Freeman Hospital - Ratings and reviews
Reviews
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Review titled Excellent care
by avocethe53 - Posted on 02 November 2023
I had a short stay on 10 overnight and all the staff were friendly and approachable, specifically the night staff deserve a special thank you - Hannah was my main nurse, a HCA and another nurse (sorry I didn’t catch your names). Everyone was so kind, patient and professional, despite being busy. The ward was also immaculately clean. An excellent example of what hospital care should be. Well done, 10.
Visited October 2023
Provided by Care opinion
Review titled Freeman Hospital
Replied on 06 November 2023
Thank you for taking the time to leave your feedback regarding your recent short stay on Ward 10 at the Freeman Hospital. We are pleased to hear that the staff treated you so well and that you were well looked after even though the ward was very busy.
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Review titled Visit to emergency ENT referral via GP
Rated 5 stars out of 5
by Melissa Jo Ramsden - Posted on 19 October 2023
Saw me within a few hours, very impressed. Quickly seen and tested and a quick way of going forward.
Visited Ear, Nose & Throat on October 2023
Review titled Freeman Hospital
Replied on 23 October 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the emergency ENT service at the Freeman Hospital. We are pleased to hear that you were seen quickly and a plan was made for going forward.
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Review titled Great Ward
Rated 5 stars out of 5
by MacMay - Posted on 27 October 2023
Stayed overnight on Ward 27. The staff were friendly, helpful, polite and professional. The food was good and plentiful. The staff always made sure you had a hot drink and biscuits. A big thank you to all the staff for a good stay.
Visited Cardiology on October 2023
Review titled Freeman Hospital
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your stay on Ward 27 at the Freeman Hospital. We are pleased to hear that you found the staff friendly and helpful and that the food and drinks were plentiful We hope that you are recovering well from your stay.
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Review titled State of the art Hospital
Rated 5 stars out of 5
by BARBARA ALEXANDER - Posted on 19 February 2024
I cannot thank all the staff who looked after me when admitted in September 2023 for their kindness and care nothing was too much trouble for them. I am still attending for treatment and still receiving great care.
Visited Gastrointestinal and Liver services on September 2023
Review titled Freeman Hospital
Replied on 07 March 2024
Thank you for taking time to leave your feedback regarding your care at Gastrointestinal and Liver Services at the Freeman. We are pleased that the staff kind and caring. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Doctors professional & superb Nursing Staff-ENT:Out-Patients
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
I cannot thank you enough for the superb care I received in the ENT Out-patient department at the Freeman. I do actually think the doctors there may have saved my life. From the moment I walked in I was confident in the staff. Exceptionally well greeted by the front desk. SHO and Registrar both took enormous care in looking at me and prescribed what I think was the most appropriate treatment. Given tea and a sandwich and a pot of orange juice. The nursing staff were so polite and immaculate. Well done everybody.
Visited Ear, Nose & Throat on August 2023
Review titled Freeman Hospital
Replied on 20 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the ENT outpatient department at the Freeman Hospital. We are pleased to hear that you received superb care and attention from all staff. We will forward your kind feedback to the directorate, who will share with the team involved in your care.
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Review titled Smokers at every entrance cigarettes inside doorways
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
Great nursing staff and Dr's, but sadly the grounds are a smokers paradise. I decided to walk around the hospital to get some freshair but struggled to find somewhere that did not have several people smoking outside at any entrance. There is no one enforcing the "smoke free" policy. I have seen people on three occasions smoking before they leave the hospital, cigarette butt's can be seen inside doorways. The whole situation is pointless without enforcement and fines, children have to walk past people smoking before going for treatment.
Visited Lung cancer services on August 2023
Review titled Freeman Hospital
Replied on 04 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience attending the Freeman Hospital. We are pleased that you found all of the staff great but we are sorry to hear your feedback related to smoking on site. As you will be aware the Trust does have a smoke and vape free policy which should be adhered to by all patients, staff and visitors. We do have regular communications to remind all visitors to the grounds about the policy and will continue to raise awareness of the smoke free rule. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Freeman day treatment centre
Rated 5 stars out of 5
by Susan pegg - Posted on 25 July 2023
From start to finish every single member of staff was amazing, made me feel so relaxed before and after my op, from booking in to leaving, couldnt do enough for you, i highly recommend day treatment centre so thankyou all
Visited Breast cancer services on July 2023
Review titled Freeman Hospital
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your care in the new Freeman Day Treatment Centre. We are pleased that you found the experience so positive. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Marvellous people.
Rated 5 stars out of 5
by steven jones - Posted on 01 June 2023
I’ve been in the ENT dept for the past few days on an emergency admission, during this time I’ve been more than impressed by the attitude, professionalism, and work ethics of the entire team. Nothing has been any trouble for them at any time of the day. A great job by great people, I’d like to say a big thank you to them all.
Visited Ear, Nose & Throat on June 2023
Review titled Freeman Hospital
Replied on 05 June 2023
Thank you for taking the time to leave your feedback on your experience at the ENT department at the Freeman Hospital. We are pleased that you were impressed by the professionalism and attitude of the staff and that nothing was a trouble for them at any time. We will forward to the directorate, who will share with the team involved in your care.
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Review titled Amazing Team.
Rated 5 stars out of 5
by Karen iveson - Posted on 30 May 2023
I can’t thank all the staff on ward 27 enough. They were kind, caring, very friendly and answered any questions to put your mind at rest. They were also very professional and fantastic at what they do. I really can’t praise all the staff enough. Thank you so much.
Visited Cardiothoracic surgery on May 2023
Review titled Freeman Hospital
Replied on 31 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Cardiothoracic Services, Freeman Hospital ward 27. We are pleased that you found the team to be professional and caring and were able to put your mind at rest. We will forward your feedback to the team who will share with the team involved in your care.
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Review titled Well looked after
Rated 5 stars out of 5
by Andrew R Helme - Posted on 16 September 2023
Went in on a Thursday for a lower lung removal due to cancer. Was operated on the next day and I was home by the following Tuesday. From medical, nursing, domestic and student all the staff were fantastic. Cheerful, professional, attentive and caring. It made the whole surreal experience of a hospital operation and stay a lot easier.
Visited Lung cancer services on May 2023
Review titled Freeman Hospital
Replied on 20 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience having surgery at the Freeman Hospital. We are pleased that you found all of the team to be professional, caring and attentive and we hope that you are recovering well from your surgery. We will forward your feedback to the directorate, who will share with the team involved in your care.