Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Breast clinic QEQM, Margate
Rated 5 stars out of 5
by Jill Dyer - Posted on 07 June 2024
I had a suspected breast cancer appt at QEQM today and I must say, from start to finish, my experience was fantastic. From initially seeing the consultant to having the relevant x-rays to getting a conclusion immediately. Everything carried out within 1 1/2 hours by wonderful caring staff, thankfully my worries came to nothing but no one made me feel like I’d wasted their time, great efficient service and wonderful staff. Thank you QEQM!
Visited Breast cancer services on June 2024
Queen Elizabeth The Queen Mother Hospital has not yet replied.
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Review titled Terrible and rude
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Been over here since 11pm, still here the next day at 14:41 after being told my partner would be having an MRI scan at 4 am this morning she’s been waiting in a chair and I’ve had to take a day off work and pay for childcare, only for a nurse to tell us that she’s not even booked for a scan today…. This is a shambles
Visited Accident and emergency services on June 2024
Queen Elizabeth The Queen Mother Hospital has not yet replied.
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Review titled Impossible to get thru on phone to change o/p appt
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
Unable to now have scheduled phone appt in 2 wks because of funeral Tried given number on letter, turned out to be Outpatients and 17th in queue Found website and “change your appt”, did that, hope it has worked Tried operator and asked for the dept, got transferred back to same o/p answerphone, now 19th in queue Found the dept on the website with another number, tried that, “this service no longer available”. Why is it impossible to speak to a real human and get a sensible answer nowadays?
Visited Diabetic Medicine on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry you have been unable to talk to somebody regarding your appointment. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried to contact Sarre Unit, QEQM to ensure my appointment for 24th May 2024 had been cancelled by the Spencer Wing as they had cancelled my surgery on the 10th May 2024 at my pre-op assessment ( cancelled by nurse). All efforts to telephone the Sarre Unit were futile as each number used was ‘no longer in use’. Main switchboard at QEQM could not help. Neither could the appointment clerk I spoke to. This is an appalling waste of tax payers money.
Visited Physiotherapy on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, Thank you for your feedback. I am so sorry you have been struggling to contact the Spencer Wing. Can I ask was this appointment arranged directly with Spencer Wing or were you referred by East Kent Hospitals? Please contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Been up there 6 hours standing on my feet to be told nothink is wrong with me when I know I had got somethink wrong with my chest and heart pompatation doctor didn't even care what I had to say the nurses or doctors don't communicate either hospital is filthy
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry to read that this was your experience when recently attending the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to look into this for you and assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
A&E is very inefficient. It's dirty and wasn't cleaned for the 6+h I was there. Unfriendly staff. No communication. Dirty water supply. Toilet bin full all morning. Dirty sheets on chairs. It doesn't end...
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry that this was the experience you had when you recently attended the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we could discuss your experience further and send this onto the appropriate staff. It is important for our staff to know where we need to improve. I look forward to hearing from you. Best Wishes Josh Page (Patient Feedback Co-Ordinator)
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Review titled Awful
Rated 1 star out of 5
by Shelly - Posted on 08 April 2024
Arrived with head injury, after being sent with a letter from Hearn Bay, booking in took 40 mins, very very rude lady, a doctor came, I did not understand his English at all, you could clearly see what was wrong, a head injury and epileptic fit. No hello was told to go into a waiting room, told in there 7 hour wait at least, got up told the lady I checked in with that I am going due to fear of a seizure, and no room to have one where I’m sitting and there is nowhere else. No one cared.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Shelly, I am so sorry that this was your recent experience when attending A&E. Please contact my team's email address which is ekhuft.patientvoice@nhs.net if you would like to talk to us about your experience and for us to pass this on to be looked into. Best wishes Josh Page (Patient Feedback Co-Ordinator)
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Review titled Shocked with the department and some staff members
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Was very much the same as other experiences. Rude and unhelpful not even acknowledged just pointed to a waiting chair..and waited!nurse would not even look when you asked her a question ,45mins late for 1st appointment of the day..consultant was repeating his views over and over and not listening to anything I had to say or ask.he was loud and seemed angry.and overly defensive i left politely as there was no point being there from start of my treatment months ago he had no interest in listening to my symptoms and to be honest on leaving hospital after my knee op I was given a sheet of exercises for an elbow! I returned to my gp for help concerning an ongoing knee issue which has not improved since the surgery infact it's worse but would never return to that surgeon again,and to top it off my discharge letter to gp is untrue he keeps referring to my repeated mri...I have Only ever had one knee mri..so please people check your health records online I will check mine regularly now as not just the service is bad the reports to Gps are incorrect too and make you look like your being investigated and treated more than you actually are,my gp and nurse and physios are absolutely brilliant and always talk and find out what symptoms and concerns you have and talk to you about how to go forward , which when your in pain and worried reassures you
Visited Don't know on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am very sorry to read of your experience and that you were not listened to or treated with kindness or respect. To then have inaccurate information given in a report to your GP understandably added to your frustration. I will share your feedback with the service, but if you would like this to be investigated and to receive a more detailed response, please email - ekuft.patientvoice@nhs.net and we will ask the service to contact you. Best wishes Josh Page (Patient Feedback Co-ordinator)
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Review titled Woeful communication & attention to detail
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
77yr old patient, admitted for swelling in knee. Spent 3 weeks in hospital, accelerated out to Faversham without full assessment of swelling that remained in place, preventing patient to be able to stand. Despite repeated requests for patient to receive an MRI, doctors ignored and dispatched anyway. Patient has now been returned to QEQM, from Faversham due to knee issue and unable to undergo rehab due to same issue. Re admitted after Faversham hospital requesting an MRI with suspicion of meniscus tear. Patient has been abandoned y the first A&E doctor he saw and has not received any information about next steps, then removed from consultation room and left, immobile in the corridor, in hospital pyjamas alone. Communication in QEQM for the last 4 weeks is appalling. I appreciate they are under stress but basic human decency of communication should not suffer and patient notes should be kept fully updated everyday.
Visited Orthopaedics on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
I am so sorry to read of the poor experience the patient had on both occasions attending the QEQM hospital. I completely appreciate your frustrations and this is not the way we want any patients in our Trust to be treated. If you would like to discuss this further please contact my team's email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent appointment
Rated 5 stars out of 5
by Ruth - Posted on 05 March 2024
All the staff I met in the hospital were very helpful. I was impressed by consultant and his professional skills and ability to elicit information and listen to me. Thank you
Visited Urology on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Ruth, Thank you for passing on your feedback. I am so glad you had such a positive experience. I will make sure to share your kind words with the staff. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust