Farnham Hospital & Centre For Health - Ratings and reviews
Reviews
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Review titled Security lapse
Rated 3 stars out of 5
by Monica O'Donoghue - Posted on 11 February 2024
Today I visited Farnham hospital. I enquired at reception what ward my friend was on. I was told that due to data protection I could not have this information. I then proceeded on my own to walk the hospital wards until I found my friend. I understand why you need to be careful about who you allow into your patients but to allow free access to anyone to wander the corridors without anyone questioning my presence is surely a major lapse in your security?
Visited Don't know on February 2024
Review titled Farnham Hospital & Centre For Health
Replied on 18 March 2024
Dear Monica, Thank you very much for taking the time to contact us about your recent experience at Farnham Hospital. I appreciate your concern and that you raised the issue. I personally am unable to provide a solution here and now but I will share your concern with appropriate and relevant teams who will review the situation and will implement any changes to processes. Thank you again for your comments. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Unhelpful
Rated 1 star out of 5
by Bryn Morgan - Posted on 26 October 2023
I have tried for nearly one hour to find a way of booking an appointment at Farnham Hospital for a blood test requested by my GP. It is quite impossible. Why can someone be tasked to make the process patient friendly; after spending an enormous sum of money on new systems, not much works
Visited Haematology on October 2023
Review titled Farnham Hospital & Centre For Health
Replied on 31 October 2023
Dear Bryn, Thank you for getting in touch. Please go to https://www.swiftqueue.co.uk/ and click on the green ‘Book an Appointment’ button in the top right of the screen. Please note you will *need* to have a blood test request form. I hope this resolves your issues and you are able to book an appointment. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great Team
Rated 5 stars out of 5
by Carol Cox - Posted on 27 August 2023
Was admitted to the hospital after suffering a stroke in June and was looked after by amazing medical staff day and night. The Physio team were all dedicated individuals who effortlessly assisted my progression daily. Their hard work and caring commitment meant my 50 day stay was filled with daily progress and confidence. Without their extreme effort and kindness and support my rehabilitation could have been a lot more complicated and unpleasant. I am grateful to the whole team for their graciousness and kindness.
Visited Physiotherapy on June 2023
Review titled Farnham Hospital & Centre For Health
Replied on 04 September 2023
Dear Carol, Thank you very much for taking the time to share your recent experience of care at Farnham hospital. It is lovely to hear that your experience was so good and that you were so well looked after. I will share your feedback with the teams who looked after you. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Communication
Rated 4 stars out of 5
by Bill C - Posted on 18 April 2023
Having visited Farnham hospital on a number of occasions with my elderly mother I can't fault the good service provided apart from the main switchboard contact number e.g. phoning during normal open hours, (as per website), both option 1&2 (patient whereabouts/operator) are never answered. Also, when phoning outside of normal open hours to ascertain which ward my mother had been transferred to from FPH the answer was "we don't normally know until a couple of days after admitted "! So in summary - good hospital but trying to find patient whereabouts is a challenge.
Visited Don't know on April 2023
Review titled Farnham Hospital & Centre For Health
Replied on 19 April 2023
Dear Bill, Thank you very much for sharing your experiences with Frimley Health. Please accept my apologies on behalf of the Trust for the problems you have encountered with the phone system and trying to find out where your mother is. Issues aside I am pleased to hear that the care and service your mother receives at Farnham is without fault. I will share your feedback with the appropriate internal teams for them to take into account and consider. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant Hospital & staff
Rated 5 stars out of 5
by alan monger - Posted on 05 April 2023
I had a follow up appointment with my orthopedic surgeon following successful back surgery and while I waited for my appointment ( I arrived early) I chatted to some of the brilliant nurses and admin staff who despite being busy still took the time to chat to an elderly (78 yr) man. Wonderful experience,thankyou so much.
Visited Orthopaedics on March 2023
Review titled Farnham Hospital & Centre For Health
Replied on 11 April 2023
Dear Alan, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted to hear you experience was so positive and will be happy to share your feedback with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Missed appointment time
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2023
Appointment time was 4pm didn’t get seen until 4:45pm. States in letter from NHS that missed appointments cost £150 but it’s ok to keep patients waiting and expect them to rearrange their evenings! Absolutely disgusting treatment!
Visited Orthopaedics on February 2023
Review titled Farnham Hospital & Centre For Health
Replied on 23 February 2023
Dear Anonymous, Thank you very much for sharing your recent experience of care at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the fact that you were seen later than your stated appointment time. I have spoken to the team involved yesterday to find out more about the situation and they assured me they did their best to ensure all patients were advised of the delays. Unfortunately occasionally clinics do over-run for any number of reasons including (but not limited to) one or more of the following: complexity of the case presented / the need for additional x-rays / a requirement to change dressing and so on. Services can also be temporarily disrupted for patients by staff shortages caused by, for example, unplanned additional duties etc. I appreciate it can be frustrating for the patient at the time but we do our very best to ensure delays are kept to a minimum, and when they do arise to keep patients informed. Apart from the slight delay in being seen I hope the care you received was as good as we strive to provide. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent treatment
Rated 5 stars out of 5
by Patricia Quintero - Posted on 15 January 2023
I had an appt at the diagnostic centre & was there 1.4 hours. I was seen by an extremely charming & efficient nurse & put through various tests ending in a visit to the doctor and more discussions. Apparently not allowed to mention the nurse but she was so kind, efficient & helpful it was an uplifting experience. Despite all the unpleasant comments I have read, I cannot complain. Parking was not easy but had no idea the public use it for other reasons. That could be resolved. Hospital was clean & the Diagnostic Centre spotless and looked like new.
Visited Mobility and falls services on January 2023
Farnham Hospital & Centre For Health has not yet replied.
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Review titled Poor customer service
Rated 3 stars out of 5
by Cliff L - Posted on 22 August 2022
I'm trying to find out about a patient friend of mine who had a stroke over a month or so ago. As he has only one surviving family member (a brother in Norfolk) he will have no other local family who will check on his current health and rehabilitation. All I need to find out is if he is doing ok? He is well known and liked in the local area (Farnborough) and he was our concierge/security person where I live, he also lives here as well (flats/estate). I've been trying to get through by phone now for the last few days and no one seems to want to answer the phone!. I also get "number unavailable" recording after I follow the instructions to press for option 1 or 2. I've tried both options. How can you have a phone customer service set up that doesn't work? Surely this is important for family and friends of patients who are in your hospital? Inexcusable.
Visited Don't know on August 2022
Review titled Farnham Hospital & Centre For Health
Replied on 30 August 2022
Dear Cliff, Thank you very much for taking the time to feedback about your recent experience with Farnham Hospital. Please accept my sincere apologies for the issues you have encountered in trying to get information about your friend. I am unable to comment on the specifics of your / your friend’s situation, however if you still need help please email fhft.patientexperience@nhs.net and the team will try to support you. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outpatients
Rated 5 stars out of 5
by Kelly - Posted on 04 August 2022
I had an appointment with the breast screening clinic at outpatients today. From the moment I walked into reception to the moment I left, all I saw was amazing staff doing a fabulous job. Everyone was so lovely and caring. We were all offered water whilst we were waiting, we were kept updated on when we would be seen. There was a receptionist who when dealing with a deaf person and an interpreter, spoke directly to the deaf person which I thought was amazing. The place worked like clockwork! I saw so many acts of kindness, thoughtfulness and care by staff. It was a lovely place to have gone to for something quite scary. Thank you
Visited Don't know on August 2022
Farnham Hospital & Centre For Health has not yet replied.