East Surrey Hospital - Ratings and reviews
Reviews
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Review titled Great midwife
Rated 4 stars out of 5
by Lisa - Posted on 11 April 2024
My midwife chloe was fantastic and absolutely great. She kept me calm and delievered my baby perfectly. Thank you
Visited Maternity services on April 2024
East Surrey Hospital has not yet replied.
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Review titled Caring and fast acting
Rated 5 stars out of 5
by Emily - Posted on 04 April 2024
Thank you!, I'm happy to be getting the right help from the hospital they have been quick acting and very caring they have be extremely helpful!, My self and my children have also been given a sandwich and fruit so that was nice and the children felt cared for and felt positive about being in the hospital.
Visited Maternity services on April 2024
East Surrey Hospital has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Rebecca Smith - Posted on 13 March 2024
I wanted to express my thanks to the ambulance crew that came out and helped my husband they were all so friendly and helpful during a difficult time. Also the nurses in A&e and the SAU were brilliant.
Visited Accident and emergency services on March 2024
East Surrey Hospital has not yet replied.
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Review titled Great friendly staff, Incredibly efficient.
Rated 5 stars out of 5
by Dan - Posted on 08 March 2024
I have Ulcerative colitis so I receive colonoscopies every few years, so I have somewhat of an idea of what to expect. This was my first time having one at East Surrey Hospital though. Usually when you have one, there's an hour or so of waiting before someone comes to get you, then you get the procedure, then recovery and the whole thing takes a few hours, I had always just assumed this was how long the whole thing took. Not at east Surrey hospital I went in at 10:45 and was out in time for a much needed lunch. The whole procedure took just under 90 mins from admission to being discharged. The staff were lovely and absolutely first rate. My gastroenterologist was very good (sadly the review system doesn't allow me to name him), as were the nurses (sadly I can't remember their names as I'd been shot full of fentanyl and Midazloam). I'd highly recommend ESH as a place to get a colonoscopy done.
Visited Diagnostic Endoscopy on March 2024
East Surrey Hospital has not yet replied.
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Review titled humanity
Rated 5 stars out of 5
by Barbara Pruszynska - Posted on 18 March 2024
I was in two departments, post operative and discharge wards. In both the staff were courteous yet not over familiar. although understaffed they worked extremely hard so that we as patients didn't feel any lack of care and attention. Information was shared, and what was discussed happened. Only two negative observations: firstly a tap was left running in the discharge ward for over two hours and secondly could delays in operating slots be shared with patients. The first item could save the trust a whole load of money if taps are left running in every ward and secondly my wait of 8 and a half hours would have been less stressful had I been told to go for a walk or sit outside for half an hour. Thank you for a hopefully good outcome.
Visited Don't know on March 2024
East Surrey Hospital has not yet replied.
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Review titled Very well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Just wanted to share what a wonderful experience I had at East Surrey Hospital this week. I went to A&E in considerable pain and was seen quickly, assessed and provided with painkillers. 7 hours later I was admitted onto Brockham Ward and taken almost straightaway to have an appendectomy. Every single member of staff was amazing. I had every process clearly explained and was able to ask lots of questions. I went home 36 hours after arriving and have been recovering really well at home. I can’t thank everyone enough and a special shout out to the nurse who sang Mamma Mia with me immediately after I came out of surgery.
Visited General Surgery on March 2024
East Surrey Hospital has not yet replied.
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Review titled Grateful Thanks
Rated 4 stars out of 5
by Lorraine H - Posted on 24 March 2024
Thank you to all the amazing staff in the A & E Department at ESH for your care and treatment of my husband today. He is awaiting surgery for a recently diagnosed abdominal aortic aneurysm and we were concerned that he felt unwell this morning. Within minutes of arriving in A & E he was triaged, then soon had ECG, blood tests, examination, CT scan of head and abdomen etc. We waited for results and all of this took about three and a half hours. Everyone was friendly and cheerful despite the fact that the Department was very busy. It’s just great to see the NHS working at its best and I think you’re all stars! Thank you so much again.
Visited Accident and emergency services on March 2024
East Surrey Hospital has not yet replied.
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Review titled Lack of sympathy and care
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
My father passed away on 1st February. Despite many phone calls to Bereavement office we are still one week on and we have no medical certificate so that we can register his death. Talking to Bereavement office the ED doctor had still not signed the document, a week later, disgusting. PALS informed me that the system for this had changed. To be honest I'm not interested in systems they should be robust enough. I just want to be able to have my dad at peace in a funeral home. No liaison with anyone it's been me that has been phoning in. To the Directors that sit in their ivory tower deal with the mess you call East Surrey Hospital
Visited Don't know on February 2024
East Surrey Hospital has not yet replied.
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Review titled Great experiance
Rated 5 stars out of 5
by Barry morton - Posted on 06 February 2024
Visited for colonoscopy bit nervous but the staff put me at ease very quick and professional.all very friendly well done to you all
Visited Colorectal cancer services on February 2024
East Surrey Hospital has not yet replied.
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Review titled Maternity aldrich-black unit
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
Yesterday I had gtt appointment. The nurse or midwife who has taken my blood was very very rude. She shout infront of all patients to me because day maternity unit send me back for 2nd blood test to her. While taking blood it was hurting but she just did very fast rudly without saying sorry or smile. Though she was rude I said thank you literally 3 times but she didn't bothered and make a very rude face. Everyone likes to be treated respectfully. 8:45 she took first blood and 2nd was taken 10.45
Visited Maternity services on January 2024
East Surrey Hospital has not yet replied.