Doncaster Royal Infirmary - Ratings and reviews
Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I had a CT scan this morning with contrasts.The person doing this couldn’t have been kinder, I was very nervous especially of having the needle put in as I have very poor veins. I hardly felt a thing she was very gentle and reassuring.
Visited Don't know on April 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Amazing A&E
Rated 5 stars out of 5
by Mrs James - Posted on 23 March 2024
Every bed was full and staff were constantly back and forth. I genuinely expected a longer wait but the staff were amazing. If one person couldn’t answer a question or worry, it was less than 5 minutes before someone else did. I had to go to 2 separate imaging departments and was taken promptly by very kind and reassuring staff. I also had to wait for a consultant from a separate department and they arrived very quickly despite being based elsewhere in the hospital. I was well informed and was very well cared for. It was clear that all staff showed care and compassion to all those around me. It is hard being in a hospital bay but simply hearing the staff and how kind and caring they were made the experience much better than I thought when the ambulance was initially called
Visited Accident and emergency services on March 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Thanks to all
Rated 5 stars out of 5
by Denise Shanks - Posted on 26 April 2024
Hi at modular ward, I want to tell you how much kindness I received on your ward while having my hip replacement. Due to my family bereavement, death of my son I was in a very fragile state and made no secret that I was heartbroken. Everyone who looked after me was tender in my care and made my stay easier. All the people, staff, porters, tea ladies who made my decaf tea without complaint. Physio was gentle when I struggled and was tearful and said I don’t think I will ever be able to get out of my bed or walk again. They reassured me I would, and I did! Even going up 26 stairs up and down. My pain situation was very complicated with staff, as I am not able to take usual pain killers. However my GP helped me get over this and I am now back on my normal medication and usual pain doses, with no harm to me. Thank you all again, as a Christian I have prayed and given thanks to all of you individually. To the staff, who was there when I was admitted and did my catheter, who explained things to me fully, who looked after me and administered painkillers ,always helped me when I was in pain quickly, made my tea multiple times and never complained and taught me how to strip wash and helped me wash. My surgeon who did a fantastic job once again with my hip. The porter who took me to xray and came back for me The wonderful anaesthetist who treat me with such kindness and compassion despite his own grief of losing multiple family members in Gaza. I am sorry I cannot remember all your names. Thank you all very much
Visited Orthopaedics on March 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Matt - Posted on 02 April 2024
Had angioplasty recently was good experince nurse doctors porters etc brilliant cudnt do enuf for me thankyou
Visited Vascular surgery on March 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled very caring service
Rated 5 stars out of 5
by kev - Posted on 07 February 2024
i attended the endoscopy dept & the service i received was so caring & professional.from being booked in to leaving I was looked after to an exceptionally high standard.
Visited Gastrointestinal and Liver services on February 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Ambulance service & Accident Dept first class
Rated 5 stars out of 5
by Mrs Thelma Dixon - Posted on 17 February 2024
I had SVT and brought in by emergency ambulance to accident and emergency Dept.....the ambulance crew were marvellous, so reassuring, helpful and kind. All in emergency room from nurses and doctors so helpful, couldn’t wish for better treatment, reassured me as I had to have my heart beat regulated. Everything I experienced was a good positive response. I will always be thankful for their knowledge, expertise,prompt action. Bless you all 🙏🏼
Visited Accident and emergency services on February 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Jemma - Posted on 05 March 2024
On the 18th of February after 4 days of antibiotics for a suspected chest infection I was advised to go to A and E, as my condition had worsened. The team in A and E were absolutely amazing with me. The doctor acted quickly and efficiently, diagnosing and starting my treatment for pneumonia. The other healthcare professionals laughed with me, reassured me, held my hand through such a traumatic experience. I couldn’t thank them enough for their care.
Visited Accident and emergency services on February 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Shocking facilities
Rated 1 star out of 5
by Nickkie Robinson - Posted on 04 February 2024
My review is aimed at the management and cleaning services within DRI and not towards the wonderful staff I encounter on my visit yesterday. I have and am receiving quality care. On walking into DRI via the west entrance yesterday I horrified of the general lack of cleanliness and care of the building. I was directed to A&E to use bathroom facilities the area was dirty, the waiting room has undergone changes in recent years while I have been away and it would appear to the detriment of the department. Full as it was a Saturday. The smell hit as I walked around the corner. It was overly warm and felt a severe lack of ventilation. I found the toilet facilities inadequate, filthy, unkempt to the point where I didn’t use them. Urine, excrement and other in there. I know that some is down to the users but cleaning services were nowhere to be seen. The smell in there was overwhelming I rushed myself and my granddaughter out as quickly As I could. Overall, overcrowded and unsanitary what I would constitute as an unsanitary breading ground for germs and infection. I’ve never experienced anything like it in one of our NHS facilities. Terrible planning. I remember when the department was first opened and also it’s refit. The department was bright and aired I was always comfortable and happy to take my children or family members to accident and emergency. The physical restructuring has taken what was a modern and clinical area and, well, words fail me. I would however be questioning the decision makers. I feel incredibly sad for the staff. Every one I encountered yesterday were professional, efficient and working in unpleasant surroundings not to mention the impact on their own heath.
Visited Don't know on February 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled exceptional practice
Rated 5 stars out of 5
by Leslie William Steventon - Posted on 29 January 2024
The doctor asked a lot of questions and examination before going through his recommendation. This was done in an easy to understand, not rushed and in a very calm manner. I cannot rate this experience highly enough.
Visited Ear, Nose & Throat on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Bleeding
Rated 3 stars out of 5
by Hanna - Posted on 15 February 2024
I had been waiting to see my gynecologist for about 9 months. I had complaints of non-menstrual bleeding. The doctor prescribed me hormonal pills and the next appointment in three months. Although actually it will be in 4. Taking the medication only increased the bleeding. In total in May will be a year as I have bleeding but I do not see the result of treatment. I also had an ultrasound, which I did. And hopefully the doctor will send the results as she promised. I also think that with my problem I should do a test for cancer. Because regular bleeding can be one of the symptoms. In general I don't like that a person with such a serious problem can't get timely help. And I also tried to ask for a visit to the doctor earlier but my visit was canceled, which only confirms that I live in waiting again.
Visited Gynaecology on January 2024
Doncaster Royal Infirmary has not yet replied.