Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Attitude
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2024
My boyfriend came in as he had glass in his hand , first nurses he saw were lovely however the last one we saw was extremely rude and made us both more stressed . My boyfriend did not have a nhs number which I appreciate is not ideal however was then shouted at for this and made us feel like we shouldn’t have been there . I appreciate that they were extremely busy and over whelmed however when in a situation like this the last thing we needed was a nurse throwing attitude and yelling at us . She lacked compassion of any sort .
Visited Don't know on May 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled A professional, efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
This is an extremely well- run service. Waiting times are clearly displayed in a clean and light waiting area. The process from triage to x-ray to being seen by a nurse was smooth. Staff at each step were professional and caring in their approach. I felt they communicated very well by clearly explaining the diagnosis and next steps for treatment. I was provided with a sling and pain relief before I left. I really cannot fault this service. I’ve attended twice previously and had similar experiences. Sincere thanks.
Visited Urgent Treatment Centre on April 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
Once I got passed the receptionist who was cold and not very inviting, the CT scan staff where amazing 🤩. They made it so easy and comfortable visit. The hospital is clean, and I would definitely recommend it to other people
Visited Don't know on March 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled 4 hr stay / Lacking in standard of care
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2024
Was waiting an hour to be triaged and a further 3 hours to be treated When total wait had exceeded 4 hours I approached a member of staff. Staff appeared angry frustrated and tired and this was then directed at patients in their tone and manner. The treatment was also lacking sent for an infected wound I was sent home with a pack of antibiotics and told to dress it myself! Not impressed after all that time. The hospital has no neurodiverse policy and the environment is very artificially lit and for long periods this wears you down. The waiting area appeared run down and in the 4 hours I was there I did not see one member of cleaning staff. I left feeling worse than I arrived.
Visited Urgent Treatment Centre on March 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Extraordinary Kindness
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Went in with a sore throat and health anxiety. It wasn't a long wait, and the nurse was exceptionally kind and reassuring. Thank you so much.
Visited Urgent Treatment Centre on February 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Missed opportunity
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2024
I visited the Urgent Review Centre on a Saturday morning after being advised to do so by the 111 online facility. The staff were friendly and the wait was not too long. However, the advice I was given was to ring my GP surgery on Monday about my swollen leg. I should have been given a blood test to check for a blood clot. It meant it wasn't diagnosed properly for a week and I could have started blood thinner medication several days earlier.
Visited Urgent Treatment Centre on January 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Alex - Posted on 23 January 2024
Came in for Xrays on a dislocated shoulder. Everyone was super efficient and friendly. Staff couldn't have been more professional and caring. All round a great expereince.
Visited Imaging services on January 2024
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Bad telephone/customer service manner
by anit21 - Posted on 04 January 2024
I recently had a hospital appointment booked. I awoke with a cold and losing my voice so decided to call the hospital to enquire if it would be acceptable to attend the hospital. The response I got from a the member of staff I spoke to was - this is a hospital, it's full of sick people, so I don't see why not. I politely thanked them for their help and rang off. But I was furious! This member of staff made me feel stupid and their attitude was not acceptable. I feel they need some customer service training.
Visited January 2024
Provided by Care opinion
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Professional and efficient practice
Rated 5 stars out of 5
by Moira Aylett - Posted on 31 October 2023
I attended Newton Abbot UTC on Wednesday morning 25 October 2023 with a suspected fracture of my arm and was most impressed with the reception and treatment given by the nurse practitioners on duty and their xray colleagues. It was professional, efficient and caring and I felt I was in very good hands. I would like to thank them very much for all they did.
Visited Urgent Treatment Centre on October 2023
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.
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Review titled Excellent care late in the evening
Rated 5 stars out of 5
by Ian S - Posted on 14 October 2023
Having contacted 111 as tested positive for Covid and was having trouble breathing and classed as a vulnerable patient, they organised an appointment at 8.15pm at the UTC, Newton Abbot, where I was given a full and thorough assessment by a wonderful doctor. I had asked for antiviral medication to try to offset long covid as current condition is already difficult to cope with. Doctor advised he could not prescribe at Newton Abbot and was told to go to Torbay A & E. Arrived at Torbay to a packed waiting room. Was told I had to be assessed and triaged again, even though I had already undergone a full examination/triage at Newton Abbot. Was not happy that I was told to sit and wait in the waiting room due to being contagious (no one was wearing masks) so sat in the outer door area with the entrance door opening and closing every few minutes. I waited from 9.15pm on Tuesday to 4.45am on Wednesday the next day (7 hrs 45,mins) to be told I was not eligible for the antiviral medication, this question could have been put to a doctor on my arrival and settled almost immediately, the effects on my health were extreme as I already suffer with a long term chronic condition with fatigue being a major factor. Both my wife and I were exhausted by the end of this ordeal. Why must a patient be assessed/triaged twice, paperwork was handed over at our arrival, which if it had been looked at could have saved all those wasted hours and not in fact have caused me to become sicker than I already was. Disappointed in the whole process that needs to be looked into. UTC Newton Abbot should have been able to make a decision and/or prescribed the antiviral medication. With the increase in COVID cases now rising, implementation of masks should be reinstated.
Visited Urgent Treatment Centre on October 2023
Newton Abbot Community Hospital - Torbay and South Devon NHS Foundation Trust has not yet replied.