Newham Hospital - Ratings and reviews
Reviews
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Review titled A&E
Rated 1 star out of 5
by Renee - Posted on 01 April 2024
Over a 10 hour wait in A&E with only 1 doctor on duty................................................... .. .. .
Visited General Medicine on April 2024
Review titled Newham Hospital
Replied on 03 April 2024
Dear Renee Thank you for your feedback. We are sorry that you experienced extensive waiting times in the A&E Department at Newham University Hospital. We are sure that the Department is already aware of this situation, working to improve the issue and more importantly, they will be very disappointed that patients are experiencing lengthy waiting times. If you would like to raise your concerns in more detail you can liaise with the site PALS team who will be happy to support you. They can be contacted on Tel. 020 7363 9292 or via email to nuhpals.bartshealth@nhs.net. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled A disgrace
Rated 1 star out of 5
by Mick Newton - Posted on 07 March 2024
Been waiting for two day for a phone consultation in the end I had to ring the hospital only to be told they have gone home must remember to let them know I have come over in a rubber boat.
Visited Urology on March 2024
Review titled Newham Hospital
Replied on 08 March 2024
Dear Mick Newton, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Horrendous experience with AnE
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2024
12 hours waiting, no information. Staff nowhere to be seen. Such a horrible experience. Can’t believe how unorganised this place is. Shambles!
Visited Don't know on March 2024
Review titled Newham Hospital
Replied on 11 March 2024
Dear Patient Thank you for taking the time to share your feedback following your attendance to Newham General Hospital. We are sorry that our standards have fallen short of what you expected of us. We will be sharing your comments with the Accident & Emergency Team as it is important that they are made aware of your experience. If you would like this matter looked into in more detail, please do not hesitate to contact the Site PALS Team who will be able to support you further. They can be contacted by Tel. No. 020 7363 9292 or email address - nuhpals.bartshealth@nhs.net . Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Dismissive and unprofessional practice.
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Went to the gynae outpatient appointment today with my mum. We were met with a female gynae consultant who was extremely dismissive from start to finish of the consultation, my mum expressed her symptoms after the doctor asked, and the doctor made no eye contact throughout and dismissed everything my mum said, and explained how none of the symptoms are associated with the medication she has been prescribed with, hence she should seek GP advice for that. The consultant proceeded to write a prescription note without gaining consent and decided on her own basis that she would change the medication, she did not perform any physical examination on my mum and the consultation was cut short and ended within 4 minutes. My mum continues to experience worsening symptoms, and it has worsened since the last time she was seen by the gynae consultant in the same department. However the consultant did not take any of this into consideration and her attitude was very off throughout it all. Very disappointed in the lack of professionalism and this is not patient-centred care at all!
Visited Gynaecology on February 2024
Review titled Newham Hospital
Replied on 07 March 2024
Dear Relative We are sorry for the delay in replying to your feedback, this was due to a technical glitch on this platform. Thank you for taking the time for sharing your feedback following you and your mother's visit to Newham General Hospital. What you have described has fallen short of the standards we aspire to here at Barts Health NHS Trust and for this we are sorry. We would welcome the opportunity to have this matter reviewed in more detail and if you would like this to happen, please liaise with the site PALS team via email nuhpals.bartshealth@nhs.net or Tel. No. 020 73639292 who will be able to support you further. Please be advised that you will need to provide your mother’s full details and hospital or NHS number when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Waiting room a mess
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
We came for tratament with the children and the paediatric waiting room in the west wing a mess and the voma all over the floor when i ask at the reception about the cleaner they been like "What? We don't have such thing". I'm wondering how such a big hospital get the 5 stars for cleaning shame because i can't attache the pictures
Visited Paediatric Surgery on February 2024
Review titled Newham Hospital
Replied on 19 February 2024
Dear Parent Thank you for taking the time to share your feedback about the paediatric waiting room at Newham University Hospital (NUH). It is most disappointing to learn that this area was not clean, and we are sorry that this was your experience. What you have described has fallen short of the standard that should be expected; please be advised that we will be sharing your feedback with the relevant teams as it is important that they are made aware of this situation, and remedial action be taken. We note that you have pictures that you couldn't upload with your feedback, if you would like to share them with us, you can email the site PALS team at nuhpals.bartshealth@nhs.net - (quoting - Comment reference number: 1761566), who will ensure that these are shared with the team also. Kind regards Central complaints Team Barts Health NHS Trust
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Review titled Outstanding Urology Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
I have been under the Urology Team since I was admitted to hospital in January 2024. I was recently diagnosed with a very serious illness which has now gone! I would like to thank the urology doctors for their ongoing support and always putting their patients first. They made sure I have all the information and support I need to manage my condition. Please can you make sure this is passed on to the Urology team! Thank you
Visited Urology on February 2024
Review titled Newham Hospital
Replied on 19 April 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received from the urology team. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Worst A&E experience ever
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I went to A&E after having a cyst aspiration in my wrist. After having this procedure in a different hospital I was in extreme pain to the point it was bringing me to tears and I have had a child I know pain!! As well as the pain my hand and arm kept going numb. After ringing 111 I was advised to go A&E, Newham general being the closest hospital to me, I was dreading it after having a bad experience in this hospital before. I got checked in just after 1:30am, I was told it was a 4hr wait, whilst waiting I asked for some pain killers as I was in agony! No pain meds was given, whilst waiting I also began to feel faint and dizzy. I got up to ask for help mid blacking out the receptionist told me to knock on the door and ask for help. No sense of urgency at all, the nurse opened the door gave me a sick bucket, grabbed my bad hand and told me to sit down. I had to sort myself out at this point getting myself water, etc. Baring in mind I’ve only got 1 hand to operate with. 5hrs later I asked how long the wait will be I was told 2hrs!! I thought I had waited all this time I might as well wait another 2hrs. I waited until 7:30am then overheard reception telling another patient the night staff shift is over and the staff starting won’t be seeing anyone until 8:30/9am!! By this point I was freezing, I felt so ill, was in serious agony. I gave up and called my gp when they opened at 8am, got called in straight away and taken care of. I understand the nhs is understaffed but this experience was awful, the staff didn’t care about our wellbeing, the attitudes are awful, whilst speaking to one staff member she kept yawning in my face. Do not bother going to this hospital, total waste of time!!
Visited Don't know on January 2024
Review titled Newham Hospital
Replied on 22 January 2024
Dear Patient Thank you for taking the time for sharing your feedback following your visit to the Emergency Department at Newham General Hospital. We are sorry and most disappointed to learn that your experience fell below the standard you should have expected from us. We note that you would not recommend this hospital to others and because this is not your first negative experience at this hospital, this is understandable. We would however welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site quoting comment reference number – 1744269. They can be contacted via email to nuhpals.bartshealth@nhs.net where you can provide a detailed summary about your experience (PALS will not have access to your online feedback), for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number, name of staff, date of attendance. Following this they will escalate to the service for follow up and reply. You can also speak to them for further guidance or support via Tel. No. 0207 363 9292, if required. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled No communication for deaf /hard of hearing
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
Despite my telling whoever rings me on phone!!!I cannot hear them!they persist in using phone!I plead with them to email/txt? But to no avail!disappointing and disgusting attitude to people with a hearing impairment!against the disability act also!I thought dealing with nhs would be easier? But it's horrendous!Still they ring? Despite my pleasure not to! Would not be surprised to get a phone call to discuss this complaint!completely deaf to my requests for emails or txt! Also in these days with scams etc! Number comes up on screen as a private number? There I never answer mostly!please get this sorted out!ASAP!must be happening to loads of hearing impairment people? Disgraceful!
Visited Gastrointestinal and Liver services on January 2024
Review titled Newham Hospital
Replied on 17 January 2024
Dear Patient Thank you for taking the time to share your feedback about your experience. We are disappointed to learn that staff continuously attempts to communicate with you by telephone even after you have asked to be contacted via email or text. We have a duty of care to ensure that all patients are provided with the correct support based on their needs and this is clearly not happening in your case, for which we apologise. May we suggest that you liaise with the PALS team on site to support you further who will contact the service on your behalf to see what needs to be put in place to resolve this issue. Please send an email to nuhpals.bartshealth@nhs.net with your full name, NHS or hospital number and the service/s that this relates to. Kindly quote comment reference - 1741102 so that your further communication can be linked to the feedback. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great gynecology/colposcopy Department at Newham Hospital
Rated 5 stars out of 5
by Luna Rizzo - Posted on 07 December 2023
Excellent, professional, super compassionate and knowledgeable staff. I had an excellent experience for my smear test.
Visited Gynaecology on December 2023
Review titled Newham Hospital
Replied on 08 December 2023
Dear Luna Rizzo, Thank you very much for taking the time to provide such positive feedback about the care you received from Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled 14 hours and still waiting
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Newham General Hospital - 14 hours, 2 blood tests and an ECG repeated twice and still waiting. I’m a heart patient who takes daily medication. Have missed my dose due to this, but no one here cares. No wait time, no transparency, what world are we living in? Almost 2024, and seems like NHS especially Newham hospital is gone back in time. So many people now waiting, standing on top of each other as all seatings have now been taken, no updates or transparency, and NHS are taking our taxes to do exactly what??? Put a system in place, give live time updates, this will not only satisfy your patients, but also reduce time as less urgent cases will walk away and come back another time and those urgent will be seen sooner. By the way I am a heart patient with 2 heart by pass operations and strokes in the past and apparantely this is a good day today. Wow
Visited Cardiology on December 2023
Review titled Newham Hospital
Replied on 15 January 2024
Dear Patient Thank you for your feedback. We are disappointed and sorry that your experience fell below the standard you expected when you attended Newham General Hospital. Please be assured that your comments will be shared with the service so that are made aware of the impact your experience had and also to note your valuable suggestions that could improve patients experience. Should you wish to pursue this matter further kindly liaise with PALS Team on site who will be happy to assist you. They can be contacted via email – nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292. Kind regards Central Complaints Team Barts Health NHS Trust