Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Macclesfield District General Hospital.
Reviews
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Review titled Good service
Rated 5 stars out of 5
by Winifred Fletcher - Posted on 14 March 2024
I visited A andE as I was in a lot of pain with my knee and leg, I did wait for about 7 hours, but the doctors and staff was very busy, The Doctors was lovely, did all they could Diagnosed the problem gave me some medication, the service wa outstanding, all the staff was lovely, polite and had humour, that is why I have given them five stars, because they was so nice under pressure thank you Macc hospital
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Ward 4 room 1
Rated 3 stars out of 5
by Ken thorman - Posted on 28 January 2024
During my visit to the above ward on Sunday 28th January 2024 between 6 and 7 in the evening I was very disturbed to see a male patient being aggressive in the reception area and coming into the ladies only ward and would not leave when asked to do so. The staff did not know how to deal with this man. Surely this patient is breaking the security rules for other patients. My wife is in hospital to try and recover from a serious illness , this sort of incident is totally unacceptable and some urgent action should be taken to remove this aggressive behaviour. I hold the hospital totally responsible should anything happen . There is not enough staff at the weekend to deal with this sort of behaviour
Visited Don't know on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
If I had the choice of visiting this hospital or not receiving any treatment I would take my chances doing nothing. The staff are nice but incompetent. If you need to ring someone good luck getting an answer if you could even get the the correct number in the first place. Cannot diagnose issues, treat ailments, staff their wards properly, or give consistent or accurate information.
Visited Dementia Services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
Within two hours I was seen and put in plaster for broken arm - lovely nurse practitioner - really kind staff and professional
Visited Accident and emergency services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Appalling waiting times in A&E
Rated 1 star out of 5
by Andrea Gill - Posted on 07 December 2023
Waiting time was 12 hours from start to finish!!! This is unacceptable, whatever happened to the 4 hour wait.
Visited Accident and emergency services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Great service.
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Recently attended for course of physiotherapy treatment.From start to finish both therapists I saw were friendly,approachable and knowledgeable and very thorough,explaining everything to me.I was put at ease and felt that they had time for me,which is so important. I cannot fault the service I received,thank you.
Visited Occupational therapy services on December 2023
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My son was in for a blood test on the children’s ward for a follow up, I can not praise the staff enough, ever thou he was making a fuss they remained professional at all times 4 nurses/healthcare/doctors offered lots of reassurance to both me and my son
Visited Children's & Adolescent Services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I attended the breast clinic at MDGH today. Everyone I met were professional, knowledgeable, caring & pleasant. Any concerns I raised were addressed promptly. The environment was clean comfortable, & calm.
Visited Breast Surgery on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Excellent breast clinic
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
I was seen promptly and had both a mammogram and CT scan. Staff friendly, polite and supportive. Volunteers offered me a cup of tea while I waited. Could not have received better care anywhere. Thank you everyone in the breast clinic.
Visited Breast Surgery on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled 5stars
Rated 5 stars out of 5
by Barbara Newman - Posted on 03 December 2023
I was in extreme stomach pain and was dealt with immediately, treated with respect .kindness and compassion and was given the appropriate treatment.which involved blood and urine tests very quickly then given pain relief and put on an antibiotic drip and a scan was arranged for the same afternoon . I was offered warm drinks / food , blankets and a comfortable chair I could lie down on in a quiet area . There were 3 lovely kind nurses available in the same room keeping a close watch on me and 3 others which was very reassuring . I was diagnosed late afternoon and seen by another doctor and given the appropriate meds to go home . This is the NHS at his best who also saved my husband Bobs life in April 2023 this year after he suffered a heart attack. I really can’t thank you enough you all deserve a medal staying so calm and professional under such demanding circumstances …Thanks again Barbara Newman
Visited Accident and emergency services on November 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
Information supplied by East Cheshire NHS Trust