West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LXPatient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Joan Bradley - Posted on 12 December 2023
Had to have ambulance to my 84 year old husband. Quick arrival and the 2 paramedics were superb They treated him with the utmost respect and care Told him what they were going to do and made sure he had pain relief and was comfortable before they moved him Don't know their names but God bless them
Visited December 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Everything went smoothly from beginning to end
by humanitieset64 - Posted on 08 December 2023
Received pain killing injection in my foot. Good care from the beginning of the day. Used the patient transport from New Cross to Cannock Chase Hospital and back after the procedure. The nurses and surgeon couldn’t have done better, everything went smoothly from beginning to end.
Visited December 2023
Provided by Care opinion
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Outstanding crew
Rated 5 stars out of 5
by Beth - Posted on 27 November 2023
Had an ambulance out to myself this morning, unfortunately I missed the names of the two gentleman that came out. From the moment they came they made me comfortable and told me everything they were doing. Once we got to the hospital we had to wait outside due to they’re been no room, so they made sure I was warm enough putting the heating on and covered me with a couple of blankets, kept asking if I was comfortable and if I was alright. Then one of the paramedics had a meeting at 11 and asked if I was okay if they handed me over to another crew witch I was absolutely fine with. Once I got to the new crew(I can’t remember their names) they introduced them selves and again put heating on and made sure I was warm and comfortable. We had to wait oustide in the ambulance for about 4 hours so we talked about random things and tattoos. Then we decided to put a film on to kill some time while we waited and manged to finish the film. Once I was discharged one of them walked me down to my lift and made sure I got there alright. Wouldn’t of wanted to be looked after by anyone else so a massive thank you to the four gentleman who looked after me.
Visited November 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Karen - Posted on 28 November 2023
The paramedics arrived in a few minutes of calling and immediately reassured my Dad and made him feel at ease. They had a lovely way about them and had some banter with him which helped him to relax.
Visited November 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Life savers
Rated 5 stars out of 5
by Jesse Winchester - Posted on 28 November 2023
Jesse had an asthma attack and stopped breathing on the 20/11/2023 in the early hours. The ambulance crew and trauma doctors on scene saved my sons life and I am forever grateful to all involved . I have no words . Even from the call handler who instructed me to do CPR to the hospital emergency team for getting Jesse stable enough to make it to icu. Thank you all from the bottom of my heart . You are all my hero’s and I will never forget how grateful I am to all of you .
Visited November 2023
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Great sevice
Rated 5 stars out of 5
by Christine Lobban - Posted on 03 August 2023
I had to call 111 my partner had a funny turn, it turns out he had a tia the two girls that turned up to the house went above and beyond there duty .They took us to the qe hospital and went straight through to resus..can thank them enough
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Christine, We're so sorry to hear your partner was unwell and needed our help. If you would like to pass on your thanks to the crew, please email complimentsmailbox@wmas.nhs.uk with the time and date of the incident, along with your message and we can make sure this feedback goes directly to them.
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Review titled Service with care
Rated 5 stars out of 5
by Mike Poselay - Posted on 17 August 2023
On 17/8/2023 my extremely sick wife had to be moved from one room to another. The crew who attended were exceptionally professional and had exemplary interpersonal skills. Nothing was too much for them. Please pass my sincere thanks to the two ambulance crew members who attended at our request.
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Mike, We're so sorry to hear your wife needed our help. If you would like to pass this feedback on to the crew that helped. Please email complimentsmailbox@wmas.nhs.uk with the time and date, along with your message, and we can make sure the crew gets the message.
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Review titled Thanks
Rated 5 stars out of 5
by Anna Tye - Posted on 22 August 2023
Prompt arrival of ambulance after calling 999. Chest pains, sweaty and feeling sick. Taken to hospital as a precaution. Good, friendly paramedics.
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Anna, We're so sorry to hear you weren't feeling well and needed our help. Thank you for your kind word, if you would like to pass this message on to the crew that helped you, please email complimentsmailbox@wmas.nhs.uk with the time and date of the incident, along with your message and we can make sure the crew gets the lovely feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by Nick Taylor - Posted on 20 August 2023
Picked up by crew from Bromsgrove to go to Q E Birmingham on time pleasant and helpful. Return journey was the same can’t praise both crews enough
Visited August 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Nick, Thank you for your lovely words about our crew. If you would like to pass this message to the crew, please email complimentsmailbox@wmas.nhs.uk with the time of your journey, along with your message and we can make sure the crew gets the lovely feedback.
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Review titled Fast efficient life saving .. excellent service
Rated 5 stars out of 5
by Chris - Posted on 08 July 2023
Needed an ambulance as my daughter was barely conscious. The 999 operator kept me calm and advised me what to do., step by step all the way through until 2 ambulances arrived. The critical care team arrived ..Could not fault the excellent care given to my daughter . She was then taken to hospital. And is making a good recovery.. I thank you all so very much.
Visited July 2023
Review titled West Midlands Ambulance Service University NHS Foundation Trust
Replied on 23 August 2023
Hi Chris, I'm sorry to hear your daughter needed an ambulance. If you would like to pass this message on to the crew, please email complimentsmailbox@wmas.nhs.uk with details of when and where this took place, along with your message and we can make sure to pass it on to the crew