King's College Hospital
Denmark Hill, London, SE5 9RSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 13 hours sat in a chair
Rated 1 star out of 5
by James - Posted on 29 May 2024
I'll start with the nice part, the nurses who we dealt with were lovely and tried their hardest. But my partner was waiting 13 hours being moved around waiting for a bed after being told he had to have an emergency operation for septic arthritis in his arm. He was in pain and this is totally unacceptable!! Along with this we had 5 people with serious mental health issues screaming at us, swearing, and 1 of the stood staring at us wanting to start a fight. There was 1 man following the guy but nothing to stop him intimidating us. We felt extremely anxious and moved seats numerous times because we were getting shouted at. It has now been 26 hours and my partner is still waiting for the operation that they said was critical. It's so unfair to put people in these situations when they are already feeling horrendous. Please sort out security to help normal people attending the hospital and have a separate area for people with severe mental health issues.
Visited Accident and emergency services on May 2024
King's College Hospital has not yet replied.
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Review titled Clinicians are good, administration beyond awful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Literally hours of my life have been spent phoning different departments, on hold, with calls being cut off, desperately trying to find out why my son has not been given the appointments and scans I was told he needed. Emails asking for help have been ignored. I have been passed from paediatrics to other Departments and back again. Internal systems don’t talk to each other and when we did last suceed in getting an appointment paediatrics was so rammed we spent two hours sitting on the floor in what can only be described as third world conditions. My family has multiple complex conditions and Kings is the very worst hospital we have to deal with - it doesn’t need to be this difficult, stressful and unpleasant.
Visited Paediatric Surgery on May 2024
King's College Hospital has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anna - Posted on 01 May 2024
My Dad an 83 year old came to a n e 30th April he came to a n e for some blood tests n was told he would need to give a poo sample. He was sent away without the results of blood tests n was told they are too busy to help him n he was told too busy to let him take the poo sample. He now has to go to his GP to do this today 1st May. He is worried about his stools. Deeply worried he is and was sent home without any clarification as he was told they are too busy.
Visited Accident and emergency services on April 2024
King's College Hospital has not yet replied.
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Review titled Amazing care from all staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I had the misfortune of having to go to A&E twice within one week, and on each occasion, I was treated kindly and thoroughly examined until the cause of my urgent medical issues was found. I couldn't recommend Kings anymore highly.
Visited Accident and emergency services on April 2024
King's College Hospital has not yet replied.
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Review titled Wonderful Service
Rated 4 stars out of 5
by M. Ryan - Posted on 21 February 2024
The help I received from the team manning the pharmacy helpline was fantastic. They were friendly, reassuring and went out of their way to make sure I received some meds from the Outpatients Pharmacy that I needed urgently. I wish I could pass on my thanks personally for their help it made all the difference.
Visited Pharmacy on February 2024
King's College Hospital has not yet replied.
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Review titled Very pleasant Sonographer
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
I won't mention the lady's name as per your guidelines but her name starts with K and she's a Sonographer who carried out my echocardiogram today. She was polite, upbeat and chatty which was very welcome and made my appointment go well.
Visited Cardiology on February 2024
King's College Hospital has not yet replied.
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Review titled No one answers the phone
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2023
I have tried on two occasions to try and phone the Cardiology department but no one answers the phone. Both times I was waiting for 15 minutes for someone to pick up. Why don't you have an email address????
Visited Cardiology on December 2023
King's College Hospital has not yet replied.
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Review titled Outstanding Care
by Kev S - Posted on 01 February 2024
Outstanding Care from start to finish. From reception to X Ray and all the consultants follow up. Really great guys. All the care to start with and in between and after is top grade.
Visited December 2023
King's College Hospital has not yet replied.
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Review titled Lowest score possible
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
We have have a emergency appoint to be seen within two weeks This date has passed and they don’t even bother to reply to emails and I’m sure they unplug their phone…. Absolutely disgraceful service !!! The hospital has gone down to what it was
Visited Urology on November 2023
King's College Hospital has not yet replied.
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Review titled Great in person, phone however
Rated 4 stars out of 5
by Lena z - Posted on 20 October 2023
Been twice to Harris birthright for scan and both time I've been very pleased with the staff. However, I am still waiting for 2 scans to be booked . Been on the phone 4and half hours waiting to have someone with no answer yesterday and today I've been on the phone for over an hour with still no answer. This is ridiculous.
Visited Neonatal Care on October 2023
King's College Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust