Barking Community Hospital
Upney Lane, Barking, Essex, IG11 9LXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2023
My ultrasound appointment was booked for the 13:30. the time wasn’t suitable as I had to pick my kids from school. I spent the whole week trying to change my appointment by calling the number on the letter which was apparently not working. I called Barking hospital and was told that the department doesn’t have a contact so I was given a number for king George hospital to call as ultrasound appointments were booked over there. I called and I was told it the wrong department so they cannot help. Both people I spoke with admitted that many people have the same problem of getting through to someone to change their ultrasound appointment. Since it was impossible to get thru to anyone, I decided to go for my appointment in the morning, perhaps there could be a chance to get it done earlier. The healthcare assistance I met was the worst staff I have met at a hospital. I explained everything to her and she said she has nothing to do with the appointments She then told me I will only be seen earlier if someone misses their appointment. but then she went on arguing and defending everything which really got me and my husband upset. She told me I should have called my GP to change the appointment. I was so shocked to hear that because how does GP manage hospital appointment that they didn’t schedule? She also confirmed that many people complain about the phone number on the appointment letter not working. I waited from 10am till 12:30 and I was the only patient left, this healthcare assistant blatantly ignored me and walked around as if was invisible. So I asked her if I was going to seen as there was no one waiting except me and she told me that I have to wait since my appointment was 13:30pm. How rude! I was so furious and I asked her “seriously”? She went into the room. The radiographer hearing everything that was going on asked her to call me in to be seen. I wonder what training this HCA staff received. She lacks everything a hospital staff should have. They need to do better. That was my fist at Barking hospital and It was such a terrible experience. It seemed all the staff know about the phone number on the appointment letters not working but no one cares to raise concern for it to be fixed. This is ridiculous, you can’t change your appointment if you can’t make it and if your don’t turn up for your appointment, you will be discharged. Absolutely nonsense.
Visited Don't know on March 2023
Barking Community Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Everyone I spoke to was kind, professional and seemed to genuinely care. I’ve been there on two separate occasions, for a blood test and for sexual health, and each time they have exhibited professionalism and knowledge in what they are doing.
Visited Don't know on January 2023
Barking Community Hospital has not yet replied.
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Review titled Don’t bother
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
My daughter injured her wrist at nursery. We waited for 4.5 hours to be booked in at urgent treatment unit only to be told that no staff there can read xrays of under 5s. I had to go there urgenyly without having breakfast and with only my key on me. my daughter became hungry waiting all that time too. This is complete torture. Animals are treated much better.
Visited Don't know on October 2022
Barking Community Hospital has not yet replied.
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Review titled Maternity heating
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2022
I had to go to the maternity side of Barking hospital. It was so very hot i thought i was going to passout This can not be good for staff or women going there for treatment
Visited Don't know on July 2022
Barking Community Hospital has not yet replied.
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Review titled Very unhelpful and petty
Rated 3 stars out of 5
by Zrzavy - Posted on 04 May 2022
My wife was to produce a urine sample a few days ahead. I could not contact the GP to collect a urine sample bottle, as nobody answered the telephone. I thought I would collect one from Barking hospital. However, because I did not take the form to PROVE a urine test had been requested by the GP, the woman at the desk refused to give me a bottle. This meant a wasted journey (more pollution to the environment). I ordered some bottles online (more pollution to the environment). I was stressed out over the event for the rest of the day - being treated as a potential misfeasant. How can ANYBODY cause so much hassle and stress over a urine bottle costing (probably) 10p !! Unbelievable.
Visited Don't know on May 2022
Barking Community Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust