Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chesterfield Royal Hospital.
Reviews
-
Review titled Excellent treatment
Rated 5 stars out of 5
by Debbie M - Posted on 17 February 2024
I have nothing but praise and thanks for the care I am receiving currently. All staff have kept me informed, they have been friendly and caring and all appointments have been timely, with exceptional follow up. I am so grateful for the care I continue to receive and cannot thank the staff enough..
Visited Breast cancer services on January 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled holywell day ward
Rated 5 stars out of 5
by marjorie bosworth - Posted on 24 January 2024
On the 22nd January 2024 . I was admitted into holywell day ward for surgery . The care I received was amazing . Also I cant praise the staff enough in the operating theatre and the recovery ward . Everybody was so kind and caring .Thank you
Visited Don't know on January 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Busy a and e
Rated 5 stars out of 5
by Jean Oneill - Posted on 16 January 2024
Arrived at the department with suspected broken ankle. Left unaccompanied by very helpful neighbour who had other family commitments of her own. quite quickly Seen by a nurse practitioner, who filled me with confidence. Necessitated 3 three trips to x ray and visit to plaster room. Because I was unaccompanied clinical staff had to transport me between departments. Very grateful for this but felt guilty that I was taking staff away from clinical duties. A consultation was also arranged with physio and ot to assess my ability to cope at home Although I was in an and e for several hours I was very Impressed with the whole experience. I was particularly impressed by the nurse practitioner who co ordinated the whole experience. Staff were under enormous pressure but remained calm and focused. Very positive experience Thank you
Visited Accident and emergency services on January 2024
Chesterfield Royal Hospital has not yet replied.
-
Review titled Caring Professional Team
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
My elderly dad had some problems with a tooth which had been embedded in his gum for over 50 years. The team at maxillofacial where amazing. They really took care of my dad and put us both at ease. I can't thank them enough for taking care and looking after my 88 year old dad. They are a credit to Chesterfield Royal hospital.
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Chesterfield Royal Hospital
Replied on 02 January 2024
Thank you for taking the time to pass on the lovely feedback and I will ensure that the Maxillofacial team are aware of your kind comments and I do hope that your dad is feeling better now! Rachel Walker - Patient Experience Advisor
Provided by Care opinion
-
Review titled Absolutely first class experience - I was so impressed
Rated 5 stars out of 5
by Adam - Posted on 15 March 2024
I reported an ongoing issue with my foot which required minor surgery. I was so impressed with my experience with the hospital and with every healthcare professional that I dealt with. Communication was clear and timely, there was no waiting around when I reported for appointments, everyone I engaged with was kind and professional. All departments, from the consultant doctor, nurses, pre-op assessment, surgery ward staff - just brilliant. I couldn't have asked for more, felt compelled to leave this review as there's obviously lots of press about NHS performance and patient experience. Full marks! I have now regrettably moved away from Chesterfield, I only wish I could still report there for treatment!
Visited Orthopaedics on December 2023
Chesterfield Royal Hospital has not yet replied.
-
Review titled Amazing Staff and Care
Rated 5 stars out of 5
by Care of James Chatfield - Posted on 09 December 2023
We went in with my elderly father who had back pain and thought he had pulled his back but when examined he also felt pain in his leg, after X-rays, Heart Scan and bloods they discovered it maybe a clot. The care he received right through was absolutely amazing, from the reception, the doctors and nurses and even the lovely tea lady, they made this worrying time go by without fault. They brought my dad food and pain relief even a phone charger for me as my phone was nearly flat. The staff are an absolute credit to their roles and we would be lost without them all. I can’t remember names as there were so many but thank you your all amazing and are worth your weight in gold, how blessed we are to have an amazing NHS and all the wonderful teams who work there. Thank you, keep up the amazing work you do and know you are appreciated so very much xx
Visited Don't know on December 2023
Chesterfield Royal Hospital has not yet replied.
-
Review titled ct scan
Rated 5 stars out of 5
by Brian Whalley - Posted on 10 December 2023
Attended Imaging today. From the checking in desk through to my treatment I was met with courteous and friendly staff. The actions were explained fully and professionally. The overall experience was of kindness and understanding.Many thanks to all who looked after me.
Visited Imaging services on December 2023
Review titled Chesterfield Royal Hospital
Replied on 18 December 2023
Many thanks for taking the time to send us this feedback after your recent attendance in Imaging. I am pleased to hear your experience was so positive and this will be passed on to the team on reception and CT. Thanks again. Rebecca Ward Lead Radiographer CT and MRI
Provided by Care opinion
-
Review titled Lack of beds within the hospital
by Spencer1 - Posted on 04 January 2024
I booked into A&E at approximately 16:30 with central chest pain. I was triaged quite quickly and then seen by a doctor within 3 hours. The doctor's decision was that I needed to be admitted to EMU for my safety. However, there were no beds available so I spent over 16 hours sat on an uncomfortable plastic chair in A&E. At 9 am the following morning, given there was still no bed available I was moved to SDEC for further tests and assessments. The service at SDEC was excellent, from the cleanliness of the ward to the friendliness and efficiently of the staff. I had various tests and was finally discharged at approximately 16:00, with the expectation of a follow up outpatient appointment being organised. The staff in A&E were doing the best they could but had nowhere to put all the patients, like myself, who required a bed. In my view, the experience of sitting for such a prolonged period of time in an uncomfortable, unpadded chair with no opportunity to rest and with limited access to food and drink was akin to a form of torture. I was by no means alone in this experience. As a fellow employee of the NHS, I have every respect for the staff and much sympathy and compassion for the fact that I believe we are hampered in providing adequate care in a chronically underfunded service.
Visited December 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 05 January 2024
Hello Spencer1, I am sorry you were waiting a long time in our Emergency Department. I will ensure that my colleagues are asked to ensure patients waiting lengthy times in the waiting area are checked for comfort and offered blankets/pillows as well as refreshments. It has been incredibly busy in the ED and wider hospital and I thank you for your feedback and acknowledgement of good care, overall and that your experience in SDEC was was excellent. Thank you, Rachel Traveller Service Manager, Acute Care
Provided by Care opinion
-
Review titled My colonoscopy journey
by Stuart polyp popper - Posted on 07 December 2023
Had the 5th and hopefully last colonoscopy recently and as usual the staff are a credit to the medical service - chatty, friendly and informative from arrival to leaving. I was in and out in less than two hours. My only gripe is the cost of the parking. After standing in the queue for 15+ minutes, 2 hours and 5 minutes cost £5.50. Talk about taking advantage of the unfortunate! But that’s the hospital trust I think that awards the licence to companies like this one. Not the hospital. I received my 1st letter offering a routine colonoscopy 8 years ago and would normally have ignored it. But I went and I was so glad I did as long story short I had 22 - yes, 22 - polyps removed on the second colonoscopy, some of which were cancerous and removed with no fuss or pain whatsoever. I am now clear and don’t have to go back for any more colonoscopies. Thanks to the staff and surgeons. It is not a pleasant procedure but if like me, it can save your life and lengthen it, it’s a no-brainer. The hospital staff really are good at making you feel welcome, comfortable and informed about all that’s going on and are great for a chat too. From receptionist to surgeon and everyone in between. I thank them all for helping the quality of my life. They are Amazing!!!!!
Visited December 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 11 December 2023
Hi Thank you so much for giving your feedback, I will make sure it is shared directly with the team. Its always good for staff to hear about positive patient experience ( exception of car parking noted). Very Best of Wishes Amanda
Provided by Care opinion
-
Review titled Staff dedication
Rated 5 stars out of 5
by Lorraine Turner - Posted on 08 November 2023
I visited the royal hospital yesterday to visit my sister on the emergency management unit. I was amazed by the numerous staffs that approached us to ask totally unprompted if they could assist us in locating where we needed to go. I am a retired health professional therefore have experience of numerous hospitals. The majority of the staff were in dark green (domestic staffs but also porters). I have never witnessed the like before where staff are so so supportive to visitors. Their managers should be so proud and ensure they are properly commended. They are after all the front line of your service. Truly amazing. Nursing staffs on the emergency management unit were also very welcoming when we visited.
Visited Don't know on November 2023
Review titled Chesterfield Royal Hospital
Replied on 09 November 2023
Thank you so much for taking the time to provide such lovely feedback. I am pleased to read that staff approached and assisted you in getting to the ward to visit your sister. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust