Ealing Hospital
Uxbridge Road, Southall, Middlesex, UB1 3HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very very slow
Rated 2 stars out of 5
by Dauphine Scott - Posted on 21 September 2023
Had a consultation 11 days ago and still waiting for prescription to be sent to my GP. Continual voicemail and your are 32 in the queue. No call backs, nothing……
Visited Dermatology on September 2023
Review titled Ealing Hospital
Replied on 26 September 2023
Dear Sir/Madam, I am sorry that you are experiencing a delay and lack of communication. Unfortunately as this platform is anonymous we cannot gather much data from your feedback. Therefore if you would like, you can contact our PALS department on LNWH-tr.PALS@nhs.net and someone can look into this for you. I hope this all gets resolved soon Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great staff at the Urgent Treatment / A&E staff
Rated 5 stars out of 5
by NC Poon - Posted on 11 September 2023
The staff at the Urgent Treatment / A&E, from security personnel to the receptionists, the cleaners, and the medical professionals are kind, patient, and forbearing with every one. Two experiences stand out: 1. the medical doctor who attended to my injury treated me as a person -- with attentive listening -- and not simply as a 'case' that needs to be dealt with hurriedly. 2. The security staff treated someone who was rude with huge forbearing and gentleness. Never did they lose temper while dealing with a difficult situation.
Visited Accident and emergency services on September 2023
Review titled Ealing Hospital
Replied on 12 September 2023
Dear Sir/ Madam, Thank you for taking the time to leave such lovely feedback. I will ensure to share this feedback with the teams mentioned. I know how hard all those in A&E work so to receive these kind words I am sure will be must appreciated by all. I hope you are making a healthy recovery. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Good Personable experience
Rated 3 stars out of 5
by Hema St Claire - Posted on 15 September 2023
I was admitted to Brunel ward level 3 for day surgery, the staff were extremely friendly and helpful, I felt at ease with both the anaesthetist and surgeon who came to speak with me along with ward staff. My ward staff lady was amazing and had excellent bedside manner making me feel comfortable and at ease during my stay. my only complaint is that I was discharged and not seen by a doctor to explain to me how my procedure went and what possible next steps may be, as I learnt after reading my discharge note that they found more than the Gyni had said I was suffering from.
Visited General Surgery on September 2023
Review titled Ealing Hospital
Replied on 18 September 2023
Dear Sir/Madam, Thank you for leaving the feedback in regards to your stay on Brunel Ward. I was very pleased to read that you felt looked after at what can be a scary and daunting time. It was nice to read that you felt at ease by the staff on the ward. I note that you talk about not being fully informed at discharge. If you would like this looked into further then you can contact our PALS team on LNWH-tr.PALS@nhs.net and they will be able to assist you. In the meantime I have made sure to share your feedback with the service involved, who I am sure will be happy to read your kind words. I hope that you are feeling better now Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great A&E Staff
Rated 5 stars out of 5
by Dan - Posted on 12 August 2023
I had to attend A&E at Ealing hospital for a friend who hurt her ankle last night. The place was packed but the staff could not have been more friendly. We were in and out, including an xray and crutches, in under 2 hours. The reception staff were quick and friendly. The nursing staff were very helpful, even trying to find a wheelchair. Thankyou for all your help, you all do such a great and difficult job.
Visited Accident and emergency services on August 2023
Review titled Ealing Hospital
Replied on 14 August 2023
Dear Sir/Madam, Thank you for sharing your kind words about the Ealing Hospital A&E service. Of course it is a shame to read that you had a reason to be seen but I am heartened to read that you had a positive experience and that our staff treated you well. I will share your comments with the service who I am sure will take these kind words greatly. I hope you are feeling much better now Best Wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Rapid effective care - the NHS lives!
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
My husband had a serious breathing crisis this morning. The ambulance arrived within about 5 mins, with fantastic staff who were calm, reassuring, caring and practical. He was immediately taken to Ealing Hospital where he was seen by a doctor within a few minutes. Blood was taken for tests straight away and he was taken for x-ray within about 20 mins. After x-ray, he was returned to A&E to see the consultant who discussed his condition and prescribed antibiotics. We went home with the consultant already emailing my husband's specialist to let him know what had happened. At a time when we hear almost nothing but criticism of the NHS, we felt we had received truly first-class care and attention. It is wonderful to see terrific clinical care in action and to know this is going on despite all the difficulties - and despite it being the first day of another junior doctors' strike! Thank you to everyone in A&E, and thank you Ealing Hospital!
Visited Accident and emergency services on August 2023
Review titled Ealing Hospital
Replied on 14 August 2023
Dear Sir/Madam, Thank you for your feedback in regards to Ealing A&E. I am sorry that your husband was not feeling well and therefore needed to come in. I was pleased to read that from the ambulance journey to discharge that the staff displayed care and compassion at what can be a fearful time. Continued communication seemed to really make the difference here and I will make sure to share your feedback with the team. I hope that your husband is recovering well at home now. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled super service
Rated 4 stars out of 5
by ralph crane - Posted on 25 July 2023
i attended for a gp x-ray , the service received was first class , quick , polite , efficient thank you
Visited Diagnostic Pathology on July 2023
Review titled Ealing Hospital
Replied on 27 July 2023
Dear Sir/Madam, Thank you for your feedback left following accessing our radiology department at Ealing Hospital. I am very glad that you had a positive experience whist under their care. I will share this with the team so that they are aware of their great work Many thanks again, Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I recently had day surgery here at Brunel north 3. The nurses were lovely! Ward was clean, I spent all day there and was comfortable. The Nurses who looked after me, they did everything to make sure that I was comfortable. The theatre team were amazing as well they calmed me down. My surgeon who I met previously came to see me and Welcomed me to the theatre. The anxiety that I had leading up to this day was a lot but I had no need to be so worried. I’m so grateful for our NHS!
Visited General Surgery on July 2023
Review titled Ealing Hospital
Replied on 13 July 2023
Dear Sir/Madam, Thank you for providing us with your feedback following your recent visit to the level 3 Brunel ward at Ealing Hospital. I was pleased to note that you had an overall positive experience and that the care all members of staff provided you made you feel at ease and comfortable. I will make sure to share this feedback directly with the staff on the ward as I’m sure they will be happy to do so. I hope that you are making a good recovery and wish you all the best. Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great Practice
Rated 5 stars out of 5
by Vincent Michael O'Sullivan - Posted on 12 June 2023
I was attended to and received successful treatment within two hours of arrival at A & E Ealing Hospital. The staff I met were all polite.
Visited Accident and emergency services on June 2023
Review titled Ealing Hospital
Replied on 13 June 2023
Dear Sir/Madam, Thank you for taking the time to leave a review following your recent visit to A&E at Ealing. I'm happy to hear your treatment was successful and you had positive interacts with the staff. I will pass on your feedback to the ward, who I'm sure will be very grateful. I hope you are all recovered now. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Greatly appreciated.
Rated 5 stars out of 5
by Mary Conlin - Posted on 23 May 2023
We had a telephone consultation today for my husband. It was the first time we had spoken with Dr who phoned. Dr had read relevant notes and was supportive and encouraging . Dr had excellent interpersonal skills and was interested in patient’s general well being. Thank you.
Visited Neurology on May 2023
Review titled Ealing Hospital
Replied on 25 May 2023
Dear Sir/Madam, Thank you for your feedback, I am very happy to read that your husbands hospital telephone appointment was conducted in a positive manner. As you have not mentioned a specific service we cannot directly pass on your kind words but they do not go unnoticed. If you should wish to speak to us in more detail about this experience then you can contact our Patient Experience Team on: LNWH-TR.Patientexperience@nhs.net. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great patent skills
Rated 5 stars out of 5
by Gavin Grewal - Posted on 25 May 2023
Doctors and nurses were so lovely on the Huxley ward in 7 north and really understanding and helpful, they all did a very good job apart from one lady who was a bit rude to me a couple of times I was in hospital for a while as I had a broken leg and a broken
Visited Orthopaedics on May 2023
Review titled Ealing Hospital
Replied on 31 May 2023
Dear Sir/Madam, Thank you for your feedback following your recent stay at Ealing Hospital 7 North ward. You note how the doctors and nurses treated you positively and they will be grateful to read your kind words when I share them with the team. I am sorry that one member of staff spoke to you in a rude manner. If you did want this looked into please do contact our PALS department on LWNH-tr.PALS@nhs.net or call on 020 8869 5118 with your patient details. I hope you are recovering well, Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust