Glenfield Hospital - Ratings and reviews
Reviews
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Review titled Great care and skill
Rated 5 stars out of 5
by Debbie Collins - Posted on 14 April 2024
Hi I was taken by ambulance to the CDU at Glenfield hospital (13/04/2024). I had a very fast heart rate and was feeling very physically and mentally weak. I was treated with skill, kindness and respect from start to finish. The nurses, the doctors and the consultant were absolutely fantastic. I can’t thank you all enough.
Visited Cardiology on April 2024
Glenfield Hospital has not yet replied.
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Review titled Outstanding department SDEC
Rated 5 stars out of 5
by Chloe perrin - Posted on 10 April 2024
I was sent to the Same Day Emergency care clinic by my doctor a day ago for various reasons. I was greeted at the desk with the happiest clerk you could ever imagine! She was brilliant from start to finish and just a joy to be greeted by even when feeling quite unwell. Every member of staff on this department were outstanding and they made me feel so relaxed and comfortable. The doctors and nurses on this department were all so polite and very gentle taking bloods, treatments etc. I cannot thank all of the staff enough for their hard work and getting me the treatment I needed. I hope this review doesn’t go unnoticed and they get praise for what they are doing there every day because they all deserve to hear what a great job they’re doing! Thank you all again!
Visited Don't know on April 2024
Glenfield Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Kim Shirley - Posted on 06 April 2024
From walking in to getting a gown , to seeing a doctor, having a mammogram, then ulta sound scan , every single member of staff where absolutely amazing. So friendly, explained everything that was going on . Thanks to you all ,amazing staff.
Visited Breast cancer services on April 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Time
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
we had been called in the hospital at 11:00 am in the morning, took blood test and said to wait for the result! now we are still waiting and the time is around 11pm been 12 hours already still did not get the blood test result! no Doctors have spoken to me aswell and we are still waiting!!!! Need to sort this things out, Wont recommend it!!
Visited Don't know on April 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
At the beginning of March I underwent major cardiac surgery which was skillfully and successfully performed. My aftercare was wonderful from all the staff: medical, nursing, auxiliary. Procedures were carried out competently and with kindness; I felt safe and relaxed because of their efficiency. As a result of the operation and subsequent care I have continued to recover well at home.
Visited Cardiothoracic surgery on March 2024
Glenfield Hospital has not yet replied.
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Review titled Tooo long for a blod test
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
We start our journey at 3pm in royale hospital then at 5 pm they sent us to glenfield hospital.the reason why i am writing this revie is because my mum had blood test at 8pm and after 4 of waiting we still did not speak with the doctor about result. I a shame for this hospital to have this kind of issue, tgey have amazing nurs and staff members but they need to work on time. Everyone want to finish and go home. The doctor told us 2/3 hours for the result but here we are at 1am and still waiting to speak with the doctor. After this experience i dont want to go to any emergency hospital, because I already know we need to wait al leat 11+hours. Hope they improve the tome spent in the hospital for patient otherwise they get more sick at staying at hospital then at home.
Visited Cardiology on March 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Contact by email
Rated 5 stars out of 5
by Julie - Posted on 13 April 2024
Whilst the NHS Leicester hospitals are doing their best to care and support patients with ailments and conditions I would like to raise an issue I find myself in. I lost my voice in 2019 and my world is finding things that are took for granted are now a problem. If I needed emergency help the only way this can happen is to phone, this is a big concern for me and I speak for others in the same situation I cannot use a phone. Now if someone is with me there is no problem but if I am on my own then it is a big problem because I can’t raise the alarm. I want to help and just suggest that there is an emergency email service where there are jobs to respond directly to emails. This could be extended to all the emergency services.
Visited Don't know on March 2024
Glenfield Hospital has not yet replied.
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Review titled 5stars
Rated 5 stars out of 5
by Mr Norton - Posted on 02 March 2024
My wife was on ward 32 for atavi.she has a speech problem and so was very worried, she need not have worried the staff from the bottom up we’re fantastic the care afterwards could not have been better if she had gone private well done ward 32
Visited Cardiothoracic surgery on March 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great Customer Care
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
My wife had heart surgery from the start was well looked after, the surgeon was great and information and staff were awsome
Visited Cardiothoracic surgery on February 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great service, speedy and efficient.
Rated 5 stars out of 5
by Sharon Denston - Posted on 31 January 2024
I had a follow up xray for my hip replacement. Efficient and friendly. Straight in and the very efficient radiographer xrayed both hips, when I said I would get a follow up appointment in 3 months for the other hip. Saves my time and makes the NHS more efficient.
Visited Imaging services on January 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals