Newcastle Dental Hospital
Richardson Road, Newcastle upon Tyne, Tyne and Wear, NE2 4AZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Telephone System
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2022
I had been referred to the dental hospital by my primary care dentist. I received an appointment through the post and for the last three days I have been trying to cancel this appointment due to being called into work. I was 1st in the queue for 18 mins then the line cut off! Then I called back straight away and got the message that the appointment center was now closed! I have called and called to try to cancel this appointment but have not been able to get through! This will now go down as a DNA and I will be discharged from the dental hospital despite the fact I have tried on numerous occasions to cancel this appointment!
Visited May 2022
Review titled Newcastle Dental Hospital
Replied on 11 May 2022
Thank you for taking the time to leave you feedback regarding your experience trying to rearrange your appointment at the Dental Hospital. The Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk Alternatively, if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net and we will be able to look in to the issue for you.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust