City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent, knowledgeable care
by ompom - Posted on 16 May 2023
I had to attend for radioactive iodine for an over active thyroid. From initial phone call to the centre, who had a specialist call me back to answer questions, to the final visit today to receive treatment - excellent, knowledgeable care. Useful information, not rushed, very caring
Visited May 2023
Provided by Care opinion
Review titled City Hospital
Replied on 17 May 2023
Dear Ompom, Thank you for sharing your positive experience at City Hospital. We're pleased to read that you received great care under our clinicians. We'll ensure it's passed onto them. Kind regards, The Communications Team.
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Review titled Not being able to see daughter and first grandchild
by stoneqc84 - Posted on 22 May 2023
Would just like to say im very disappointed in City Hospital serenity delivery suite, that after being here with my daughter and her partner for over 24 hours because she had a c section and her partner went in, I was not allowed to swap so I could see my daughter and my first grandchild. I am disabled and have chronic illnesses and had to sit in the corridor . I hoped to get a glimpse of her in the corridor. I think its terrible . Just 2 minutes, what is the problem, I'd been with her all night. Infection control was the reason given.
Visited May 2023
Provided by Care opinion
Review titled City Hospital
Replied on 14 June 2023
I am sorry to read about your recent experience at City Hospital when trying to support your daughter. We would like to investigate what happened further. Please could you email Matron, Lilian Ghobrial lilianghobrial@nhs.net and she will look into your concerns. Kind regards, Richard Beeken, Chief Executive.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
Visited today and received excellent care by the staff in the a&e department was seen straight away the nurses and doctors were lovely
Visited Accident and emergency services on April 2023
Review titled City Hospital
Replied on 11 May 2023
Thank you for your kind comments about the care you received in our A&E department. We will ensure they are passed onto the team. Kind regards, The Communications Team.
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Review titled Caring staff
Rated 5 stars out of 5
by Darren Mills - Posted on 22 March 2023
Was made to feel comfortable and reassured about the procedure, professional service was given. Clean relaxed environment
Visited Oral and Maxillofacial Surgery on March 2023
Review titled City Hospital
Replied on 11 May 2023
Dear Darren, thank you for sharing feedback on your recent experience at City Hospital. Kind regards, The Communications Team.
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Terry - Posted on 25 March 2024
I am having ongoing Cardiac treatment and could not be treated better.The consultant who looks after me is the best I have ever met.He really cares and explains everything that is going on,in a way I understand.He has a brilliant sense of humour and it is a pleasure to see him ,he makes me feel relaxed and cared for
Visited Don't know on March 2023
Review titled City Hospital
Replied on 25 March 2024
Dear Terry, Thank you so much for taking the time to leave a review. We are so pleased to read of your recent experience during your cardiac treatment by one of our consultants. Feeling heard and listened to is important to us. We will be sure to let the team know of your recent experience. Kind regards, The Communications Team
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Review titled Amazing from start to finish
Rated 5 stars out of 5
by Becky - Posted on 26 March 2023
I just want to say how amazing the level of care and support I was given by the wonderful people at the city hospital during my labour and after care. This was my first Labour and unfortunately I had some complications, every single person involved made the right decision, informed me of the information I needed and had the best interest of my myself and my baby. The midwife team supported me, & showed empathy and kindness throughout my long Labour, at no time did I feel alone or unsupported. I have never met such a team of wonderful individuals. The consultants, doctors and other care staff were also incredible. During our 5 day stay on the ward, we were looked after extremely well and were give the best care. Everyone from the catering staff to consultants again were amazing. The breast feeding support team were great along with the individual midwives. I would like to thank everyone for everything you did to support myself, family and baby, we will ever be truly thankful.
Visited Maternity services on March 2023
Review titled City Hospital
Replied on 11 May 2023
Dear Becky, thank you for your comments about the recent care you received during your labour and following the birth of your child. We will ensure that the feedback is passed onto the teams involved so they are aware of your experience and how you felt whilst you were in our care. Kind regards, The Communications Team.
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Review titled Poor communication and worst experience at Primary Care
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2023
We arrived at 5.30pm on 10/2/2023 at A&E and we got seen by the student nurse within 20 minutes for a temperature, blood pressure check and symptoms of illness discussion. They asked for a urine sample too and I asked where the toilets were they said follow the yellow arrows and the toilets are on the right hand side. They said you will be seen and called by an A&E doctor but we weren't told where to go after this. So we sat in the corridor opposite the toilets and waited to be called. An hour had passed and I went to the A&E desk and I asked them how long it will be until we're seen and they asked for patient name and they said you are on the list but you need to follow the yellow arrows and sit in the Primary care waiting room. Now it was 7.10pm I went to the desk and told them we were sent from A&E to see a Doctor. I asked how long it will take, they said an hour or so. They didn't even ask the patient name to check the list. So we sat and waited and by now it was 8.20pm. I went back to the desk and the staff in primary care we're all having their own conversations and they didn't acknowledge I was waiting to be seen. When I got their attention she asked my name and told me that I'm not on the list because I was called at 6pm and again at 6.57pm but we were in the wrong waiting area. They laughed at my name, smirking and were being unprofessional when I asked how my name was removed from the list. They said we called you but you didn't answer. I told them that the A&E desk said my name was on the list, they said primary care is not the same system so my name was removed and readded. They were rude and said what seems to be the problem that you can't wait another hour. I told them that I'm in pain and that they said it will be an hour, a hour and half ago! They are the face of the NHS and should care about their patients but they don't. We got seen by another nurse at 8.35pm and asked why the matter was. They were unfamiliar with what I had and didnt know what it was!! They did another temperature check and said that I will be next and the Dr will see me. So we went back outside and got seen at 9pm. The Doctor was apologetic about the waiting time and the situation. Unfortunately, the staff at the desk of Primary care weren't even sorry or apologised for the waiting time. They didn't care and had no sympathy or understanding for their patients. They shouldn't work here if they don't have the slightest care! One of them was shouting at another patient to follow the yellow arrows. It was awful! There is a clear notice on window saying that no physical or verbal abuse is tolerated, but when patients are treated unfairly its seems ok. There needs to be a clear sign stating after you've been to see the nurse in A&E please go to the waiting area in primary care. Yellow arrows on the floor are not good enough to direct patients. I won't be coming back it's been the worst experience.
Visited Accident and emergency services on February 2023
Review titled City Hospital
Replied on 12 May 2023
Dear Patient, I am sorry to read about your experience when visiting our A&E. I have passed on your feedback to the team so they can ensure that patients are given the correct advice when they have been triaged and are not kept waiting unnecessarily. Regarding your experience when visiting the Urgent Care Centre, please contact Leanne Roberts, at Malling Health at leanne.roberts@malling.health with your details, and she will be able to look into your experience further. Kind regards, Richard Beeken, Chief Executive.
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Review titled visiting a patient
Rated 5 stars out of 5
by michael fullard - Posted on 01 February 2023
hi , im visiting a friend in d30 never been to this hospital before so im looking for a map of the hospital to see where the best place is to park to the ward d30 . also is there places to park a motorcycle and is there a charge for parking for this please ... thank you for any help you may give ... michael fullard
Visited Don't know on February 2023
Review titled City Hospital
Replied on 02 February 2023
Dear Michael, Thank you for your enquiry regarding your upcoming visit to City Hospital. We have parking in both open air and multi-storey car parks for patients and visitors, accessed from either Dudley Road or Western Road. You can find more details in the link https://www.swbh.nhs.uk/patients-visitors/before-you-arrive/car-parking/ which also details parking charges. Kind regards, The Communications Team.
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Review titled Professional, caring & patient friendly excellent
Rated 5 stars out of 5
by Ms. Alison Hortin - Posted on 06 February 2023
My practise doctor assessed me by telephone and contacted City Road Hospital Birmingham Emergency Dept to alert them to possible cardiac issue. An immediate appointment at Amu2 was agreed. I made my way to the Hospital and was seen immediately by staff who were caring and professional listened to my concerns and acted upon their observations. The Amu2 ward was extremely clean & as a disabled person, I was afforded comfortable seating in the waiting areas.The staff were all polite and respectful and very caring. It was a faultless, efficient & instructive experience and I am proud to be a patient member of this nhs Trust. Thank you so much to all the staff
Visited Accident and emergency services on February 2023
Review titled City Hospital
Replied on 09 February 2023
Dear Ms Hortin, thank you for your kind words about the care you received at City Hospital from our staff. We will ensure this feedback is passed onto the teams involved. Kind regards, The Communications Team.
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Review titled Feeling humiliated on the ward
by Canny - Posted on 08 February 2023
Staff on ward D30 stopped bringing commodes and wanted all patients to walk to the toilet. I have osteoarthritis and walk slowly with a frame. I was unable to make it in time I started to drop en route as I had explained I would. I felt humiliated and made to stand in front of the whole bay whilst it was cleared up and I cried.
Visited January 2023
Provided by Care opinion
Review titled City Hospital
Replied on 12 May 2023
I am sorry to read about your experience on ward D30. We do encourage patients to walk to the toilet as part of their rehabilitation. However, we would like to investigate your concerns further. Please contact Senior Sister Emma Bessant at Emma.Bessant@nhs.net who will be able to look into your experience. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust