Nuffield Health, Taunton Hospital - Ratings and reviews
Reviews
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Review titled Amazing, Kind, Caring.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
After a really bad experience for my first IUS placement with my GP and being unable to get them to replace it when it was due, I decided to try private care. Boy was I not disappointed! I was treated from my GP appointment through to my post-procedural discharge with the utmost kindness and respect. I was given opportunity to discuss everything, including whether or not I wanted pain relief and given as much time as I needed to recover - can recommend the hot chocolate in recovery! Everyone from the readily admin team and customer support centre to the consultant and his theatre team were fast, efficient and took care of me when I was anxious and woozy post-procedure. I feel totally looked after and have total confidence booking in with them again for anything else I need in the future. Thank you Nuffield Taunton!
Visited Gynaecology on January 2024
Review titled Nuffield Health, Taunton Hospital
Replied on 17 January 2024
Dear Patient, Thank you very much for this superb review, with relation to your recent admission to our hospital. We are very pleased to read that all aspects of your patient journey were to the high standards we expect for our patients. Our team love receiving feedback like this, so thank you again for taking the time to share your patient experience on the NHS website. Best wishes, The Nuffield Health Taunton Hospital Senior Management Team
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Review titled Excellent experience!!
Rated 5 stars out of 5
by Cameron McKay - Posted on 03 May 2023
I was admitted for cataract surgery last week, feeling very nervous re the pending experience. However from admission to discharge, I was treated by all concerned with care & reassurance. The surgeon talked me through the procedure, & the team all put me at ease. On discharge, the nurse was very friendly (& patient) as she talked me through the post-op regime I should observe in the coming few weeks. I departed very impressed & totally satisfied!!
Visited General Surgery on April 2023
Review titled Nuffield Health, Taunton Hospital
Replied on 17 May 2023
Dear Cameron, Thank you for taking the time to provide this excellent feedback with regards to your recent admission to our hospital. We are very pleased to read that all aspects of your recent visit met the standards we expect for all our patients. With regards, The Nuffield Health Taunton Hospital Senior Management Team
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Review titled Day case care
Rated 2 stars out of 5
by Kay Taylor - Posted on 27 May 2022
2nd cataract surgery carried out very efficiently by surgeon and theatre team,however the nursing staff and general facility was far below the standard I have experienced on previous occasions at this hospital.The room was dark and the TV didn’t work.The nurse didn’t introduce herself,talked about herself,dropped the pupil-dilating med.which delayed the theatre.Then took nearly two hours to locate follow up eye drops and provide discharge letter.When asked if they were short staffed I was told no they were just busy and it was Friday afternoon! The staff were unprofessional referring in the corridor for all to hear about”the old guy who had a general in room…” Because my previous visit for my first cataract had been a very positive experience I was quite happy to leave without proper discharge procedure but anyone going through this for the first time or with any anxiety issues would have found this experience quite traumatic.
Visited General Surgery on May 2022
Review titled Nuffield Health, Taunton Hospital
Replied on 31 May 2022
Dear Ms Taylor, Thank you for taking the time to provide this feedback and we are very sorry to read of the concerns you have raised with regards to your recent admission to our hospital. We welcome all constructive feedback from our patients and you can find our full complaints and feedback process on the following link: https://www.nuffieldhealth.com/contact-us/complaints-procedure If you would like this recent experience to be investigated further, please reach out to us via: Customer.Relations@nuffieldhealth.com and we will undertake a full review of your treatment with us. With regards, The Nuffield Health Taunton Hospital Senior Management Team