Conquest Hospital - Ratings and reviews
Reviews
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Review titled Excellent care and empathy
Rated 5 stars out of 5
by Tina - Posted on 18 April 2024
Attended as a day case for a removal of a lump. Greeted with a smile from the Admin staff member, shown to a 6 bay ward and a lovely newly qualified nurse, looked after me exceptionally well. Registrar arrived to update me on the procedure which was completed within the next couple of hours from arriving. In recovery, the care and comfort I was given was superb. I cannot fault the Conquest Hospital in the effort and care they give. So much so, I had to ensure they had a gift of chocolates on my departure. Thank you to you all for looking after me, you should all be so proud of the work you do with such grace and genuine care for the patient.
Visited Don't know on April 2024
Conquest Hospital has not yet replied.
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Review titled Fantastic attentive staff
Rated 5 stars out of 5
by Sophie - Posted on 11 April 2024
Really pleased with how fantastic the staff were at the conquest after I had to bring my 6 year old son in after he fell off a climbing frame. The staff were very quick to get him looked at and explained everything they was doing to myself and my son to keep him calm and at ease. The staff were fantastic and such high spirits. We couldn’t thank everyone enough. Well done for all your hard work. We appreciate everything you guys do. Thank you.
Visited Accident and emergency services on April 2024
Review titled Conquest Hospital
Replied on 26 April 2024
Dear Sophie, Thank you for taking the time to provide such lovely feedback following your son's attendance to the Emergency Department at Conquest Hospital. We recognise how worrying it is for a parent when their child is injured and were pleased to learn that your son was seen and treated promptly, and that staff were reassuring and put him at ease. We do hope he has made a full recovery and will ensure your kind words are shared with the Emergency Department Team.
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Review titled Good review
Rated 5 stars out of 5
by Shirley Armstrong - Posted on 19 April 2024
Outstanding the people working on that ward were very helpful understanding polite and very kind they went above and beyond I can't thank them enough. It made my short stay a pleasure. I would like to say thank you very much.
Visited Don't know on April 2024
Review titled Conquest Hospital
Replied on 26 April 2024
Dear Shirley, It was lovely to receive such positive feedback following your recent inpatient stay and that staff demonstrated our core Trust values of treating you with kindness. We wish you all the best and hope you are keeping well.
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Review titled such kindness
Rated 5 stars out of 5
by Mary - Posted on 22 March 2024
I was having a CT scan with an injection beforehand. After the scan I became unwell and the lovely staff were so kind, so reassuring. They held me and helped me onto a bed until I felt better. Their kindness restored my faith in people and really helped me to feel better. Thank you lovely radiologists and nurses#.
Visited Interventional Radiology on March 2024
Review titled Conquest Hospital
Replied on 28 March 2024
Dear Mary, We were sorry to learn that you became unwell following your CT scan and realise how worrying this will have been for you. It was however reassuring to hear that when this happened staff were attentive to your needs and treated you with kindness and ensured you felt better. Please accept our best wishes; your heartfelt words will be shared with the team in Radiology.
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Review titled Amazing staff and excellent care
Rated 5 stars out of 5
by Lorraine - Posted on 03 March 2024
Mr dad had an ambulance take him to the conquest hospital this morning with extreme pain in his stomach from the ambulance staff right through to all the people that cared for him in the hospital nurses and doctors were absolutely amazing and he was treated quickly and with great care and had the necessary scans which he was then diagnosed with gallstones and admitted to a ward
Visited Accident and emergency services on March 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Lorraine, Thank you for your heartfelt feedback following your father's recent emergency admission to Conquest Hospital. We were pleased to learn that his care pathway went smoothly and that he was well cared for and his condition was diagnosed swiftly. Please accept our best wishes and we do hope your father is recovering following his admission. Your kind words will be shared with the relevant staff.
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Review titled End of life care
Rated 5 stars out of 5
by Paula - Posted on 19 March 2024
My mum was admitted to SAU in February. The nurses & Drs were wonderful and caring. I had travelled over from Spain and didn’t know what to expect but my mum was treated with respect and dignity at the end of her life. They not only cared for my mother, but my well being too.
Visited Emergency Abdominal Surgery on February 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Paula, Thank you for taking the time to provide such lovely feedback regarding your mother's care during her recent admission to our Surgical Assessment Unit. We recognise this would have undoubtably been a difficult time for you both and were pleased to learn that your mother was treated with dignity at the end of her life and that your wellbeing was also considered, as this demonstrates our core values of treating patients and their relatives with respect and compassion.
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Review titled Very efficient speed and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Holidaying in the area, we needed urgent treatment for a leg injury. We were seen, had tests done and were given appropriate advice and a prescription - with advice as to where the nearest open out of hours pharmacy was - by busy but friendly and efficient members of staff. The whole process only took 55 minutes. Thank you to all the team.
Visited Accident and emergency services on February 2024
Review titled Conquest Hospital
Replied on 11 March 2024
It was lovely to read your feedback and we are pleased to learn that your leg injury was treated promptly when you attended our Emergency Department at Conquest Hospital. We hope you have made a full recovery and will ensure that your words of appreciation are shared with the appropriate staff.
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Review titled Audiology experience
Rated 5 stars out of 5
by Jan Weightman - Posted on 23 February 2024
A very positive experience in the audiology department today. The gentleman ( Sadly I understand I can’t name him) I saw was so helpful and explained everything so clearly. I can’t thank him enough. You cannot imagine the difference he has made to my life by sorting out my hearing aids. Deafness is debilitating but I left feeling happy and empowered. Thank you so much.
Visited Ear, Nose & Throat on February 2024
Review titled Conquest Hospital
Replied on 11 March 2024
Dear Jan, It was pleasing to read your comments about what a difference your appointment in the Audiology Clinic has made to you in your everyday life. Your heartfelt feedback regarding your positive experience has been shared with the Audiology Team.
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Review titled Committed and caring professionals
Rated 5 stars out of 5
by Geoffrey Brand - Posted on 18 January 2024
I visited Conquest following a minor accident, I found it an outstanding facility staffed by very highly competent doctors, nurses and specialist technicians. At all times I was treated as a human being who required care, I was impressed that despite huge pressures time was taken for appropriate questioning and examination. There were long waits but that is not the fault of the staff - there should be many of them.
Visited Accident and emergency services on January 2024
Review titled Conquest Hospital
Replied on 30 January 2024
Dear Geoffrey, Thank you for taking the time to share such lovely feedback following your attendance to our Emergency Department at Conquest Hospital. We pride ourselves on providing compassionate care and are pleased that this was evident from all the staff you came into contact with and provided you with reassurance over the care being given. Please be assured that your positive comments will be shared with the team, and we hope you are keeping well and making progress following your accident.
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Review titled Miserable routine pregnancy scan
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Couldn’t have been left less impressed by my rushed and disappointing appointment. I usually go to a different hospital but due to limited appointment availability I unfortunately found myself here. Honestly felt like I was a bother on the sonographers time. My appointment wasn’t until 3:40pm, I was seen slightly early and probably no more than 5-7 minutes later I was done and out ahead of my set appointment time at 3:35pm with a failed scan as they couldn’t get the right fetal position. Perhaps if they spent a bit more time with me jumping or wiggling then we may have got the baby in the right place - especially since we hadn’t even started my official appointment time yet so would have had plenty of time for this. They also never offered an internal exam which my usual hospital has done, that also would have provided a better view. A shame it seemed the sonograher just couldn’t be bothered. At my usual hospital my appointments started late both times which although is a slight inconvenience, I was never rushed and had a thorough scan myself, and I would much rather wait an extra 10 minutes and feel confident and trust the sonographer has been thorough rather than be in and out early but left with a rubbish result. I also am now not able to do the screening tests I wanted, again had the sonographer just spent a little longer maybe we could have managed it. But she clearly didn’t care. The heartbeat was also played for the first time, for all of 4 seconds as a background noise before she hurried onto the next thing which is also massively disappointing as I had been looking forward to that. I get that this is a medical procedure and a certain amount of tick boxing is required and you only have so much time with a patient, but my gosh, is a smile and a small degree of nicety really that much of an impossibility? Bed side manner is also part of the important role played. I have had such lovely experiences at my usual hospital with two different sonographers who made me feel comfortable, at ease and took the time to explain what we could see on the screen and honestly just treated me with care. Which is what I expect from a caring profession. So disappointing and I hope I never have to go for any future scans here.. I’m worried that it will be my birthing hospital as that will be an incredibly anxious time and I dread how it will be if the team treat patients in any way similar to my experience.. I am honestly quite anxious and worried now, more so than before. It can also feel very hard to speak up or question the staff as there is a significant power dynamic between patient and medical professional, so I was left feeling so crushed afterwards and regretted not asking for a bit more time or to try internal but I didn’t feel comfortable to.
Visited Obstetrics on November 2023
Review titled Conquest Hospital
Replied on 11 December 2023
We are truly sorry to read of your experience regarding your ultrasound scan. All patients should feel well cared for during their appointments, confident in the care they are receiving and that staff are responsive to their needs and we apologise that this was not your experience. Your feedback has been shared with the relevant departments for their information and reflection however if you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net