Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Professional Doctor
Rated 5 stars out of 5
by Dunstablian(John Ganges) - Posted on 02 January 2024
Visited 02/01/2024 was seen by a very professional doctor. Put me at ease immediately, carried out the procedure professionally, explaining exactly what he was going to do and was doing throughout. Very interesting conversation also, taking my mind off the procedure being performed. Would happily visit again and insist if i could on the same Doctor. Thank you sir.
Visited Neurology on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Answering phones
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
Tried ringing Waiting lists office as my planned operation was cancelled in November 2023 as I was told a new date would be sent to me..I have heard nothing in 2 months this was the third time my surgery had been cancelled.. So today I tried calling for an update on when I could expect my surgery.. the phone rang for 50minuets before it went yo engaged tone I was told the whole time I was first in queue..I then tried again straight away the computer voice said first in queue the phone rang for an hour before the line went dead...disappointed and slightly angry that no one could pick up a phone and speak to me...
Visited Don't know on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent care
Rated 5 stars out of 5
by A Parr - Posted on 29 January 2024
I had a general anaesthetic as part of my wisdom tooth removal. The anaesthetist was absolutely wonderful. I was nervous, he responded by being kind and compassionate. He took time to explain the process and what he was doing. He took extra care to keep me warm, which prevented my Reynards from affecting my circulation. My surgeon was excellent, he made me feel confortable with what he was going to do and I was far less nervous of the procedure because I had complete confidence in him. All of the nurses were kind and took excellent care of me in recovery. The hospital is the most efficient nhs hospital I have ever visited. I would recommend it to anyone needing surgery.
Visited Anaesthesia services on January 2024
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Awful staff and organisational process
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Was say here for over an hour without being a knowledged staff were all over the place and unfriendly. Unapproachable and way to many appointments made when they are unable to keep on top of them
Visited Ophthalmology on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Just Left
Rated 2 stars out of 5
by Lindsay Harvey - Posted on 30 December 2023
In extreme pain, I was left , forgotten all through the night. It’s so uncomfortable, when ur ill ,hard chairs, no access to water, food , phone charging , feels like a prison. Why can’t we have better, waiting hours , Waiting to see medics after seeing the out of hours doctor much earlier Forgotten to be placed on the Rota of the new shift. When eventually in I wasn’t diagnosed ,No meds for the pain, sent home with a suspected headache- it took a 111 call to diagnose the neuralgia and shingles erupting everywhere. That was the next day . Well done him x
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Nurse in charge
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
Rung a and e and spoke to nurse in charge and quite frankly was really well rude and put phone down on me. I asked if they had a maxilofacial specialist in a and e and she litterally asked what was wrong . Which was i have been in pain for 6 days now and she said nope and put the phone down on me. Disgusting behaviour .
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Great Service
Rated 5 stars out of 5
by Martin - Posted on 07 December 2023
Attended A&E today it was very busy waited about 40mins and was sent to minor injuries. I was dealt with immediately and had a piece of debris removed from my eye . It was instant relief thank you so much to the dr. Excellent service .
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Waiting list office telephone answering
Rated 1 star out of 5
by Jeanette Groom - Posted on 31 March 2024
For months since last November I have tried calling the waiting list office to find out when my surgery is going to be after they cancelled it for a third time with just 12 hours notice.. They told me they could rebook me for Christmas eve but I had to decline this as I was going away for Christmas..since then I gave heard notjing the phone just rings when calling and then after ringing for 5minutes someone picks up phone and not speaking only drop it down again.. Terrible service will never tell someone to choose this hospital who can noteven answer a phone...
Visited Don't know on November 2023
Review titled Luton and Dunstable Hospital
Replied on 22 April 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Incredible care
Rated 5 stars out of 5
by Julia Norman - Posted on 02 December 2023
I had a stroke and the speed, skill and efficiency of my care was reassuring and amazing. Every member of staff from the triage guy to the doctors, nurses and radiographers was incredible. I would like to thank them for all the years of study and dedication they have committed that has resulted in such a fantastic team. Thank you all.
Visited Accident and emergency services on November 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Couldn’t Cancel
Rated 4 stars out of 5
by Garry Albert Rogers - Posted on 17 November 2023
today I realised that I cant get to the hospital at the said time because theres no public transport on this day so I rung the 0845 premium number which is outside of my plan and I was unable to contact ent dept at the l and d instead that appointment will now goto Waste
Visited Ear, Nose & Throat on November 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST