Northampton General Hospital (Acute) - Ratings and reviews
Reviews
-
Review titled Exemplary caring team
Rated 5 stars out of 5
by Wendy - Posted on 13 March 2024
My experience of the A&E team caring for my dad will stay in my mind for a long time. Everyone was so caring, flexible, informative and helpful. From the moment we arrived in A&E until my dad sadly passed away on a ward the following day the team were compassionate and did all they could to make us all feel at ease in the departments. The care my dad and his family received was excellent.
Visited Accident and emergency services on March 2024
Review titled Northampton General Hospital (Acute)
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. Please accept our sincerest condolences with regards to your Father. We are glad that your Father & family had been cared for well. Your lovely comments will be passed on to all the staff involved. From all of Team NGH.
-
Review titled Sensible and supportive.
Rated 5 stars out of 5
by Robert Cox - Posted on 17 March 2024
I attend A and E after a period of discomfort with a severe rash over my body. After being sent there by NHS 111 doing an initial assessment. I was dealt with relatively quickly considering the department was busy on-a Saturday morning. Each member of staff carried out their task carefully and efficiently. I was gradually moved to different areas of the department who performed different jobs. I was impressed that each area had a clear understanding of what they should be doing and they worked quickly and sensibly with a gentle and caring approach. Patients that I saw all had comfortable seats to sit in or were in or on beds.
Visited Accident and emergency services on March 2024
Review titled Northampton General Hospital (Acute)
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Wonderful Sdec Staff
Rated 4 stars out of 5
by A. Andrews - Posted on 19 February 2024
I was admitted to Sdec on Quinton Ward today by a wonderful nurse in Accident and Emergency and dealt with in unexpected speed and good humour by genuinley kinda, patient and attentive nurses and an exemplary young female doctor in a hajib who I felt communicated and listened to me and a manner I am truly grateful for. I have had many unpleasant experiences is NGH recently however today I want to leave a record of recieving brilliant care by respectful and friendly staff. They should be commended and recognised each of them. I felt postivley cared for for the first time in a long while. Thank you so much.
Visited Accident and emergency services on February 2024
Review titled Northampton General Hospital (Acute)
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are really pleased that you had a positive experience in SDEC and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Wonderful care and compassion
Rated 5 stars out of 5
by Charles Toop - Posted on 15 January 2024
I inter-reacted as an outpatient in s/dec with around 7 individuals who worked in various care capacities at the hospital, mostly from doctors to nurses. With the possible exception of the receptionist and considering my medical issue was of the most unpleasant kind, the medical staff were simply wonderful. They were caring, friendly and compassionate. The waiting time was, of course, extended but once that was over, I moved smoothly from one department to another as the various investigations were completed. Yes it took 8.5 hours but I am already on the way to recovery and just a day or two later, they have already made a follow-up appointment. Thank you NGH!
Visited Accident and emergency services on January 2024
Review titled Northampton General Hospital (Acute)
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are pleased that you had a positive experience in our SDEC department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Lack of contact
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
I recently received a letter notifying me of an appointment in the audiology department, with less than a week's notice. I am travelling from Hampshire and already have an appointment with another department the day before. I never recieved a call from audiology to arrange an appointment, and when I tried to call them to rearrange, I only got an automated message saying they were now closed, but the opening times they provided meant they would be open. I called the general switchboard to try and rearrange the appointment and explain the situation, but they told me that the audiology department's opening hours had recently changed and I had only missed them by 15 minutes. I asked if I could call back tomorrow (Friday) and they told me that the audiology department was closed on a Friday, Saturday and Sunday. I wanted to have my appointment moved to next Tuesday as that is when my other appointment is, but given that I now have to wait until Monday to call back, I doubt I will get an appointment for then. The woman on the switchboard was entirely unhelpful and I explained my location (2.5 hours from Northampton) and she seemed completely uninterested and did not care nor want to help.
Visited Ear, Nose & Throat on January 2024
Review titled Northampton General Hospital (Acute)
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive outcome when trying to rearrange your appointment. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Lack of information
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
On 31st December 2023 I attended cardiology for an Echo examination, it is now 25 days since the examination yet their has Been no feedback to myself or my GP. I appreciate that the 31st December was a Sunday and the following day a bank holiday but the delay in producing the result of the exam seems particularly long especially so if there were any areas of concern highlighted about my cardiac health
Visited Cardiology on December 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 February 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had any updates after your examination. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Paddington ward are amazing
Rated 4 stars out of 5
by Miss Hampton-jones - Posted on 11 November 2023
My little boy was in following convulsion and chest infection. The teams were amazing they took care of him with such love and passion and even made sure I was okay. Usually we go to Milton Keynes but I'm so glad we opted for northampton the paediatrics team care so much more and actually listen to parental concerns. As my son has been in so many times since he was a baby they understood I know him better than anyone and when I feel he needs more observation I'm right. They made me feel I matter couldn't fault them. Meds on time they even watched him whilst I had a shower and went for a walk. Would definitely go to them again instead of milton keynes hosptial all staff including student nurse who bent over backwards for us and the activity team were amazing thankyou sooooo much for helping my little man and keeping me sane x
Visited Children's & Adolescent Services on November 2023
Review titled Northampton General Hospital (Acute)
Replied on 16 November 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you and your son had such a positive experience on Paddington Ward and were pleased with your treatment and care from the staff looking after you. It is wonderful to hear that the staff listened to you about what care your son required and that you were made to feel that you also mattered. Your positive comments will be passed on to all the staff involved in your son's treatment and care. From all of Team NGH.
Provided by Care opinion
-
Review titled Recovering from prostate surgery
by steven728 - Posted on 17 November 2023
This is about guilt. When I arrived in Collingtree A from ICU I was in a bit of a state, don't mind admitting it. I hadn't been taking my anxiety medication, but it's no excuse for how I behaved, what a mistake that was. I remember lying on my bed clinging to my dressing gown like it was some kind of life jacket. Acting like some truculent twelve year old, pleading to them to just get me out of there. I was scared, petrified and in a state of panic. Wouldn't talk to any of the staff, nurses, docs, nobody. Was in a great deal of pain and was, for some reason, struggling for the words to explain and unable to process, make any sense of they were trying tell me. I felt as though I was trapped in some kind of disconnect. Anyway, long story short, pain relief was forthcoming. I calmed, I settled, and that was how it would be until my final discharge. Guilt ,embarrassment, don't come close, I can't tell you how awful I feel about that now. I don't know if this sorry tale can be brought to the attention of the team at Collingtree A, but all of them, with absolutely no exception, they're stars. All of them. There were some seriously ill patients in that ward when I was there, I have/had no right to self-pity, at least I was on the mend, right? And actually, looking back, there were a few difficult patients there, including yours truly I'm ashamed to say. What can I say ? It's a difficult situation all round but the staff go above and beyond, they deal with that stuff, day in, day out, I don't know how they do it, I really don't, and calm is never never more than a breath away. If any of the team can be made aware of this, I so desperately want them to know how sorry I am but also how grateful I am.
Visited November 2023
Provided by Care opinion
Review titled Northampton General Hospital (Acute)
Replied on 17 November 2023
Good afternoon, Thank you very much for sharing your experience at NGH. Firstly, and most importantly, I hope that you are feeling better and that you are recovering and resting from your procedure. This platform is a safe space for people to share their experiences (both good and bad) and your feedback is always anonymous. I can assure you that the wonderful staff on Collingtree A will completely understand what you were going through during your stay on the ward and their only concern will have been to ensure you received the very best attention, care and treatment that was needed. I will ensure you kind feedback is sent to Collingtree A as soon as I finish writing this response to you and I hope that this brings you some piece of mind. Please take care of yourself. Best wishes Sara Francis Patient Experience Team, Northampton General Hospital
Provided by Care opinion
-
Review titled Great experience
Rated 5 stars out of 5
by David Collingwood - Posted on 04 October 2023
I attended Audiology for hearing aid fitting. Absolutely brilliant session. AIDS fitted and accurately adjusted to my needs. Very thorough member of staff. 100% experience. Thankyou so much.
Visited Don't know on October 2023
Review titled Northampton General Hospital (Acute)
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience within Audiology when having your hearing aids fitted, and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved. From all of Team NGH.
-
Review titled Duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2023
Went to the hospital in an ambulance I was very poorly and was for the whole weekend I waited for a few hours before being seen they took bloods waited some more and saw a doctor all the while waiting on a chair it’s impossible for me to be sitting up with a bad back ddd I asked for a drink nothing only to be told to move and give up the chair to wait somewhere else with hard and full of other patients and nowhere to sit up took an oath and said you would look after people so I decided to leave because I couldn’t stand I didn’t get any results didn’t get a doctors advice just because a nurse decided that I needed to wait elsewhere and didn’t care to look at my file to see why I was there in the first place I was respectful I always appreciate and say thank you what is this nhs coming to am sorry but when you are a nurse your patient should be ur first priority don’t be working as a nurse if you don’t care I left in pain and unresolved health problem what should I do now I have surgery and this might hinder it they never gave me an answer as to why my blood glucose kept dropping as well thank you for nothing
Visited Accident and emergency services on October 2023
Review titled Northampton General Hospital (Acute)
Replied on 20 October 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long for treatment. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH