Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northampton General Hospital (Acute).
Reviews
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Review titled Great staff let down by triage system
by matarwg75 - Posted on 31 March 2023
Referred to A&E by GP, I don't think the triage system in place works very well - before you can even say what's ailing you, you have to sit and wait, which for us was over 1 hour, to then tell someone what was wrong and be booked in after another 1 hour wait to have observations, which consisted of a BP check, then allowed in main A&E to sit and wait another 4 hours. Felt sorry for the security guard who was trying to sort everyone out in order of arrival but it felt like a free for all basically, after waiting so long some patients were in the wrong area and were diverted somewhere else. Given that my ailment was possible heart attack, waiting 4 hours to even get to the main A&E wasn't the best plan, in my opinion. Having the main receptionist initially ask you what you were there for would have cut out waiting to be seen and then referred to Springfield or minors or wherever . 111 patients were becoming irate as they were told a time to attend and then told to get in the queue with the rest of us so their expectations were not being met - in my view, 111 staff should not be telling them their appointment is a certain time, as this just annoyed them even more and the poor security guard was taking the brunt of it all. Staff are doing an amazing job, it's the system that's not working, too many processes to go through before you are even seen.
Visited March 2023
Provided by Care opinion
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you were waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Great care and treatment
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2023
I’ve had a hip replacement. Today and whilst I’ve been here the nurses & doctors have been very good. At looking after me on the ward. The consultant I’ve had has been amazing and the surgeons have also been really good trying to keep me calm before my surgery. So thank you.
Visited Orthopaedics on March 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Great working practice
Rated 5 stars out of 5
by Jean birkett - Posted on 02 February 2023
An A&E visit due to great organisation only 2 1/2 hours from entering to leaving having had an X-ray as well. Can’t rate highly enough after having completed cancer treatment as well this year.
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Kind, helpful and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I was looked after by 2 different doctors, numerous nurses and an HCA and I couldn't have been looked after better.
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Car Parking
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
While I accept the car parking is a known problem, the now running by a contractor and the issuing of fines (I saw three on my last visit) very sad. We are visiting under stress you cannot find a space panicky because you are late, or you appointment over runs, then to get a ticket is not really in the spirit of a hospital. It makes me really sad to see it
Visited Don't know on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are very sorry to hear of the difficulty to be able to park, which can cause a potential ticket. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Amazing People
Rated 5 stars out of 5
by Owen Pickering - Posted on 17 February 2023
Today marks the end of my very long treatment at Northampton General Hospital starting well over 5 years ago the staff have been absolutely amazing. It's the staff that really make this place work! I have loved my time here and the treatment has been brilliant. Absolutely no regrets at all! I will miss the staff in the department so much and hopefully one day I may see them again. I have gotten to know them over the years and being their longest distance patient it makes the journey well worth it! Thank you again for everything! Maxillofacial team!
Visited Dentistry and Orthodontics on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience throughout your time with the Maxillofacial team, and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Sarah - Posted on 13 February 2023
I was bitten by an animal and my hand had become infected over night , I went to a & e first thing and within 30 min I was seen and treated , staff are lovely . Appreciate all you do and put up with , thank you
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department, and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Ignored my urgency
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
I was told to go to accident and emergency by my gp deeming my symptoms were urgent a nurse shook her head as to why my gp would deem my chest pain shortness of breath coughing up blood or pain I was sent to urgent care more than twenty ppl waiting I didn’t get blood pressure checked nor my spo checked I can’t sit anywhere no one seems to care so i went home to care for myself one nurse who saw me outside panting she said to go home and call 999 for an ambulance this is the state we are in I feel sad I feel let down should I just go home and die then they will think we could have helped I didn’t call 999 when gp told me to go to the hospital because I still care about the service that could save someone else life but what about mine doesn’t mine matter?????
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting our A&E. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Parking
Rated 5 stars out of 5
by Alex Wood - Posted on 20 February 2023
I noticed a review about parking. It can be a nightmare at a stressful time and I note that warden are on the prowl. The large car park is a particularly bad spot with cars crawling round, stopping, reversing etc. The hospital has clearly shown its concern about ensuring that users pay for their parking - it would be good if they showed the same amount of concern about parking. A 'Car park full' sign could be helpful as could someone to 'mark' the odd vacant space at peak times.
Visited Don't know on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review. Your input is most valued to us. We will pass your comment onto the Estates team who oversee the parking around the hospital. From all of Team NGH.
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Review titled My honest assessment
Rated 3 stars out of 5
by Diane Walker - Posted on 31 January 2023
I understand that the hospital is under great pressure but unfortunately I felt disappointed with some of my experiences. I would say 95% of the nursing staff were caring and supportive but not the other 5%. I was at times feeling I was a nuisance and at times totally ignored. Because I had two broken arms I felt particularly venerable because staff attitude didn’t help
Visited General Medicine on January 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust