West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LXPatient ratings and reviews
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Reviews
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Review titled Fabulous paramedics and student
Rated 5 stars out of 5
by Dippy Debs - Posted on 22 May 2024
The student paramedic who attended with two fully qualified paramedics has a fabulous bedside manner, was very knowledgeable and professional. The two paramedics with him were very encouraging and informative - they came across as wonderful mentors. All three of them eased our anxiety and were very thorough in their investigation. I was also very impressed that they were reluctant to tread on my pale grey rug in case they dirtied it! All three were absolutely fantastic.
Visited May 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
I would like to say a massive thank you to the 3 paramedics (1 was a student) that came to collect me for a transfer from 1 hospital to another. I had undergone surgery and they thought when I woke up from my GA that I had, had a TIA, so phoned for an ambulance as the hospital I was at wasn't equipped for this. They turned up so quick and was so lovely, i was an absolute nervous wreck, I had just had surgery to have my cancer removed, and if anyone has had a GA, you are so not with it, to find I couldn't move the right hand side of my body, which was frightening. They were so professional, caring and compassionate, they really are a credit to the team. The 1 paramedic actually came back to see me a few hours later to see how I was. At that point I knew I thankfully hadn't had a stroke, but sadly later that evening I was diagnosed with a sphenoid meningioma, which is a brain tumor, which has just been a huge shock, with all I have been going through with my diagnosis for my cancer treatment, now this, it's been hard to deal with. But I knew I had to send a message, and wasn't sure who to contact, as I really wanted all 3 of them to know how grateful I was to them for there kindness.
Visited May 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Wonderfully kind paramedics
Rated 5 stars out of 5
by Anne - Posted on 03 May 2024
On Friday 28 April, the paramedics attended La Coppola restaurant in Leamington. The kindness and expertise was tremendous. Thank you to both who atttended.
Visited April 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Mrs C Godfrey - Posted on 19 April 2024
Thank you to the Paramedics who attended my mum this morning. They were professional, caring and thorough. Also thank you to the 111 member of staff who took my call.
Visited April 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Jill Ansell - Posted on 21 April 2024
During the early hours of Wednesday 17th April I unfortunately had to call the emergency service due to my husband having a number of seizures. The operator at the control centre was truely brilliant and kept me calm. The crew arrived and again they were fantastic with my husband who was so confused and just wanted to sleep. He was taken to Russell’s Hall emergency department and I followed shortly afterwards. I would like to thank them so very much for their professionalism. Unfortunately I cannot recall any names. Likewise with the staff in an and e, the radiographers and the staff on ward c8. my husband has had outstanding care from all involved in every department and was discharged a few days later with follow-up appointment and a change to his medication.
Visited April 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Wonderful amberlance crew
Rated 5 stars out of 5
by Peter King - Posted on 25 March 2024
The crew were very helpful and reassuring ,took time to tell me what was happening very professional please pass on my thanks
Visited March 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Great ambulance crew
Rated 5 stars out of 5
by MRS D HILL - Posted on 31 March 2024
Have had to call out ambulance twice for husband in last year and had the same crew from local Donnington ambulance station Really patient and caring, couldn't do enough for us both at home on their arrival and when we arrived at PRH Telford.
Visited March 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Commendation for the Team in Ambulance Cy4819 (05/03/2024)
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
At 4:30am on the 5th of March 2024, I woke up with pain in my chest and breathing difficulty. I recently had pleural effusion which I had been given medication for, so I believed it was sorted. Quite worried, I called 999 immediately and ambulance Cy4819 arrived at my home before 5am. The ambulance service team were so professional, cheerful and very empathetic. They checked my vitals which were fine, but when they listened to my lungs, they had some concerns and advised I let them take me to the hospital. I was very reluctant about going to a&e again, due to a recent experience that was so physically and emotionally draining for me, but I agreed eventually. The ride to the hospital was pleasant, as they person who sat next to me in the ambulance kept talking to me and this distracted me from the discomfort and anxiety I was feeling. When we got to a&e, they got me to sit in an isolated area and had me registered. I felt really cared for and was so grateful. Didn't get the chance to really thank them before they left. I am happy they insisted that I need to go to the hospital, as it was detected that I still had fluid in my lungs and also an infection... which led to a difficult battle as an inpatient in hospital for a couple of weeks. I am out of hospital now and have had good time to recover. So, to the team in Cy4819 working in the early hours of the 5th of March, I just want to say a big Thank You!
Visited March 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
I would like to pass on my thanks to the paramedic and ambulance crew who attended when I was in extreme pain and took me to the hospital. They were really amazing and very caring. Thanks again
Visited February 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.
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Review titled Eraser Trail Nurse
Rated 5 stars out of 5
by Gillian Eardley - Posted on 23 April 2024
The nurse who came to discuss the Eraser Trail was empathetic but clear in explaing the program. In the end it turned out I was unsuitable but I appreciated her care.
Visited February 2024
West Midlands Ambulance Service University NHS Foundation Trust has not yet replied.