happy to leave because I wasn’t in that much pain anymore and I was prescribed with medication in my leave. They would provide you with breakfast, snack, lunch and dinner as well and ask how we was and check up on you every couple of hours to make sure everything was good. The service that was provided was very outstanding and I was impressed and if I would be in the same time of pain again and back on the antenatal ward I know they would provide great care. No matter what whatever type of pain you was in they would provide you with pain relief and help you through everything. I would like to thank all the midwives who would ask me all the time if I was in pain and asked if I wanted any pain relief or anything. Overall, I wanna say thank you to all the midwives for looking after me thank you very much and may god bless you all.
Visited Maternity services on April 2024
Queen's Hospital has not yet replied.
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Martin Clark - Posted on 14 April 2024
I totally understand why you cannot name individuals, but in this case it is a pity as every single individual in this process from start to finish has been exceptional. From my first investigative visit, through to the booking process for the surgery and finally the procedure today, I cannot thank everybody enough. The care and attention from each person I came into touch with was second to none. From my personal experience, where this service will only ever fail, will be down to the sheer demand now on it and not the individuals within. True professional from start to finish……thanks again.
Visited Oral and Maxillofacial Surgery on April 2024
Queen's Hospital has not yet replied.
-
Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
My partner went into A & E after having a funny turn with his diabetes and felt extremely poorly with it . He as high risk diabetes. He went up there and was told by a member of staff they can’t check his bloods as they haven’t got the equipment there and tried to send him to the other local hospital . He can’t drive because of his diabetes and expected him to get a bus up there , he refused as was too poorly , he was seen eventually and needed to be flushed out as his keytones were dangerously high . This department is a joke . Very rude staff that really don’t know what they are doing . The elderly were left in corridors for hours asleep . Total shambles
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
-
Review titled Broken system
by GDF - Posted on 03 April 2024
Visited recently with sick father. Apprehensive to attend queens in the first place based on previous experience - wish I would have gone with my gut instinct on this one. 12 hours later - I am still sat waiting with my dad hoping to see a doctor. Doctors are essentially non existent ! Nurses are disinterested and unhelpful - borderline rude at times and when asking for any guidance or information you are practically guilt tripped and looked at as if you have questioned their capacity for care. I am fully aware of the strains and pressure that the NHS is under - and I fully respect the job they do. But this hospital is totally ineffective and broken. Avoid the urgent care centres as they are understaffed and treatment is patchy at best. Night shifts are absolutely useless - if you have to attend get in for the day staff who seem slightly better equipped to deal with the load. To be honest I would fully avoid this hospital at all costs. I think it’s more the case that people will start to go private based on these kind of experiences. Sadly that will spell the end for the NHS ! Unfortunate but queens needs a drastic overhaul - or simply shut it down all together.
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust