Bedford Hospital South Wing
South Wing, Kempston Road, Bedford, Bedfordshire, MK42 9DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&E staff compliment
Rated 5 stars out of 5
by Sue & Alton Johnson - Posted on 04 July 2023
My husband seemed to be suffering from Adrenal insufficiency, though we were not aware. The staff were rushed off their feet but they didn’t act harassed or rush us. They did their very best, with kindness and a smile. We both thank you so much and want you all to know that you are valued & respected. Your work and personal sacrifice is appreciated beyond measure., Our best wishes and kindest regards Sue & Alton Johnson
Visited Accident and emergency services on July 2023
Bedford Hospital South Wing has not yet replied.
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Review titled A&E staff compliment
Rated 5 stars out of 5
by Sue & Alton Johnson - Posted on 04 July 2023
My husband seemed to be suffering from Adrenal insufficiency, though we were not aware. The staff were rushed off their feet but they didn’t act harassed or rush us. They did their very best, with kindness and a smile. We both thank you so much and want you all to know that you are valued & respected. Your work and personal sacrifice is appreciated beyond measure., Our best wishes and kindest regards Sue & Alton Johnson
Visited Accident and emergency services on July 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Great care
Rated 4 stars out of 5
by Kath - Posted on 24 June 2023
I was admitted to Howard ward on Thursday 21 June and wanted to say the staff who were working very hard, had time to speak to people they cared for on bay 5, I found all staff responsive to request around all my care, they ensured best practice and quality care was given, and made me feel comfortable at all times, Thank you to cleaning staff who kept all the ward spotless and enjoyable to be on, very friendly and happy nurses and support workers
Visited Emergency Abdominal Surgery on June 2023
Bedford Hospital South Wing has not yet replied.
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Review titled CT Scanning Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Each time I have accessed ths service it has been such a positive experience. Albeit that the procedure isn't particularly nice, the staff are so kind, professional, welcoming and reassuring. Again today I accessed this service and was so impressed by the overall experience. This extends to the ease of parking, how helpful staff were in directing me and to the correct depth and to include the lovely, friendly staff in the cafe!
Visited Don't know on June 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Staff are outstanding
Rated 4 stars out of 5
by Jackie leighton - Posted on 10 May 2023
Under the pressure that the staff are under they continue to show kindness to all the patience I witnessed. They are constantly receiving abuse from members of the public and dealing with extremely difficult cases. With the resources they have they do a great job.
Visited Accident and emergency services on May 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Impossible to Communicate effectively
Rated 3 stars out of 5
by Clare - Posted on 07 June 2023
I was referred to Gynaecology by my GP in April 2023. She referred me as an 'urgent' case. I received an appt reasonably quickly (in May) but was suprised to read that is was for August, which worried me as the referral was 'urgent'. To date I have left 6 messages for someone to get in touch. All they have is an answer machine. What's the point of leaving a message if nobody gets back to you. Additionally the appointment date falls when I am out of the country. I've tried to tell them but I don't know if they have heard that or not, as they haven't sent out another appointment. My GP has been so understanding, excellent really. Sadly I can't say the same for the Gynaecology department at the moment. No wonder they have such a waiting list if appointments are being made without following up with patients who can't attend. I look forward to some response having left this review, but again sadly I have little confidence that there will be one...
Visited Gynaecology on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Excellent care from doctors, nurses and technicians
Rated 4 stars out of 5
by John S - Posted on 27 April 2023
The staff are very friendly and helpful. They provided a great level of care and support. The team in A&E especially, tried their very best to make myself and other patients comfortable. The only issue was the terrible waiting times. I waited 5h to be seen by a doctor and then another 2h to wait for results of blood tests. Completely understand they’re rushed off their feet and that they’re all doing their utmost to care for everyone. It just shows your that they’re not paid enough for what they do and the lack of staff in an A&E department is just crazy. Thank you to the staff that were on the shift between 6pm and 2am.
Visited Accident and emergency services on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Gillian A - Posted on 16 April 2023
I attended A and E on a Sunday morning and received excellent service from a professional and caring practitioner- I couldn’t have had better treatment
Visited Accident and emergency services on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Terrible time wasting
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
A&E service is completely disorganised. My 85yr old father was brought in by ambulance with a worrying ECG. It took 4 hours before blood tests were taken and then another 2 to get the results. At this point the Doctor said there was nothing obvious and after discussion discharged him. Why don’t they take bloods on admission???? Avoid the 4 hour wait and get people through the system quicker
Visited Accident and emergency services on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Really good service
Rated 5 stars out of 5
by Mr David A Jenkins - Posted on 08 April 2023
Just before Christmas I was diagnosed as having a Basal Cell Carcinoma on my forehead. I was put on a waiting list for plastic surgery. I was surprised that the waiting time was quite long but then I told the hospital that, as I was retired, I could be with them within two hours of being contacted. Two days later a very nice doctor and nurse team removed the BCC. There were no problems at all with infection or bleeding and 6 weeks later I was told that the problem was completely resolved by a plastic surgery registrar and the scar is now almost invisible. The registrar also was able to confirm that there were no other BCCs on me body and has arranged for one other mark to be removed at some point in the future. It's fair to say that I have been impressed.
Visited Plastic surgery on April 2023
Bedford Hospital South Wing has not yet replied.
Information supplied by Bedford Hospital NHS Trust