Sussex Community NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled Experience was very disappointing
by Anonymous - Posted on 12 June 2023
I was given the telephone number of UTC as our GP surgery in Seaford had no appointments. I phoned on Friday and was given an appointment for Sunday morning 11.20. When I arrived I was told they don't make appointments it's a walk-in centre. They had no record of me or the appointment they had made. I was offered no explanation just told I could wait but it would be a long wait. I decided not to wait and to try my local surgery instead as it was very crowded in a small waiting area like a shipping container.
Visited June 2023
Sussex Community NHS Foundation Trust has not yet replied.
-
Review titled Awful
by Anonymous - Posted on 13 April 2023
I went with a pre booked scan for to check for ovarian cyst. Nurse came out and got me and when we got in the room she became rude as if not long found out I was pregnant as she told me she cant do a scan of that, I knew that and that wasn’t what I was there for. Throughout the appointment she didn’t seem like she wanted to be there and was very short with me and made me feel like I was wasting time. This appointment was booked by my gp weeks before I new I was pregnant. I left that appointment ready to cry snd feeling sick from the way I was treated. I’ve had scans here before and never had any problems with staff until this time, I just hope if I need to come back here again I don’t get seen by the same nurse.
Visited April 2023
Sussex Community NHS Foundation Trust has not yet replied.
-
Review titled Wonderful caring dedicated professional
by DouglasL - Posted on 13 February 2023
Visited the UTC today after crashing on my bike. I honestly cannot speak too highly of my experience and the care of the staff there. In the space of 2.5 hours I was assessed, verified, x-rayed, consulted then put in plaster. Each person I saw was kind, considerate, knew what they were doing and went about their work diligently and professionally. Thank you so much :o)
Visited February 2023
Sussex Community NHS Foundation Trust has not yet replied.
-
Review titled Not a good experience
by Anonymous - Posted on 02 June 2023
I noticed the other comment about the X-ray department and will agree about the rude staff or the one I saw. I had to have a lower leg X-ray and the woman radiographer was less than welcoming. "take your trousers off" Normally this wouldn't bother me, but this was bad. She could have offered a gown but didn't. Surly and uncommunicative throughout. I complained at the time and made it clear I don't want to see this woman again. I've always regarded the Victoria highly, friendly reception etc. but this one really changed my mind. If staff don't like patients then maybe this isn't the job for you.
Visited June 2022
Sussex Community NHS Foundation Trust has not yet replied.
-
Review titled Not a happy visit
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2022
I had an appointment for booster vaccine in Churchill Square When I arrived was informed that there would be an hour’s wait as it was also a walkin clinic.I accept that they were busy but could not those with pre booked slots be fitted in near their appointment times? Certainly would NOT recommend prebooking to anyone. The volunteer staff were helpful and sympathetic but that did not make my wait any shorter!
Visited April 2022
Review titled Sussex Community NHS Foundation Trust
Replied on 20 April 2022
Thank you for taking the time to give feedback on your recent visit to Churchill Square Vaccination Centre. We are very sorry to hear of your experience of our service, if you would like to discuss the matter in more detail please contact our PALS team at sc-tr.PALS@nhs.net Best wishes Patient Experience Team
Provided by Care opinion
