North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Alma Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2023
Please make appointment letters clear that Dermatology appointments are at Alma Clinic not North Middlesex. Do not put North Midd details on letters as many patients come to the wrong location
Visited Dermatology on November 2023
North Middlesex University Hospital has not yet replied.
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Review titled Skin cancer removal
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Got to the hospital early and seen before my appointment time. All staff helpful and polite, consultant and nurses excellent .
Visited Dermatology on November 2023
Review titled North Middlesex University Hospital
Replied on 29 November 2023
Dear service user, I am so happy to hear about your positive experience with our Dermatology team during your procedure. Thank you for taking the time to share your experience. Your feedback is greatly appreciated and I will ensure that this is passed on to the team. Kind regards, Stephanie Campbell Service Manager
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Review titled Fantastic support and service
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
I recently had a baby (planned C section for medical reasons). My entire pregnancy I received excellent care from the midwives, consultants, ultrasound staff, physio and everyone I encountered including the maternity ward. It was a red risk pregnancy with many complications and I was so well looked after and all concerns dealt with in detail. I didn’t anticipate such wonderful, professional, patient centred care.
Visited Maternity services on October 2023
Review titled North Middlesex University Hospital
Replied on 19 January 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department(s)/clinic(s). The NMUH Teams noted in your feedback will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Ignore the negative press. North Mid is an amazing hospital. A&e, sdec, radiology and x-ray and oncology departments are outstanding. Care, attention and treatment beyond expectation and every member of staff lovely. This hospital should get far more credit than it does for the outstanding care it provides.
Visited Don't know on September 2023
Review titled North Middlesex University Hospital
Replied on 27 September 2023
Dear Service user, Thank you for your compliments for the service you have received at NMUH. Your acknowledgment of our team efforts means a great deal to all of us. Your positive feedback has been shared with the departments involved in your care. Once again, thank you for your kind words and for taking the time to share your positive experience. Kind Regards, Joanne Johnson ED Admin Manager
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Review titled GP surgery Ponders End for hospital dermatology appointment
Rated 4 stars out of 5
by Heather Rowland - Posted on 25 August 2023
I was referred to North Middx hospital for a dermatology 2ww appointment. The appointment came through and was held at a GP surgery in Ponders End, Enfield. The surgery were very unhelpful on arrival as to where I needed to go as clinic was nothing to do with them. The Dr I saw was fine but his assistants didn’t seem interested or listening to Drs instructions when being asked to take photos.
Visited Dermatology on August 2023
Review titled North Middlesex University Hospital
Replied on 25 September 2023
Dear Heather, Thank you for taking the time to write a review about your experience. I apologise that the GP surgery and staff assisting the on duty clinician were unhelpful when you arrived for your appointment. I would like to reassure you that the matter will be escalated to the staff concerned. Thank you again for providing feedback. Your feedback is important to us as this will help us review and improve, where required, the patient experience. Kind regards, Stephanie Campbell Service Manager W: www.omneshealthcare.co.uk
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
The plastic surgeon and his 2 assistants were very welcoming and reassuring for my biopsy. I was very confident and happy with the service I received and would definitely recommend them.
Visited Dermatology on August 2023
Review titled North Middlesex University Hospital
Replied on 12 September 2023
Dear Service user, On behalf of the whole theatre team, thank you so much for your comment on the service you received in the Operating department at NMUH. These comments uplift staff and reinforce our commitment to provide outstanding local services that exemplify our values and patient first approach. We have passed on your gratitude to the staff involved in your care and take your positive feedback back to the wider team to assist with our service evaluation and development. Best wishes, Ian Naldrett Associate Director Of Nursing
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Review titled Terrible service
Rated 1 star out of 5
by Florence - Posted on 10 August 2023
I had been referred by the GP to go to a&e. I checked in at aprox 9.45am and sat down. At 12pm I thought, I have been waiting ages let me go check. I go up and the same receptionist tells me that I should have gone to the main hospital to the eye clinic. She had never said this to me when I checked in and so I was very upset to have wasted nearly 2 hours. So I go to the eye clinic and am told the woman who checks you in is on lunch so was told ‘well you can sit down but nothing will happen until after 1pm anyway’. Absolutely appalled by the service here and the lack of caring from the staff. I’m also by myself and this whole ordeal has been very stressful.
Visited Accident and emergency services on August 2023
Review titled North Middlesex University Hospital
Replied on 05 September 2023
Dear Florence, Thank you for bringing these concerns to our attention. We are very sorry to hear that your experience at North Middlesex University Hospital did not meet the required standards. Your feedback is important to us and we would like to reassure you that staff work very hard to continuously provide high standards of care. We apologise that you were not directed correctly by the receptionist to the eye clinic which caused you distress and delayed your treatment. A reminder has been sent to all staff including bank staff to ensure that any instructions are explained in a clear and concise manner to all patients. From the perspective of the Ophthalmology service, we are sorry that the communication had not properly been explained to you when you attended the eye casualty. We recognise any visit to an emergency service can be a trying time for people and the lunch break for the member of staff involved should have been explained in a more professional way. Once again please accept our apologies for any distress caused to you. Kind regards, Joanne Johnson ED Admin Manager & Alan Dobbie (Ophthalmology) Patient Pathway Coordinator
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
Mum had a diabetic appointment. This was her first diabetic appointment at the North Middlesex Hospital. We are in the process of transferring her diabetic care from another hospital. All the staff were extremely helpful. Right from the beginning. The greeting receptionist was very helpful, the department receptionist was also very helpful. The nurse was great and the doctor mum has been allocated for her diabetic care was exceptional. We were really impressed with the service we received today. Blood department also very quick and efficient. 10/10 service today. Well done NHS. Thank you.
Visited Diabetic Medicine on August 2023
Review titled North Middlesex University Hospital
Replied on 08 September 2023
Dear service user, I am delighted to hear about your positive experience during your mother’s diabetic appointment at North Middlesex University Hospital. It is wonderful to know that you encountered such helpful and efficient staff throughout the process. Your compliments are greatly appreciated and I will make sure to pass them along to the team. We are here to ensure the best care for our patients and feedback like yours inspires us to continue delivering an exceptional service. Many thanks Kimberly Ellis, Service Manager for Specialist Medicine
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Review titled Very quickly seen at AnE eye hospital section
Rated 4 stars out of 5
by S Russell - Posted on 20 July 2023
Didn't take long, and kindly escorted me to the AnE Eye department due to the fact I was not able to see very well. I can fault them I prefer here than Moorfields and. so much faster and no students trying to use you as a candidate to score marks. Just straightforward help and support. My only downfall is they do not provide the medication at all which Moorfields does. Lastly they have not forward any details of me visit to Moorfields as I am an outpatient there or my Gp. How long should that take it was at least a 10days ago visit. Need to be moor swift with at it's important
Visited Ophthalmology on July 2023
Review titled North Middlesex University Hospital
Replied on 21 July 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention and for your feedback. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) to provide further patient related information. We may take more details regarding your query and escalate to the department concerned. We will advise the assigned lead investigator to contact you. The PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards, Patient Experience Team
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Review titled Day surgery
Rated 5 stars out of 5
by Marcello Di Trapani - Posted on 24 July 2023
Really positive experience in this hospital, all of the staff of "Day surgery" has shown that it is very prepared and professional Thank you very much
Visited General Medicine on July 2023
Review titled North Middlesex University Hospital
Replied on 25 July 2023
Dear Marcello Di Trapani, Thank you for the lovely compliment. The day surgery and theatre team work very hard to ensure our patients have a positive experience. They will be thrilled that their commitment to patient care is recognised and patients are left with a positive experience. Kind regards Theo Ellina Theatre Matron
Information supplied by North Middlesex University Hospital NHS Trust