Nuffield Health, The Manor Hospital, Oxford - Ratings and reviews
Reviews
-
Review titled Still impossible to make appointments on phone
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I and members of my family have now been referred twice to the Manor this month by our GP who told us to phone the hospital to book a consultant's appointment in one case and an urgent scan in another. On neither occasion was it possible to get through despite multiple attempts. The same is true whatever department one telephones, except the accounts department. The automatic service invites you to leave a number and the Manor will call you back but they never do. As a result we have still not made the bookings. We have asked our GP to intervene but he can't get through either. I can see from these reviews that we are not the only ones. This is a story that needs to be told.
Visited October 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 03 November 2022
Dear patient, Our sincere apologies for the delays experienced here. If you have any outstanding queries, please email: Customer.Relations@nuffieldhealth.com and we will make sure these are followed up ASAP. This is not the experience we would like any of our patients to have and we are currently undertaking a review of our telephony and patient booking systems, to improve response times and quality of service. With regards, The Nuffield Health Oxford, the Manor Hospital Senior Management Team
-
Review titled Reassuring
Rated 5 stars out of 5
by Judith Hawkins - Posted on 23 March 2023
I had total trust in the cardiologist I had chosen for a cardiology consultation and investigation; also in the radiologist who undertook a CT Scan of the arteries in the fields of my heart and lungs. The experience was seamless, efficient and sensitive to my worries.
Visited October 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 24 March 2023
Dear Judith, Thank you for taking the time to provide this excellent feedback, with regards to your recent visit to our hospital. We are very pleased to read of the excellent care you received and will be sharing this feedback with the team directly. In the meantime, thank you once again for taking the time to provide this feedback on the NHS platform. Warm regards, The Nuffield Health, the Manor Hospital Senior Management Team
-
Review titled Horrendous experience with no end in sight
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2022
Monday - Friday I have been ignored. I have called the Manor Hospital 23 times today to book an urgent CT-scan which needs to happen before I can receive urgent treatment. Today I was on the phone to reception for over 1 hours before the call was answered. I received the same response as before - let me call you back. I have not been responded to at all. I am awaiting urgent surgery and am in significant pain and need a response from the hospital to confirm a date for the CT-scan.
Visited September 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 20 September 2022
Dear Patient, Thank you for taking the time to provide this review and we are sorry to read of this very poor patient experience. If you have any outstanding concerns or queries, please send these to us via: Customer.Relations@nuffieldhealth.com and we’ll make sure any response is expedited. In the meantime, my apologies, on behalf of Nuffield Health, for the delays experienced. With regards, Ben Nuffield Health
-
Review titled Unacceptable delays answering the phone
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Private patient trying to book outpatients appointment. Kept permanently on hold with "Please hold if your call is important to us"! No answer all morning. No indications of where one is in the queue or how long it's going to be. Have also filled back call-back enquiry form with no luck there either.
Visited September 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 26 October 2022
Dear Patient, Thank you for taking the time to share this poor experience. This is not what we want any of our patients experiencing and we are currently undertaking a full review of our telephony systems, to ensure they are optimised in the benefit of our beneficiaries. We hope your query has been resolved, if you do have any further feedback, please do not hesitate to share this with our Customer Relations team via: Customer.Relations@nuffieldhealth.com With regards, The Nuffield Health Oxford Senior Management Team