Herts & Essex Hospital - Ratings and reviews
Reviews
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Review titled Kind and caring
Rated 5 stars out of 5
by Jane mayhead - Posted on 17 May 2023
Shortly after travelling down from Cheshire to Essex for a family birthday, I was bitten by a farmers dog while unloading the car! After having sat in A&E departments for many hours in the past, I was dreading visiting a Casualty Dept again. But hubby and I found this very modern hospital very easily, stress free parking, friendly receptionist. We were expecting to be hours but we were admitted, seen by a lovely Nurse Practitioner and sorted out within 45 minutes. Able to rejoin the family celebration! So relieved and very impressed. Thank you to all the Staff in the Minor Injuries Department.
Visited Don't know on April 2023
Herts & Essex Hospital has not yet replied.
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Review titled Kind treatment
Rated 4 stars out of 5
by Barbara Pearson - Posted on 04 April 2023
I was seen yesterday in orthopaedics by the registrar. My appointment was on time. He was very kind and helpful. After so many cancellations I left the hospital feeling very upbeat and with more confidence about my medical issue.
Visited Orthopaedics on April 2023
Herts & Essex Hospital has not yet replied.
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Review titled Poor service- Toddler
Rated 1 star out of 5
by Erin English - Posted on 21 February 2023
My toddler and I arrived shortly after 9am only to be checked in after 11:30. The nurse eventually saw my toddler at 1.30pm and wasnt too sure what to do about a burn so said they had to make a call to another doctor. At just before 4pm, they put adressing on and told us to visit a different hospital. Shocking they make a toddler wait 7 hours, only to be sent on with no treatment to another hospital.
Visited Urgent care centre on February 2023
Review titled Herts & Essex Hospital
Replied on 03 April 2023
Dear Erin, Thank you for your feedback and I'm sorry to read about the experience you and your child had when you attended the Minor Injuries Unit. Please contact us via email at; pals.hchs@nhs.net or by telephone on 0800 011 6113 so that we can look into this further. Many thanks, Jeremiah Ajayi Patient Experience Coordinator
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Wendy N - Posted on 04 January 2023
I chose to go to the Minor Injuries Department rather than clog up an A&E for an injury to my hand. Within 40 minutes I had been booked in, had an x-ray, was seen by a nurse practitioner who attended to my injury and who also arranged an appointment at Broomfield Hospital for me three days later. All the staff members I encountered were polite, efficient and caring. Thank you.
Visited Urgent care centre on January 2023
Herts & Essex Hospital has not yet replied.
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Review titled Doors don’t open until 08.30
Rated 3 stars out of 5
by Catherine - Posted on 05 December 2022
I don’t have to ever use NHS services but when I’ve come to the hospital today to use minor injuries, I’ve had to wait outside in the cold until patients are “allowed” in at 08.30. I’ve been told this is due to hospital policy - I’m unsure why the policy changed, you use to be able to get in from 08.00 and you can see where they have changed the time in pen on the sign. I am young and fit but felt sorry for the elderly people waiting outside - why and who came up with this policy? Completely ridiculous
Visited Urgent care centre on December 2022
Herts & Essex Hospital has not yet replied.
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Review titled Don't call us!
Rated 1 star out of 5
by Philip - Posted on 07 November 2022
After 1 hour, 59 min and 59 seconds the call was terminated. Its not easy to listen to that music for 2 hours and than loose the call when your in position 3....
Visited Rheumatology on November 2022
Herts & Essex Hospital has not yet replied.
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Review titled Fantastic service.
Rated 5 stars out of 5
by Helen Sumner - Posted on 14 July 2022
My Son went to minor injuries to have a gash re dressed just as a nurse was closing the department due to staff illness. She asked his what his problem was & she completely re dressed it for him which we are both very grateful to her for doing this.
Visited Urgent care centre on July 2022
Review titled Herts & Essex Hospital
Replied on 15 July 2022
Dear Helen, Many thanks for taking the time to share your feedback with us. Please be assured we will share your feedback with staff in the minor injuries as I am sure they will appreciate your kind words. Kind regards Anthony Power Head of Patient and Carer Experience Hertfordshire Community NHS Trust Telephone: 0800 011 6113 Secure email: pals.hchs@nhs.net
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Review titled Minor Injuries
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2022
The staff in this department are extremely caring. We was greeted by a friendly receptionist, and after a fairly short wait the senior Nurse dressed my 94 year old mums leg which had a deep wound. He did a brilliant job and put her at ease immediately. Even though we had to return for a redress he couldn’t of been more informative and caring. Thank you so much at the Minor Injury department.
Visited Urgent care centre on July 2022
Herts & Essex Hospital has not yet replied.