Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring and Respectful
Rated 5 stars out of 5
by Michelle - Posted on 11 February 2024
I visited The CT Department for a Scan this morning 11/2/2024 The personal care and attention to my needs were exceptional. Thank You All 😊
Visited Diagnostic Imaging on February 2024
Kent and Canterbury Hospital has not yet replied.
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Review titled Great expertise and extraordinary kindness - Dermatology
Rated 5 stars out of 5
by Polly - Posted on 03 March 2024
Last week I had Mohs surgery for two patches of basal cell carcinoma on my face. I have been extremely anxious about what had felt a very invasive and distressing procedure, especially coming after a series of cancers, and with a backdrop for me of difficult trauma from other chapters of my life. I feel such immense gratitude for the dedicated dermatology team in this instance and the wider department in general (because I have needed their help before, and ongoing). I was treated with extraordinary kindness in advance and on the day, and I know I received the very best care. Having worked previously in developing countries I am acutely aware of the privilege to have such treatment. The surgeon was so expert and other team members so supportive, I was nicely sedated to manage, the cancer is out and I have been stitched up incredibly neatly. I feel huge relief and great gratitude. The East Kent Hospitals have cared for me so well over the years. I never take this for granted. I feel we have amazing medical staff, facilities and resources in this part of the country. Thank you to everyone so very much.
Visited Dermatology on February 2024
Kent and Canterbury Hospital has not yet replied.
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Review titled Telephone accessibility
Rated 5 stars out of 5
by Mike Samson. - Posted on 26 February 2024
I am experiencing terrible difficulties using the telephone service at the hospital. Trying to contact the MRI department is virtually impossible to get a reply to my calls to try to gain access for an appointment query. If people cannot access this department to cancel an appointment then that doesn't enable smooth and efficient running of the department. I remain Mike Samson.
Visited Pain Management on February 2024
Kent and Canterbury Hospital has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I have taken my wife to the urgent care facility 4 or 5 times over the last few months. We have always been treated professionally and politely by all of the staff members. The waiting times have also been quite reasonable.
Visited Urgent Treatment Centre on January 2024
Review titled Kent and Canterbury Hospital
Replied on 10 January 2024
Thank you so much for passing on your kind words. I am so pleased that you and your wife have had a number of good experiences at the Urgent Treatment Centre at Kent & Canterbury Hospital. It is good to know also that your waiting times have been reasonable. I will make sure to pass on your words to the team. All the best to you and your wife.
Provided by Care opinion
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Review titled Radiology Reception
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2024
For somebody with breathing problems who has three monthly scans the placement of CT/MRI scans reception is a joke. After parking it’s a 5 min walk to ct dept then you are directed to reception which is a five min walk. Then I was directed to D area for my CT. This is in another part of the hospital and a ten min walk away. Actually outside the outpatients entrance. The guys there are brilliant but have no ultrasound machine if they can’t find a vein. They then chase around to get one. After the scan you then have to walk back to the place you have parked and another trek. Radiology give no consideration for people that have mobility issues.
Visited Diagnostic Imaging on January 2024
Kent and Canterbury Hospital has not yet replied.
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Review titled BCC Removal
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
Attended for bcc removal on forehead, nurses very kind, but the anaesthetic injections were the most excruciatingly painful. Three times the needle was “Shoved in “ , not gently and slowly. I had a bcc removed from my nose 2 years ago and it was almost painless compared to this . I have another bcc that needs attention but I would never let this man remove it.
Visited Day treatment services on December 2023
Kent and Canterbury Hospital has not yet replied.
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Review titled First Class Treatment
Rated 5 stars out of 5
by Claire Cullen - Posted on 19 December 2023
I had a total knee replacement on the 11th December. The staff , clinical and non clinical were excellent and I was very well looked after, ensuring they got my pain relief etc well controlled before discharge home. For anyone who is waiting for a new hip or knee and are due to have it done at K&C I have no doubt you will be treated very well.
Visited Orthopaedics on December 2023
Review titled Kent and Canterbury Hospital
Replied on 20 December 2023
Thank you so much for letting us know you had a positive experience when having a knee replacement at Kent And Canterbury Hospital. We will share your feedback with the team. Your comments will mean a lot to them. Best wishes
Provided by Care opinion
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Review titled Good Hospital
Rated 5 stars out of 5
by George Amery - Posted on 08 February 2024
Following a prostate test and examination in the space of a few weeks. The care and attention was first class. All staff involved in my case were very caring and attentive. The whole process was smooth and well rehearsed. A great service and information is explained very clearly and with care.
Visited Urology on December 2023
Kent and Canterbury Hospital has not yet replied.
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Review titled Terrible Autism assessment.
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Waiting for a response for months without any communication as to weather they are even considering doing an assessment. I have no idea if they even received my forms as I have had nothing. No email. No text nothing. And then to wait years is disgusting.
Visited Don't know on December 2023
Kent and Canterbury Hospital has not yet replied.
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Review titled Great friendly and caring staff
Rated 5 stars out of 5
by Jack White - Posted on 17 November 2023
This is my second experiance of being in K&C for day surgery. All staff were incredibly kind and made me feel at ease. The student nurse on this ward was really lovely and empathetic, she will be a fantastic nurse when she qualifies. Thanks to everyone who made me comfortable, both pre and post operation.
Visited Ear, Nose & Throat on November 2023
Review titled Kent and Canterbury Hospital
Replied on 21 November 2023
Thank you so much for your kind words. I am so glad that you had such a good experience and will make sure to share your feedback with the team.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust