Clifton Park Hospital - Ratings and reviews
Reviews
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I was very well looked after by the Team who were looking after my hip replacement surgery and the nursing care including the physios.
Visited Orthopaedics on January 2024
Clifton Park Hospital has not yet replied.
-
Review titled consultant substitution
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2023
I had an appointment on 20th January at 10.15 at Clifton Park Hospital about a problem toe with Mr ....... After a half hour wait, I was ushered into the consulting room by a person who muttered that he was standing in for Mr ......., I think. I only really heard the latter's name. He did not give his own name. From then on, the appointment was conducted in a very hurried manner, as if he wished it over with as soon as possible. I had little time to interact and no encouragement to ask questions. When the possibility of surgery was mentioned, he suggested that I could decide at a later date and get back to him if I wanted to go ahead. I had presumed that I would get back to Mr ....... and, anyway, I did not know his name. I cannot question his competence, but the fact that he removed the dressing from my toe, put it on his desk and then stuck the same dressing back later did not seem to me best practice. He also answered a personal phone call on his mobile, which I thought most unprofessional. Finally, he turned to work on his computer, leaving me wondering if the appointment had finished or not. I asked him and he said it had and indicated the way out. His cavalier and dismissive attitude left me feeling insulted and angry. The was my first visit to a consultant. I hope it is not the norm.
Visited Orthopaedics on January 2023
Review titled Clifton Park Hospital
Replied on 27 January 2023
Thank you for your feedback, we value all feedback as this helps us to ensure we provide excellent customer experience and improve on areas which may not reach the level of service expected. We are currently investigating your experience and will communicate with all parties involved to ensure our high service levels are met going forward. Once again thank you for taking the time to let us know about your experience.
-
Review titled Excellent after-care
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
I have been very impressed with every aspect of my total knee replacement. The consultant, the staff and the facilities are outstanding. I must express my appreciation for the after-care which has been second to none. I had to visit the Dressings Team on a couple of occasions and I received superb attention from every member of staff I encountered. There was no hesitation in providing after-care and I was accommodated with warmth and kindness. Myself and my daughter, who cared for me after my knee replacement, would like to express our gratitude for the support we received. It was absolutely super.
Visited Orthopaedics on July 2022
Clifton Park Hospital has not yet replied.