Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Boundary Road, Bodmin, Cornwall, PL31 2QTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled My husband had an accident with his eye.
by EyeEye52 - Posted on 11 January 2023
It’s so easy to complain about the NHS, and there are definitely issues and delays. However, our experience this morning has been amazing. Eye injury, phone 111 and within less than 1.5 hours, we had a triage, and two call backs and an asked to to go Bodmin minor injuries. Seen almost straight away. Discussion with Eye department at Trelisk who called back within half an hour. Recommended medications for administering now and an appointment made for Monday. He went for the appointment today to the eye clinic at Treliske. He was seen almost immediately by triage and then seen by an eye doctor within a few minutes. He was greatly reassured that no permanent damage had been done. It was explained to him how to look after it and reassured that if anything changes, he could come back to the clinic at any time. Such care and empathy. Treatment couldn’t have been better. Thank you Treliske eye clinic.
Visited January 2023
Provided by Care opinion
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 11 January 2023
Thank you EyeEye52 for taking the time to leave Bodmin Minor Injury Unit such lovely feedback. We are very pleased to hear that staff acted quickly and that you were able to have a prompt referral to the eye clinic at Treliske Hospital. We do hope you are healing well. Many thanks Becky
Provided by Care opinion
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Review titled Frustration and anger
by fedupin carbis bay - Posted on 17 October 2022
I had an appointment for an MRI scan at Bodmin Hospital. I was led to believe that an early scan was important as I would have to be booked for surgery somewhere outside Cornwall. Bodmin is an 80-mile round trip away (with no public transport alternatives)from my home. My neighbour kindly agreed to drive me there and to assist me as I have little mobility. Traffic on the A30 is awful but by starting off early we arrived in good time, only to be told the appointment had been cancelled because of a fault. We could wait 4 hours for an engineer to come from Bath in case he could fix it but no guarantee. To make another appointment I would have to go home and ring again - but no one answers the phone - I tried for 2 days to get through before today's appointment, without success. Have you any idea of the frustration, anxiety and fear this has caused me? Do you care? I am a pensioner and am beginning to doubt that I will ever get help before I die. I will just have to continue in pain and discomfort. Thanks for nothing NHS.
Visited October 2022
Provided by Care opinion
Bodmin Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Extremely well cared for…
Rated 5 stars out of 5
by Dorset Nurse - Posted on 09 October 2022
I visited Bodmin MIU after a fall while on holiday. I was treated with dignity, kindness and professionalism throughout my entire visit. Everyone I interacted with could not have been kinder or more helpful. I am a nurse myself and would like to say Thank You to the lady on reception, the triage nurse, emergency care practitioner on duty who looked after me and the radiographer. You were all great …I was seen, treated, discharged and home within 2 hours. I can’t name names but hopefully Matron will pass this feedback on to you and you will know who you are… Keep up the good work.
Visited Urgent care centre on October 2022
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 11 October 2022
Thank you for sharing your recent experience at the Minor Injury Unit at Bodmin Community Hospital. It is wonderful to read that you had such a positive experience with all the staff who you met and treated you. Your kind words, praise and thanks have been passed on to the team who really appreciated the comments. We hope you were able to enjoy the rest of your holiday. Best wishes Becky Lewis Patient Experience Officer
Provided by Care opinion
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Review titled Really awful
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2022
could hardly walk, severe new inflammation around site of old injury. Triaged, told an hours wait, stayed two hours then told original injury too old despite this being a new issue with an old injury they couldn't be bothered to x-ray. told to go back to GP who would refer me for an x-ray. So wasting further NHS resources
Visited Urgent care centre on July 2022
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 12 July 2022
Dear Patient We are sorry to hear that your recent visit to Bodmin MIU was unsatisfactory and you were not able to receive treatment. I will ensure your feedback is shared with the Matron and Lead Nurse of the MIU so that as a service your experience can be reflected on to make possible changes to improve the service. Kind Regards Becky Lewis Patient Experience Officer
Information supplied by Cornwall Partnership NHS Foundation Trust