Charing Cross Hospital
Fulham Palace Road, London, W6 8RFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great surgical team
Rated 4 stars out of 5
by Trish - Posted on 19 February 2023
Wanted to leave a shout out to every member of the fantastic Ophthalmology surgical and nursing team who all looked after me so well yesterday when I had my eye surgery. I had been very anxious especially after some appointments and conversations with other staff in the lead up had led me to feel patronised and my concerns dismissed rather than addressed, but everyone yesterday was amazing and had a truly patient-centred approach and an obvious dedication to getting things right. Yesterday I met teams of people who seem to love and take pride in their work. No praise is too high and no Thank You is enough. With their immense patience and empathy, they got me through things I've found really difficult/impossible before. Wish I could personally fund every single one of them I met yesterday a pay rise, from nurse to anaesthetist to surgeon. Also... my sight is brilliant. I can't leave identifying details but truly hope you see this and recognise yourselves.
Visited Ophthalmology on February 2023
Review titled Charing Cross Hospital
Replied on 20 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Ophthalmology Surgical Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Seen promptly
Rated 5 stars out of 5
by Sarah - Posted on 15 February 2023
I broke my nose after falling and was referred to ent from a&e. I was seen very promptly and dealt with respectfully and with great care. Thank you.
Visited Ear, Nose & Throat on February 2023
Review titled Charing Cross Hospital
Replied on 16 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Bring Back Take a Ticket Service
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2023
Please bring back taking a ticket, when going for a blood test!! Booking an appointment change is thwart with problems for all concerned!!
Visited Phlebotomy services on February 2023
Review titled Charing Cross Hospital
Replied on 14 February 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for any inconvenience. I have forwarded your posting to the the managers.
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Review titled Great Practice
Rated 5 stars out of 5
by Katarzyna - Posted on 21 January 2023
I would like to express gratitude to all the Doctors and Support Staff of Urology department, for excellent care I have received . I was very impressed with professionalism, knowledge and bedside manners of medical personnel.
Visited Urology on January 2023
Review titled Charing Cross Hospital
Replied on 23 January 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care received in the Urology Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the General Manager and Lead Nurse. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Friendly and efficient service
by earmarktt48 - Posted on 11 April 2023
Yesterday I had an appointment for an MRI scan at Charing Cross. It was brought forward by about an hour an even though I arrived early, I was seen straight away. The staff were friendly and efficient and I was in and out within about 45 minutes. Earlier in the year I had 3 PET scans rescheduled because the scanner wasn’t working which set the scheduled scan back more than 2 months. The staff were apologetic and when I did have my appointment, it was handled efficiently. However, as my results were not good, I’m concerned that the delay may have hindered the ultimate outcome.
Visited January 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 12 April 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our MRI unit at Charing Cross Hospital. I will forward your feedback to senior management in Imaging. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised . My email address is john.ward22@nhs.net. I am sorry that your scan was delayed. If you would like me to log this as a concern, then please do get back to me with your details. Again, many thanks for contacting PALS. Kind regards John
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Review titled Great A&E
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Once again I got amazing help from the team at Chelsea & Westminster. I went in with a swollen ankle after a fall: I was looked after promptly, professionally and compassionately. The ankle is broken and a plan was immediately put in place to reduce the pain and make sure that it heals correctly. I’m very grateful.
Visited Critical care on January 2023
Review titled Charing Cross Hospital
Replied on 26 January 2023
Dear Sender Many thanks for your contact with PALS at Imperial College Healthcare. Unfortunately, we do not cover Chelsea & Westminster Hospital. If you could kindly use NHS Choices again and locate Chelsea & Westminster Hospital? I will forward them your comments, but they will not be able to respond to you unless you go via their feedback form. Alternatively, if you want to respond to me with your details, I will pass them on. But of course, there is no obligation to respond if you wish to remain anonymous. kind regards John Ward john.ward22@nhs.net
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Review titled Excellent patient care
Rated 5 stars out of 5
by Debbie - Posted on 18 January 2023
We had reason to attend accident and emergency with our elderly mother, who had taken a fall and had a possible broken wrist and bad cut on her arm. From the moment we arrived the care she received was excellent. Ranging from the receptionist on arrival, through triage and onto A&E E wing were she was treated by nurses and a doctor. It was obvious around us the department was incredibly busy, but, at no point did we feel her care was being affected. All staff took time talking to her, with reassurance and guidance. We honestly cannot fault. Thank you
Visited Urgent Treatment Centre on January 2023
Review titled Charing Cross Hospital
Replied on 18 January 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with in the Accident and Emergency Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
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Review titled Saved my eyesight...again!
Rated 5 stars out of 5
by A. JOHNSON - Posted on 17 January 2023
A big thank you to the opthalmology department; the anaesthetist, surgeons and nurses both. My treatment for cataract and an accompanying full corneal graft has been life-transforming. Very pleased with results so far. Thank you NHS...Simply legendary.
Visited Ophthalmology on December 2022
Review titled Charing Cross Hospital
Replied on 18 January 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with the Ophthalmology Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
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Review titled a brilliant hospital
Rated 5 stars out of 5
by Rene Weis - Posted on 12 December 2022
We were urgently referred by NHS 111 to A & E for a timed arrival, after 48h hours of hoping my wife's agonising condition would improve. It was a life-saver. From the moment we were seen - it was urgent - we felt safe. My wife was seen by the A & E doctors within the hour, then by radiology, then CT scan, and then by a specialist team who diagnosed her condition, a bowel volvulus. All the staff, porters, nurses, doctors and senior consultants were not only focussed and professional but also kind and caring. How do they do it, we were wondering, when they were constantly in and out dealing with patients. Within 3 hours of arrival my wife was pain-free and had been seen by specialists. We arrived at 9.15 am and by that evening she had been seen and treated repeatedly, including by the senior consultant. They kept her in for two nights for monitoring, given the nature of volvulus and the danger of recurrence. It is true that parts of the real estate of Charing X outside look the worse for wear (another conversation to be had), but inside this is an exceptional hospital. It has looked after us very well over the years. The sheer cost of running a major hospital like Charing X is hard to grasp. Thank goodness Charing X and its dedicated staff are there for all of us. The NHS and its incredible people are indeed the jewel in the crown. We should never take it for granted.
Visited Accident and emergency services on December 2022
Review titled Charing Cross Hospital
Replied on 13 December 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding care and treatment received by the Accident and Emergency Department. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2022
I took my father to A&E has he fell down the stairs, after waiting over 4h and some tests I've been told that he needs further examination and to please wait. We have been for more than 10 hours here and nothing to say as yet, just disappointed to see hoe everyone is having fun but not even letting us know what's the next step for us. I can understand how busy they can be but all I want to know is the procedure and roughly how long is going to take, what's next, just anything... and after all this time we are still not in a proper room even though I've been told they going to move him to a room soon... Feels like they don't even care....
Visited Accident and emergency services on November 2022
Review titled Charing Cross Hospital
Replied on 30 November 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to both your father and to you for the experience whilst in the A&E department . If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers.
Information supplied by Imperial College Healthcare NHS Trust