North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about North Middlesex University Hospital.
Reviews
-
Review titled Amazing Friendly Service
Rated 5 stars out of 5
by Rachel - Posted on 02 May 2024
Josie from Clinic 6 is such a friendly and helpful lady. She went above and beyond to help me with looking into my dad's upcoming surgery even though it was not part of her clinic etc. And with her help the ball is now rolling and my dad will be having his surgery soon. All done with a smile too. Thank you Josie.
Visited Don't know on May 2024
Review titled North Middlesex University Hospital
Replied on 03 May 2024
Dear Rachel, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. Clinic 6 will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
-
Review titled Great service
Rated 5 stars out of 5
by Poulina Jernuss - Posted on 26 May 2024
The nurses, surgeons and the anesthetist of the Operation theatre and recovery room were exceptional. Since the time I got admitted, the staffs were very comforting, dealt with all my queries and overall made me feel easy with my C section. I had a very positive experience with the staffs. Thankful and grateful for all the staffs, you all made me feel safe and in good hands.
Visited Maternity services on May 2024
Review titled North Middlesex University Hospital
Replied on 28 May 2024
Dear Ms Jernuss, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
-
Review titled Absolutely wonderful
Rated 5 stars out of 5
by Monika - Posted on 14 May 2024
A huge thank you to both the doctor and his nursing assistant, he took time answering all my questions, explained the procedure and perhaps further procedure depending on lab results from the biopsy. Put me totally at ease whilst performing the surgery, extremely grateful that it was at North Mid and with a plastic surgeon rather than just a dermatologist and at the Alma medical centre, that cancelled my appointment twice! Thank you again to both of you.
Visited Dermatology on May 2024
Review titled North Middlesex University Hospital
Replied on 17 May 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
-
Review titled Great Care
Rated 4 stars out of 5
by Stan - Posted on 23 May 2024
My father was admitted to North Mid last night after a fall. He was back in his care home by 10.30am this morning. He had x-rays to his hip and head, blood taken and other tests and examinations. Fortunately he hadn’t hurt himself. What a fantastic service, thank you so much!
Visited Accident and emergency services on May 2024
Review titled North Middlesex University Hospital
Replied on 24 May 2024
Dear Stan, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you father is keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS- Patient Experience Team
-
Review titled Exceptional Proffesionalism
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Both doctor and nurse were very courteous, informative and sensitive to our needs. After procedure they clearly explained the after care needed.
Visited Dermatology on April 2024
Review titled North Middlesex University Hospital
Replied on 09 April 2024
Dear Service user, We thank you very much for your positive feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
-
Review titled Information zero
by Anonymous - Posted on 05 April 2024
My husband is in now in the surgical ward. He is 80 he fell from a step ladder and fractured his skull. I have no complaints with the treatment or the staff. My complaint is this. We are not told anything. He was initially in for 2 days observation then told going home Monday then going home Tuesday or Wednesday. They've now stopped mentioning when he is going home. He's had scans of his head, they've never told us the results. Why he is still there we don't know. Other than a pneumonia jab since he's been on the ward I don't believe he's had any medication. If you as the staff what is happening with his care plan they know nothing and say you have to ask the doctor. My husband is 80 and hard of hearing and the staff have accents which are hard for me to understand and practically impossible for him with his hearing loss. In fact he was given offered pain killers when he wasn't in pain because he misheard. Before the accident he was a fit 80 year old whose always out walking. Now he spent over a week in bed other than going to the toilet. My fear is by the time he gets home he won't be able to walk. They used to take people like him for a little walk along the ward for a bit of exercise. I tried to encourage him today to come with me but he didn't want to chance it. Had one of the nurses told him to go with them he would have done it. I myself had a heart attack in January I was treated at Whipps Cross and Barts. I was told exactly what to expect and what drugs I was taking for what reason kept up to date at all times.
Visited General Medicine on April 2024
Review titled North Middlesex University Hospital
Replied on 08 April 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their e-mail address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
-
Review titled Poor hygiene standards
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2024
I took my wife into A&E due to her debilitating health condition. As she also had Covid, she was asked to wait in a designated holding room . On entry to the room, there were food wrappings, empty used bottles, a used face mask, a discarded Covid test, cigarette butts and other detritus on both the chairs and the floor. The floor had clearly not been cleaned for some time as it had dirt and marks on it in a number of places. As health is surely the priority in hospitals, this was way below the standard expected. I put in a complaint and yet, more than a month later, have received no explanation or apology. We have both worked in the NHS and understand the restrictions faced due to chronic underfunding. However, this is not an excuse for such poor maintenance and putting patients at an increased risk rather than being somewhere to help them get better. I hope you will consider your current cleaning arrangements and remember to put the patient first. This is not a criticism of the treatment she received, which was excellent.
Visited Accident and emergency services on April 2024
Review titled North Middlesex University Hospital
Replied on 10 May 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Please also liaise with PALS and kindly provide any reference numbers you may have for the current open complaint. The PALS Team will review & provide an update. Thank you for the A&E compliment. We will notify the department and we hope your wife is keeping well. Kind regards, Patient Experience Team
-
Review titled Outstanding Dermatology Duo
Rated 5 stars out of 5
by Philippa - Posted on 26 March 2024
I received outstanding care, professionalism and kindness today. It was a simple procedure but nonetheless I was apprehensive of what was going to happen. I was clearly talked through the possible outcomes. Thank you dynamic dermatology duo! 🙏🏻💙🙏🏻
Visited Dermatology on March 2024
Review titled North Middlesex University Hospital
Replied on 28 May 2024
Dear Philippa, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
-
Review titled First Class
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
I had a biopsy. As this was my first experience with this procedure, I didn't know what to expect. Fortunately, from the moment I entered the treatment room, the DR and his assistant created a remarkable air of calm; I was completely at ease. With nothing to worry about, the appointment went smoothly and was trouble-free. Parking can be a challenge, so best to have someone drop you at the hospital. Overall, I would highly recommend North Middlesex University Hospital Dermatology services.
Visited Dermatology on March 2024
Review titled North Middlesex University Hospital
Replied on 28 May 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
-
Review titled Problem with communication
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
My urgent cardiology appointment was cancelled without telling me - I found out by accident from my GP app. Then the rescheduled in-person appointment was changed to a telephone appointment at the last minute. I was informed by a volunteer who could do nothing except pass on the information. There is no one in the department to talk to. I am left feeling very anxious and I don’t think this is a good service. I’m sure the health practitioners are excellent, but communication, certainly, is poor.
Visited Cardiology on March 2024
Review titled North Middlesex University Hospital
Replied on 08 March 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
Information supplied by North Middlesex University Hospital NHS Trust