Fitzwilliam Hospital
Milton Way, Bretton, Peterborough, Cambridgeshire, PE3 9AQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hip replacement - in and out rather too quickly
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2022
Wonderful staff on the ward. My elderly parent was placed on enhanced recovery programme - unsure whether any assessment was involved in this decision as, in my opinion, my parent could have done with an extra few nights in hospital, rather than being discharged to an unassessed home 36 hours after the operation. Parent was doped up after the operation and little of the information from physio and medication team was retained. No assistance post discharge (save for telephone number). Post operation assessment and group physio 6 weeks later. The elderly should receive more attention than this. Rather like a production line. Also, this is a private hospital with an NHS list. The receptionists remind you that you are NHS; there's segregation of private and NHS patients which makes you feel as if you are a member of an underclass.
Visited Orthopaedics on December 2022
Review titled Fitzwilliam Hospital
Replied on 22 December 2022
We are sorry to hear of your parents experience , we have shared your comments with all of the team managers, and will learn from your feedback. We do wish your parent a good recovery and please do not hesitate to contact us should you need any further assistance.
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Review titled Disappointed
Rated 2 stars out of 5
by Mr Graham Frost - Posted on 27 November 2022
My room was ok but the bed looked old the ceiling had stain mark's from several leaks and the bed when you are on it it clonks and feels as if it drops. nobody made the bed I was very very unimpressed. The only good thing about the service was the food. It seemed as if the paying patients were the most important.
Visited General Surgery on November 2022
Review titled Fitzwilliam Hospital
Replied on 28 November 2022
We are sorry to hear your feedback following your recent stay, we have reviewed your comments as a management team, and thank you for raising them.
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Review titled If you need a hospital make sure it's the Fitzwilliam
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
From the moment I was through registration, the care received was excellent. For someone undergoing general anaesthesia and a surgical procedures for the first time, the consultant was very reassuring and radiated confidence and assurance about a procedure that he no doubt had conducted thousands of times. The surgeon and anaesthetist spent a good amount of time giving good detail about the procedure and what to expect etc as did a frequent stream of nursing staff who were focussed on providing the highest standard of care. Time passed quickly before I was accompanied to the theatre where the anaesthesia induction was carried out in a calm, serene, warm and reassuring way. Before I knew it I was awoken from my slumber on the warm white sand of a Carribean beach by the equally beautiful sight of a nurse silhouetted in the theatre lights! On return to my room I was fed and watered and made sure everything was working before being allowed home, even the anaesthetist called in to make sure all was well. At all times my wife was kept informed of progress and timing of everything so that she could also make plans around the schedule.
Visited Orthopaedics on November 2022
Review titled Fitzwilliam Hospital
Replied on 26 November 2022
Thank you for leaving your feedback following your your experience with us, we have shared your comments with the staff. We are pleased to hear everything went well, and we wish you all the best in your recovery.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Michael Johnson - Posted on 16 November 2022
Everything was excellent, i.e. being looked after by surgeon and all the staff, keeping to appointment time, cleanliness and being kept informed.
Visited Cataract Surgery on November 2022
Fitzwilliam Hospital has not yet replied.
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Review titled An exceptionally caring hospital
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
It was another visit for different treatment with a several years gap. Again I had first class attention and care from reception, nursing, initial surgeon's assessment and to the final surgical procedure and post operative care. I would not hesitate for one moment in returning should the need arise.
Visited General Surgery on November 2022
Fitzwilliam Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I was treated so very well. The care was so professional. Just about everything from the accommodation to the food, from the cleanliness to the staff. I felt that if I needed anything at all they would provide. The service afforded to me during my operation was second to none, the anaesthetist, theatre manager, the operation team, the recovery team, but above all the orthopaedic surgeon who went above and beyond.
Visited Orthopaedics on October 2022
Fitzwilliam Hospital has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anica Harrold - Posted on 18 October 2022
I was seen very quickly and within a couple of weeks had my cystoscopy. I was very nervous however the staff made me feel very comfortable. The procedure was not painful just a little uncomfortable
Visited Urology on October 2022
Fitzwilliam Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
I had to go into hospital to have my gallbladder removed and was lucky enough to be passed to this private hospital despite being a NHS patient. The pre-op consultancy was excellent, all appointments bang on time and everything explained fully. The service was second to none, all staff and medical personnel were very attentive, explained everything with regard to the procedure and what to expect after the operation. I felt no pain whatsoever, just a little discomfort, when i moved for a couple of days afterwards. The room was lovely and clean and was in a very pleasant environment. I would recommend this hospital to anyone.
Visited Gastrointestinal and Liver services on October 2022
Review titled Fitzwilliam Hospital
Replied on 10 January 2023
Thank you for leaving your lovely review, that you felt comfortable and recovered in a pleasant environment. We wish you all the best in your recovery.
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Review titled Great practice- warm and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
I had surgery recently and found the reception staff, ward staff and housekeeping all very efficient and friendly, which helps enormously if you're anxious, which most of us are before a procedure. Theatre staff and the Surgeon all very kind and professional. I felt totally relaxed and at ease and I had great care even though the staff were rushed off of their feet on the ward. I left feeling very very happy with the service given the staffing issues hospitals face these days. I was happy to wait for surgery and feel very grateful for the service we get here.
Visited Orthopaedics on October 2022
Fitzwilliam Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
I was looked after so well. It was my first op and everything was explained so well and i felt very looked after.
Visited Orthopaedics on September 2022
Fitzwilliam Hospital has not yet replied.
Information supplied by Ramsay Healthcare UK Operations Limited