Princess Royal Hospital
Apley Castle, Grainger Drive, Telford, Shropshire, TF1 6TFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A Day In The Country (from a Brightonian's Perspective)
Rated 5 stars out of 5
by Maxine Latham - Posted on 15 May 2024
Day surgery for a lumpectomy couldn't have been more fun in the Hurstwood Park Centre. Professionalism and kindness in abundance. Everyone - nurses, student nurses, doctors and surgeons did their jobs brilliantly. Entered tredpidaciously and left on a high - and it wasn't just the morphine! Thanks all round.
Visited Breast cancer services on May 2024
Princess Royal Hospital has not yet replied.
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Review titled Marvellous Staff
Rated 5 stars out of 5
by Malcolm Crump - Posted on 04 May 2024
I know it’s a cliche but genuinely the staff in Ward 4 could not have looked after me better. Night and day staff like were all so kind and always had a smile and a friendly greeting
Visited Orthopaedics on May 2024
Princess Royal Hospital has not yet replied.
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Review titled Friendly and knowledgeable
Rated 5 stars out of 5
by Jess Clark - Posted on 08 May 2024
I had a procedure that at a previous hospital had been very painful. The nurse and health care assistant put me at ease and undertook the procedure with miminal discomfort. The staff were lovely, helped me to relax and it was over with before I knew it. Thank you to all of the lovely and friendly staff on the department.
Visited Gynaecology on May 2024
Princess Royal Hospital has not yet replied.
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Review titled Good luck parking
Rated 1 star out of 5
by Trixie - Posted on 15 April 2024
Had an x ray appointment booked this morning, arrived 30 mins early incase parking was bad... it was more than bad, tried three times taking 55 mins to try and find a space,, impossible!! Went in and out again of the entrance three times as you have 20 mins before being charged and it's a registration system... to make matters worse there are parking wardens there ticketing cars left right & centre, I had to drive 24 miles to find this out and to not be able to attend my appointment. Waste of time,
Visited Don't know on April 2024
Princess Royal Hospital has not yet replied.
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Review titled 9 hour wait for 93 year old
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
My 93 year old mother suffered a fall on 16th April and was taken by ambulance to the hospital. Firstly I would like to praise the dedication and professionalism of the NHS staff and my comments no way reflect the excellent job which they do. My mother arrived at 3pm and we left at midnight - 9 hours in A and E - the time she spent with a doctor (Who was amazing) was 20 minutes and the time with a nurse (Equally Amazing) 20 minutes so 40 minutes for treatment and 8 hours 20 waiting on a Tuesday afternoon/evening, heaven knows what it is like at the weekend! if you have to go to A and E please prepare for a very long wait!
Visited Accident and emergency services on April 2024
Princess Royal Hospital has not yet replied.
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Review titled Kind, caring and professional.
Rated 5 stars out of 5
by Mary Sassi - Posted on 20 March 2024
Every single member of staff dealing with me and even those just walking past, smiling, kind and helpful. What a wonderful place. Spotlessly clean and happy and professional . Super!!!
Visited Gastrointestinal and Liver services on March 2024
Princess Royal Hospital has not yet replied.
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Review titled Exemplary Care provided - 1 exception
Rated 5 stars out of 5
by Matthew - Posted on 12 March 2024
We recently gave birth in Telford Hospital. The care we received for the majority of our time at Princess Royal Hospital, in both the delivery & postnatal units, was brilliant. All staff were extremely friendly, informative and ensured that we remained as calm as possible. They repeatedly ensured we understood all decisions were ours and that we were in control. Unfortunately, we believe a single member of staff displayed scaremongering tactics when questioned on potential risks of treatment. The most sever case of this was when our child required UV treatment for jaundice and we were concerned as to whether there was any risk to this treatment as things were moving fast. When the question 'are there any risks to blue light therapy' was raised, we were simply told 'the risk is if you don't have it, your baby might die'.
Visited Maternity services on March 2024
Princess Royal Hospital has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Ruby Sparrow - Posted on 10 February 2024
Though waiting times could be long, I received the best care possible both in the waiting room and while being admitted. Waiting times cannot be helped but every single member of staff that cared for me was brilliant. I’m only young but have had to deal with many health complications in my life and I cannot fault this hospital for the quality of care given and the compassion shown towards their patients. I couldn’t have asked for better care and am sincerely grateful to be treated in this way.
Visited General Medicine on February 2024
Princess Royal Hospital has not yet replied.
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Review titled Professional, efficient, caring
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I had an endoscopy on Saturday. Every member of staff, from my initial interview to my discharge was reassuring, informative and friendly. A potentially unpleasant procedure was made to feel as ‘good’ as it could be. Thank you very much.
Visited Diagnostic Endoscopy on January 2024
Princess Royal Hospital has not yet replied.
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Review titled Great with kids
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
My very nervous daughter had a blood test in the ocean room today. The lady who took the blood was so good, chatting away so that she barely noticed it was being taken. And really quick . The room Is also great. Fishes projected into the floor. Great service. Thank you
Visited Children's & Adolescent Services on January 2024
Princess Royal Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust