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Didcot Community Hospital - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Podiatry 'can't help' message

    Rated 1 star out of 5

    by Anonymous - Posted on 24 May 2023

    Ringing podiatry, no one to answer. Message prior to answer machine, says 'please be aware our staff might not be able to help you'. Unconceivable for a public service organisation to say this to patients. Very disempowering to staff as well. Even if just to inform, signpost, or even just reassure, staff are able to help.

    Visited Podiatry on May 2023

    Report as unsuitable

    Review titled Didcot Community Hospital

    Replied on 26 May 2023

    Thank you for taking the time to leave feedback relating to your experience of trying to call the Podiatry Department, I am very sorry to read of your experience and trouble. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Lisa Brandon PALS Officer

    Report as unsuitable

  2. Review titled Very good service provided

    Rated 4 stars out of 5

    by Gerry Quinn - Posted on 19 May 2022

    I value and recommend this service almost unreservedly. I use the service often, but not as frequently as I would like, as I don't regularly receive notification of what should be my routine appointments. Having said that, any telephone requests I make are answered politely and professionally and a suitable appointment made soon afterwards. From then on, the treatment is very good indeed. I am seldom kept waiting.The treatment area is clean and suitably prepared for each patient. All podiatrist I have encountered here, have been knowledgeable and skilful in their field, with many helpful suggestions for on-going footcare. They undertake procedures diligently and professionally in a very efficient and personable manner treating the patient as an individual and engaging in conversation regarding general health issues, as appropriate. The young man on my most recent visit was super-efficient and comprehensive in his approach. Knowing that I had another meeting within about half an hour, I was amazed that he was able to carry out routine maintenance punctiliously and thoroughly address particular issues I had within a very short amount of time, enabling me to get to my next meeting comfortably! Well done!!

    Visited Podiatry on May 2022

    Report as unsuitable

    Review titled Didcot Community Hospital

    Replied on 28 May 2022

    Dear Mr Quinn, Thank you so much for taking the time to leave feedback around the care and treatment you received from Didcot Community Hospital, it is really lovely to read our client's positive experiences. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. Many thanks, Laura Lewis-Robinson PALS Service Lead

    Report as unsuitable