Central Middlesex Hospital
Acton Lane, Park Royal, London, NW10 7NSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by Amanda Welsh - Posted on 05 September 2022
I had my right knee replaced at Central Middlesex Hospital in September 2022. I cannot speak highly enough of the care given to myself and others in my 4 bed ward in the Abbey Suite. Everyone was treated with kindness and compassion, whatever problems were being faced. If you placed a call to the nurses station it was answered immediately. Breakthrough pain was addressed quickly and advice given when necessary. Support for personal hygiene was offered with toiletries and a soft clean towel provided. Food was served hot and was very palatable. Tea, coffee and biscuits were offered between meals. Physiotherapy was also provided on several occasions. The level of care far outstripped that of my experience for similar surgery in a nearby private hospital. If there was a necessity, I wouldn’t hesitate to return to Central Middlesex Hospital. I would like to offer a huge thank you to all the staff, whatever their role, who took part in my care during my recent admission.
Visited Orthopaedics on September 2022
Review titled Central Middlesex Hospital
Replied on 07 September 2022
Thank you so much for taking the time to leave such lovely feedback. It is lovely to hear that you received such great care from the whole team over at Central Middlesex. Wishing you a speedy recovery Pippa Kashmiry- Patient Experience Lead
Provided by Care opinion
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Review titled Wonderful service
Rated 5 stars out of 5
by Roseanne - Posted on 02 September 2022
Had to wait 9 months for this appointment but it was worth the wait! Female senior consultant was so knowledgeable diagnosed me completely different to what was said before, but was pleased about this as previous treatment had not worked so was wanting answers from her which I received. Received a treatment plan going forward which she has been incredibly helpful with, so overall very pleased with the care I have received. Thank you dermatology at central Middlesex x
Visited Dermatology on August 2022
Review titled Central Middlesex Hospital
Replied on 05 September 2022
Thank you so much for taking the time to leave this lovely feedback. I shall pass on this to the Dermatology Team at Central Middlesex Hospital. Kind Regards Pippa Kashmiry - Patient Experience Lead
Provided by Care opinion
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Review titled Long wait for results
by uniformcn43 - Posted on 20 July 2022
1. I was referred to the Central Middlesex Hospital Cardiology Department with chest pain complaints and had an appointment in May 2022. I attended the department, but had to wait close to 2 hours to be seen, while other patients who arrived after me were seen before me. I asked reception to check that my arrival had been noted, and they confirmed it had been. It later turned out that there was a miscommunication and/or administrative error on the part of the department that caused the delay. 2. I was put on a 24 hour ECG in May 2022, and returned the monitor the following day. 3. It has now been 2 months and I have yet to receive any feedback at all. I have called the department for an update and it has proven nigh on impossible to get through to speak to reception. No one picks up.4. I attended reception in person 2 weeks ago where it turned out that the results were ready, but that they had just not been sent on to my GP. They promised to send the results over on the same day, but as of today, this has not been done - and again, no one answers the main reception number. 5. A draining experience.
Visited July 2022
Provided by Care opinion
Review titled Central Middlesex Hospital
Replied on 20 July 2022
Dear uniformcn43, I am sorry to hear that there was some confusion on the day you had your monitor fitted, and furthermore that you are having trouble waiting for the results. If you could contact the PALS team, they can have a look into this for you and try to get the results sent over to your GP as we are unable to identify you from this post. If you would like us to follow this up on your behalf, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net Kind Regards Pippa Kashmiry - Patient Experience Team
Provided by Care opinion
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Review titled Excellent professional staff
Rated 5 stars out of 5
by Ruth S - Posted on 05 July 2022
I underwent anaesthetic treatment prior to surgery last week (Thursday), met the anaesthetist who was extremely thorough in explaining the procedure and then listened to my concerns about opioids without judgement. Explained the importance of being calm and settled before being sent to sleep and together agreed a plan for this and ongoing pain relief after. Met a second anaesthetist who used his good sense of humour to good effect to keep things calm and light and with a gentle stroking of my forehead went out like a light, very relaxed. Everything possible was done to put me at ease. Excellent professionals involved, a credit to the NHS. Now home recuperating, till the next operation.
Visited Anaesthesia services on June 2022
Review titled Central Middlesex Hospital
Replied on 06 July 2022
Thank you for taking the time to leave this wonderful feedback. It is fantastic to hear that staff not only did a great job, but took the time to talk to you and help reassure, and work with you to make you feel comfortable and at ease. Wishing you a speedy recovery. Pippa Kashmiry - Patient Experience team.
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust