Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Leanne Reynolds - Posted on 28 October 2023
I had a gastroscopy in the endoscopy unit yeasterday. I cannot praise the staff enough they were all so kind and supportive. Being a little nervous, they completely put my mind at ease and looked after me brilliantly. The anesthesiologist's even checked on me afterwards. Amazing!
Visited Gastrointestinal and Liver services on October 2023
Review titled Conquest Hospital
Replied on 13 November 2023
Dear Leanne, We are pleased to hear that staff were kind and supportive when you recently attended for a gastroscopy at Conquest Hospital, as this is in keeping with our Trust values. We recognise this procedure can be stressful and are pleased that staff were able to reassure you and put you at ease. Please be assured that your comments will be shared with the team.
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 September 2023
I have had very good experiences in the past but recently saw a Very rude paediatric nurse who dismissed my explanation of why we were there before I had finished, , wouldn’t look at me when we spoke and ignored my child when they spoke to him and appeared like they didn’t want to be there. Dirty equipment from the previous patient was left on the bench where they told my child to sit NHS direct sent notes direct to the hospital before my visit whilst I was on the phone but they said they didn’t have them
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 23 October 2023
We were disappointed to receive your feedback following your recent attendance to our Emergency Department in terms of staff attitude, which is not in keeping with our core values of treating patients and/or their relatives with respect and compassion. We are also sorry to learn that the environment was not to the expected standard. Your comments have been relayed to the Head of Nursing for Emergency Care, who in turn will ask the Paediatric Matron to highlight your experience to the team. However, should you wish to discuss your experience further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Hard working staff
Rated 4 stars out of 5
by Liz Child - Posted on 25 September 2023
Overall a positive experience, but waiting 5 and half hours to see the doctors is a long night. I was very disappointed to see the lights being switched off in the children’s a & e. There were many mentally and physically sick adults waiting to be seen. Children should be kept separate. I saw a few frightened little faces. As there is a separate room, why close it in the evening
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 20 October 2023
Dear Liz, Thank you taking the time to leave feedback following your recent attendance to our Emergency Department (ED). We are sorry however that there was a longer waiting time then we would like for you to be reviewed by a doctor. In terms of your observations about the lights being switched off in the paediatric area of the ED, our Head of Nursing for Emergency Care has explained that out of hours the room is often closed once the paediatric nurse cover has finished to ensure that patients not deemed suitable for that area enter this waiting to be seen. However the room can be opened at any time by reception staff if there are patients appropriate to use this waiting area on a 24/7 basis. We are am sorry this did not occur on this occasion. As a side note, we are also reviewing the paediatric nurse cover in the ED and hope to move to a 24 hours rota some time in the new year.
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Review titled No patient care
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2023
Check in iPad difficult to use if you are in pain or impaired. Reception don’t help and make you feel stupid. The staff behind reception are rude and unhelpful even when asked for assistance. Patients have to help other patients in need ie Having to get a wheelchair for an elderly lady who was fainting. Staff didn’t offer any help. I was told as well as others that calling 111 prior to attending AE was pointless by the receptionist. Reception staff seem to loiter and chat on their phones instead of doing any work. The triage nurses are abrupt and make you feel like a nuisance. On a positive note the Gp doctor was very helpful and had good bedside manners.
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 20 October 2023
Thank you for taking the time to provide feedback and observations following your recent attendance to the Emergency Department. The Trust strives to provide a high standard of care to all our patients, and we are disappointed this has not been your experience. We were also saddened to receive your feedback around staff attitude, particularly our reception and triage staff, and that you were not assisted with the iPad at check in when you were having difficulty. Your comments have been shared with the Assistant Director of Nursing for Urgent Care, however, should you wish to discuss your experience further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Professionalism and kindness at its best
Rated 5 stars out of 5
by Andrea Hanagarth - Posted on 05 October 2023
My stress levels went through the roof when I first came to the Urgent Treatment Centre as I found the self check in procedure onerous and stressful, despite being a regular and competent computer user. It added considerably to my agitation about having to seek urgent medical advice and not feeling well. However, the attention and care I received by all the staff I came into contact with over the next few hours more than compensated for that initial negative experience. I was treated with courtesy, kindness and total professionalism. Each member of staff was so friendly and reassuring, speedy without rushing. I hadn’t remembered that it was a strike day - the department was completely unaffected and ran smoothly and efficiently. Thank you to each and every one!
Visited Urgent Treatment Centre on September 2023
Review titled Conquest Hospital
Replied on 13 November 2023
Dear Andrea, We are sorry that you found the self-check in procedure stressful and appreciate this would have exacerbated your agitation especially as you were feeling unwell. Staff would usually be available to help if patients are having difficulties with the self-check in service and we apologise that assistance was not offered to you. We were however reassured to learn that your subsequent treatment pathway was efficient and that you were treated with kindness and professionalism. Please be assured that your feedback will be shared with the Urgent Treatment Centre.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Felt very unwell hence the visit. The time to triage seems to take a while however once seen, all staff were excellent and very efficient. Lots of explanations and treatment and quick further investigations. Home now. Thank you all.
Visited Accident and emergency services on August 2023
Review titled Conquest Hospital
Replied on 14 September 2023
Thank you for taking the time to contact us regarding your experience when you attended the Emergency Department at Conquest Hospital. We were pleased that you received excellent and efficient care and that staff communicated fully with you throughout. We will ensure your kind words are conveyed to the team in the Emergency Department.
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I was sent by my GP for further tests, only waited 2 minutes in the waiting room before being moved to a treatment area where I was well looked after over 7 hours while they did various tests. The doctors and nurses are very caring and attentive and made what was a slightly traumatic experience feel much better.
Visited Urgent Treatment Centre on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Thank you for lovely feedback following your attendance to the Urgent Treatment Centre at Conquest Hospital. It is reassuring to learn that you were provided with the standard of care that the Trust aspires to provide. We will share your positive experience with staff.
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Review titled Conquest is epic!!!
Rated 5 stars out of 5
by VaselineLuvr - Posted on 04 July 2023
To say Conquest Hospital in Hastings is the best hospital on earth is an understatement. Never have I been cared for in such a way, they really make you feel like you’re the only patient there! And don’t get me started on how quickly I was seen to, I’m still in disbelief! I’ve written a poem about the experience as I was so moved (but I won’t post it here — I’m a bit shy and insecure about my work). Keep up the great work Conquest! You rock!
Visited Accident and emergency services on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Thank you for taking the time to share your positive experience regarding your attendance to the Emergency Department at Conquest Hospital and for writing a poem. The Trust strives to provide a high standard of care to all patients and so we were delighted to receive your feedback. Please be assured that your kind comments will be shared with the team.
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Review titled Excellent
Rated 5 stars out of 5
by Elsie finch - Posted on 26 July 2023
Doctors,nurses,bed pushers,security etc etc all very friendly polite efficient and informative. Most impresssed
Visited Accident and emergency services on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Dear Elsie, Thank you for taking the time to leave your kind feedback. We pleased that you had such a positive experience during your attendance to the Emergency Department at Conquest Hospital. Please be assured that your comments will be shared with staff.
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Review titled Amazing Care!
Rated 5 stars out of 5
by Michelle - Posted on 21 June 2023
Brought my 6 year old son in after a traumatic fall where he broke both arms falling from a climbing frame. I just wanted to thank every single health care professional involved in my sons care, the HCAs, paediatric nurses, nurses, resus, consultants, orthopaedic consultants, anaesthetists, pastoral care and anyone who I may have forgotten I do apologise but thank you all so much. I am from out of area but was made to feel at ease and I was fully aware at all times, as was my son, to what was happening. Considering the amount of pain he was in the health care professionals managed to keep my son smiling and at ease the time he was in hospital. A terrifying experience for my son and as a mum to witness, I cannot Thankyou all enough you were all truly amazing! Thankyou
Visited Don't know on June 2023
Review titled Conquest Hospital
Replied on 19 July 2023
Dear Michelle, Thank you for your lovely feedback following your son's recent hospital admission due to his traumatic accident. We recognise how worrying a hospital attendance can be for children and their parents and are delighted that staff provided your son with the standard of care we aspire to provide and that they fully communicated with you both in terms of his treatment plan. Please be assured that your positive experience will be shared with the relevant teams and we do hope your son is making a good recovery following his injuries.
Information supplied by East Sussex Healthcare NHS Trust