Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wouldn't waste your time
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2024
Took too long to be triaged, was told would be seen quickly. I was not. I'd class the reason I were there as urgent, apparently chance of going fully blind isn't urgent enough. Waited for hours, discharged myself, going to see how Bradford A and E is instead.
Visited Accident and emergency services on May 2024
Review titled Airedale General Hospital
Replied on 08 May 2024
Dear patient Thank you for sharing your feedback with us and I am sorry that you had a unsatisfactory experience and an extended wait in the Emergency Department at Airedale NHS Foundation Trust. I will share your feedback with the team for their reflection. If you would like the opportunity to discuss your experience with us in greater detail, we would encourage you to contact our Patient Advice and Complaint team on 01535 294019 or via anhsft.patientadvice@nhs.net Janine Ashton Patient Experience Officer
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Review titled A wonderful staff team
Rated 5 stars out of 5
by Ms G. Murphy - Posted on 20 May 2024
I felt extremely lucky to be in the care of the staff who helped me manage my high levels of anxiety before my surgery. The ward staff and the theatre staff were so warm and caring. I'd especially like to thank the amazing anaesthetist for her patience, and the very skilled surgeon for doing such a tidy job!
Visited Breast Surgery on May 2024
Review titled Airedale General Hospital
Replied on 22 May 2024
Dear Ms Murphy Thank you for sharing your positive feedback with us. I am pleased that the staff were able to support you with your anxiety and that you found them to be warm and caring. It was lovely to read that the Anesthetist was amazing and patient and that your surgeon was very skilled and that you were pleased with the outcome. I will share your appreciation with the staff involved in your care. Janine Ashton Patient Experience Officer
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Review titled Amazing hospital and aftercare
Rated 5 stars out of 5
by Steve Ogden - Posted on 03 May 2024
I have been under the care of Airedale Hospital, for at least the last 6 years for a Stigmatism in my right eye. A bi annual check is carried out and discussed with the doctors and staff. The latest check was also positive and any further . My treatment / observation is not rewould like to commend all staff and doctors and specialists at Airedale for their caring and professional nature at all times. I will miss all the staff, thank you for your service .
Visited Ophthalmology on May 2024
Review titled Airedale General Hospital
Replied on 08 May 2024
Dear Steve Thank you for sharing your positive experience with us. I am pleased that you have found our staff to be caring and professional at all times and I will ensure that they are made aware of your words of appreciation. I wish you all the best. Janine Ashton Patient Experience Officer
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Review titled Above & Beyond Care
Rated 5 stars out of 5
by Roger Suddaby - Posted on 23 April 2024
Recently spent 5 days in Airedale for a broken ankle operation. The level of care from all departments was above and beyond any reasonable expectations. Anaesthetists, surgeon, doctors, porters, ancillary staff - all were superb. Even the hospital catering was excellent. The Airedale NHS staff can all be justly proud of the service and care they provide. All NHS staff deserve so much more praise and remuneration than the current Conservative Govt give them. Thank you from a very grateful patient.
Visited Orthopaedics on April 2024
Review titled Airedale General Hospital
Replied on 25 April 2024
Dear Roger Thank you for sharing your positive feedback with us. I am pleased that the level of care you received was above and beyond your expectations and that you found our staff to be superb. It is always lovely to receive comments of appreciation which, amidst the constant pressures in the NHS, are a real boost to staff morale. I firmly believe we are fortunate at Airedale to have such dedicated, caring and professional staff, and it is always reassuring to have this belief confirmed. I will ensure that the staff are made aware of your kind words of appreciation. I wish you well in your recovery. Janine Ashton Patient Experience Officer
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Review titled Medics great, Food variable
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Recent few days in agh. The medical care could not have been better, despite being overloaded. Unable to leave separate review for catering which fluctuated, chicken dansak was nice and flavoursome, chicken korma was awful, watery and tasteless and unlike any korma I have had. Catering team should keep a closer eye and regularly dip sample, because their supplier is falling short with some food. Thank you very much to all medical staff, great work.
Visited Don't know on April 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Patient Thank you for sharing your feedback with us, I am pleased that your experience was positive and that the medical care could not have been better. I will share your appreciation with the staff involved in your care. I am sorry to read that you found the quality of the catering to be below an acceptable standard and I will ensure that the department is made aware of your feedback for their consideration. Janine Ashton Patient Experience Officer
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Review titled Great treatment
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I had a TURP on 24th April. Everything was clearly explained by all the staff. My treatment by all the staff was first class. Please convey my thanks to & gratitude to all the staff involved in my operation & post op treatment. Many many thanks for making my stay completely stress free.
Visited Urology on April 2024
Review titled Airedale General Hospital
Replied on 01 May 2024
Dear Patient Thank you for sharing your positive experience with us. I am pleased that you found our staff to be first class, and that they clearly explained everything making your stay stress free. I will ensure that the staff involved in your care are made aware of your very kind words and appreciation. Janine Ashton Patient Experience Officer
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Review titled Amazing Staff
Rated 5 stars out of 5
by Rebecca Burn - Posted on 03 April 2024
I came to A&E with my mum via Paramedics, Everyone was absolutely amazing, really professional and my mum was seen and attended to promptly, very through. They were quite busy but still found time to see the patients had something to eat and drink over the lunchtime period, we cannot fault them and I’d like to thank them for looking after mum.
Visited Accident and emergency services on April 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Rebecca Thank you for sharing your experience with us. I am pleased that you found our staff to be professional and that your mum was seen and attended to promptly and thoroughly. It is lovely to read that your mum was treated so well and I do hope that she is now on the mend. I will ensure the staff in the Emergency Department are made aware of your appreciation . Janine Ashton Patient Experience Officer
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Review titled Used to be good not anymore
Rated 2 stars out of 5
by Mrs Irene Pickard - Posted on 09 April 2024
I had an appointment for a heart scan but did not receive my appointment letter only a letter from the cardiologist telling me and my gp that I had missed an appointment. I rang them and was told they were having problems but that I had another appointment in 2 days time. Again I did not receive the letter but because I had called about the 1st one I did keep the appointment. Very strangely the letter for the 2nd appointment arrived the day after the actual appointment. Also my husband had missed an appointment with the diabetic department yet again because he did not receive a letter from them. He was then referred back to our gp instead. I contacted them but received a rather curt reply that it was too late to do anything about it as he had been referred back to the gp. It is a complete shambles and no one seems to care. All you get is either oh we are having problems with posting letters or it's too late and we can't do anything. If and when I get a letter about the results of my scan I will contact the heart consultant and tell him whats going on. They have both my email ad my mobile number so why can they not send me an email or a text message about the appointments. I do know why they can't.... It's because they can't be bothered to
Visited Don't know on March 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Mrs Pickard Thank you for sharing your feedback and concerns with us. I am sorry that you and your husband have experienced these problems and I will share your comments with the appropriate department for their attention. If you would like to speak to us regarding these concerns please do not hesitate to contact us via anhsft.patientadvice@nhs.net or 01535 294019. Janine Ashton Patient Experience Officer
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Review titled Brilliant care
Rated 5 stars out of 5
by G frankland - Posted on 08 February 2024
Went to the maxilla facial department today, couldn’t ask for better treatment everyone was so patient and kind 5stars given to the team
Visited Oral and Maxillofacial Surgery on February 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear G Frankland Thank you for sharing your positive feedback with us, it is lovely to read that you couldn't have received better treatment and that everyone was so patient with you. I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Graham Fletcher - Posted on 04 February 2024
Surgical day ward all staff from Junior to Senior, surgeons and consultant very personable, caring and professional. Anaesthetist in particular friendly and reassuring. Thanks to you all .
Visited Urology on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Graham Thank you for sharing your positive feedback with us. I am pleased that you found our staff to be personable, caring and professional. I will share your appreciation with the teams involved in your care. i wish you all the best in your recovery. Janine Ashton, Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust