Queen Elizabeth Hospital - Ratings and reviews
Reviews
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Review titled Exceptional care
Rated 5 stars out of 5
by Julia - Posted on 19 April 2024
My 94 year old father received fast, amazingly kind, brilliant care in A&E and on admission, thank you to everyone we saw, you were all so compassionate and kind. Thank you
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital
Replied on 29 April 2024
Dear Julia, Thanks for taking the time to post a comment about the care your father received recently at our hospital. We have shared your kind words with the emergency department team who thank you for letting them know about your positive experience. Kind regards, Patient Experience Team
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Review titled Excellent treatment/staff
Rated 5 stars out of 5
by Thomas Fay - Posted on 24 April 2024
I fell in park ambulance arrived in 5mins. Then admitted to ward 10d. My whole experience was very good. The nursing staff, the catering staff ,cleaning staff and the physio and occupational therapy staff were all friendly, professional and very patient oriented. Please ensure the ward gets this review as it deserves all praise possible. 👏
Visited General Surgery on April 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled All the relavent numbers ring out!
by Anonymous - Posted on 16 April 2024
My elderly mother had a fall on Saturday and has broken her arm in two places. After an eight hour wait in A&E she was told that it was a bad break and will need surgery (metal rods, pins, etc). As my father has dementia, she was unable to stay in hospital until I arrived the following morning. She asked to be sent home and the A&E staff told her she would receive a call that evening with details of her procedure for the following day. It is now Tuesday and we are still waiting. I have called and nobody can tell me what is happening. When calling the orthopaedics department, I get a voicemail, with no ability to leave a message. I am not angry at staff, I am angry at the overloaded and overworked system. In the meantime, my mother suffers and my heart breaks!
Visited Orthopaedics on April 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Woeful
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Arrived by bus from the direction of Cemetery Lane. There were no signs for the hospital and City mapper took me through a back route past the mortuary with no pedestrian access and which was cluttered with discarded hospital furniture. Way finding to the hospital was terrible and when I finally arrived at reception I had to bring attention to myself to be acknowledge by the reception staff who were chatting to each other. When I finally found my department - again with no help from the signage - and at this point on the brink of tears of frustration - I was told my consultant was ill and that I’d have to wait an additional 45 minutes. I was then told to go get an x-ray in a department which turned out to have no reception. Having visited another nearby reception for help, I was told I just had to sit on ‘the brown chairs’ and someone would find me, but if they didn’t, I should visit another reception. Whilst the staff were all pleasant the whole experience was hugely disempowering and frustrating and undermined my confidence in the care I’d receive. I was left with a sense that no one was in charge. Very poor patient experience.
Visited Orthopaedics on April 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Very disappointed with how the staff at Queen Elizabeth have dealt with my case. Came to a&e on the 14th, I was there for almost 8 hours. I was told I had a mild infection and was not given any medication. I was told to phone if the symptoms are the same within the next 2 days. Today I checked my temperature and it was 39.1° so I called 111 and was told an out of hours gp will call me, I received this call 7 hours later only for the Dr to ask what was wrong as she could not see my record from the 14th and can’t see anything under my records. This is very negligent and I will be making a compliant claim.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth Hospital
Replied on 25 March 2024
I am sorry to hear that you were not happy with your care during your recent visit and the delays you encountered. The emergency department has been under high pressure resulting in longer than usual waiting times to see a doctor which we are working hard to combat. All records and assessments are recorded and stored electronically on our system and information may not be readily available to all out of hours medical services as electronic systems may vary, I apologise if this was not explained sufficiently at the time. I wish you well in your recovery and apologise for any distress caused. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.qeht@nhs.net Kind regards, Amanda yates ED Matron
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Review titled Painless and Dignified Service
Rated 5 stars out of 5
by Raymond Finlayson - Posted on 28 March 2024
Attended hospital for Outpatient appointment for a Urodynamics Test This is a invasive test which involves inserting a catheter into private parts and tubes up back passage I was treated with dignity and constantly updated on what to do, why it's being done The two ladies who performed the test were friendy and chatty and made me feel totally at ease in what can be easily construed as a embarrising examination. They performed their duties to the highest standards ensuring that dignity, and support was top of their agenda. If their is a perfect textbook of performing a Urodynamics test, these two ladies have mastered it
Visited Urology on March 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Exemplary care
Rated 5 stars out of 5
by Gail M - Posted on 10 March 2024
Professional care delivered with compassion on recent and unexpected stay in the hospital. From Accident & Emergency, the short stay unit and all the staff on ward 5b, each and every one of them were amazing. Not all angels have wings ❤️
Visited Don't know on March 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Wonderful doctor and nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
I attended the endoscopy department for a colonoscopy and found the kindness and warmth of the staff amazing. They were all so good and concerned and endeavoured to make the experience as stress free as possible. I am so very grateful to them all. Thank you.
Visited Gastrointestinal and Liver services on March 2024
Review titled Queen Elizabeth Hospital
Replied on 04 April 2024
Thank for sharing your experience. We appreciate all feedback and we will share this positive comment with our teams. Kind Regards Morrine Sooman Patient Experience Team.
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Review titled Thank you
Rated 4 stars out of 5
by E Logan - Posted on 09 March 2024
Waited a long time to see a Doctor but was very impressed and reassured by what was said. Wanted to express my thanks. The other staff throughout the long wait were very helpful too. This was on Friday 8 March - saw Doctor at 8pm.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth Hospital
Replied on 04 April 2024
Thank you for your feedback, I am sorry to hear you had a long wait to see a doctor but pleased that you had a positive experience once you were seen and that staff were helpful. We will share your comments with the team. Thank you, Amanda Yates ED Matron
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Review titled Very good experience
Rated 5 stars out of 5
by Nicola - Posted on 01 March 2024
Nobody likes having to go to A&E but I have to say the care that I have received there today was nothing short of exceptional. In a very busy environment I was seen by triage, sent for bloods and a scan then results with a doctor. They were so reassuring and thorough I just cannot fault them. There were even staff coming around offering sandwiches and hot drinks for patients. The QE has an awful reputation and people only usually write a review if they have something negative to say! I want to say thankyou to everyone involved in my care today you are doing an amazing job.
Visited Accident and emergency services on March 2024
Queen Elizabeth Hospital has not yet replied.