South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Reassuring and professional
Rated 5 stars out of 5
by Sharon Vonk - Posted on 16 October 2023
Crew was sent to my home address after phoning 111 for advice… I was kept informed about expected arrival times at all points… Crew attending were wonderfully reassuring and professional. They were never in the slightest dismissive of my concerns…
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 18 October 2023
Dear Sharon, Thank you very much for your kind review. I have managed to find the details of our attendance to you and I will forward your lovely comments to them and their managers so that they are aware of what you have said. I hope you have made a good recovery. Thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Not available for 7 hours
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Last Fri a.m I was told by my Gp to call for an ambulance immediately because of a very erratic heart rate and low blood pressure. I have Atrial Fibrolation normally controlled by medication. I rang 999. It took 5 minutes for my call to be answered, I was put through to the ambulance service. I answered some questions and was told there was a wait of 7 hours!. I live less than 20 mins from the nearest hospital and about 8 mins from the ambulance station. I am 71 and I live alone. An acquaintance who had dropped by agreed to take me to hospital. I was immediately whisked into A and E and wired up to an Echocardiogram and other machines and seen by the cardiac team. If I had waited for 7 hours I hate to think how I would have been
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 October 2023
I am sorry to hear of the poor service you received. In order that we can look into what happened, we would be grateful if you could contact us direct with more information. We can then access the records we hold regarding your call and provide you with a detailed response. You can leave us your telephone number in a voice message by ringing 0300 123 9242 or you can email us at pet@secamb.nhs.uk We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled 10/10 for such a re-assuring experience
Rated 5 stars out of 5
by Brenda Elliott - Posted on 15 October 2023
A massive thank you to the crew that attended my husband yesterday. At such a worrying time their compassion and professionalism was amazing. On the way to hospital one crew member talked to my husband the whole way to calm him and let him know what was happening. A “thank you” does not seem adequate. One crew member even popped into A & E later in the day to see how things were going. Over and above - amazing. How lucky are we to live within your area.
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 16 October 2023
Dear Mrs Elliott, Thank you very much for posting such a lovely review. I hope that your husband is making good progress. I know that the staff who attended your husband would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with further information. You can leave a voicemail on 0300 123 9242 or you can email us at compliments@secamb.nhs.uk We will then be able to share your review with our staff and their managers. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Professional, caring and reassuring
Rated 5 stars out of 5
by Andrew Castle - Posted on 02 November 2023
I cannot thank, or praise, enough the emergency team that looked after me after a medical episode on a train last weekend. They were methodical and thorough in their treatment - whilst being sympathetic and very reassuring. Once off the train, the same care continued in the ambulance on the trip to hospital - keeping me calm and explaining what was happening. When at A&E, all through the check-in process, they were both attentive and caring - and did not leave until they knew I was in another 'pair of safe hands'. A review 'thank you' does not seem enough to such a fantastic duo - to who my wife and I are truly grateful.
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 06 November 2023
Dear Andrew, Thank you so much for taking the time to post your lovely review. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us direct to give us some more information. You can leave us a voicemail on 0300 123 9242 or you can email my colleague, Sandra, at sandra.king@secamb.nhs.uk Once we have identified our staff your review will be shared with them and their managers and a copy will be placed on their files. I hope you are making a good recovery. Thank you again for posting your review and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Wonderful Crew
Rated 5 stars out of 5
by Janet Cole - Posted on 12 September 2023
Fantastic service and care from the paramedics that attended me yesterday. Really impressed with their professionalism and assistance. Was sorry to see them go! Huge thank you!
Visited September 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 13 September 2023
Dear Janet, Thank you very much for posting your lovely review. I know that our staff would be delighted to read what you have said and, in order that we can identify them, please can you contact us to give us some more information. We can then share your review with the members of staff who attended you and their managers. You can leave us a voicemail with the address they attended and the date on 0300 123 9242 or you can email us at compliments@secamb.nhs.uk Thank you again for taking the time to comment and I hope that you are now feeling much better. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
My son arrived 20/09/23 at home unplanned, we didn't have time to get to the hospital and called for an ambulance. The team that arrived were amazing and so wonderful. It was a total whirlwind and pretty scary at moments however the team and the 999 call handler were so calm and positive. I never thought I would have my baby at home and was so lucky to have such an incredible team around me to welcome him into the world. I really hope the team involved get to see this. I look back at the birth of my son and I am so proud of what I did however this wouldn't have been possible without these paramedics. My husband and I thank them so much for everything.
Visited September 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 09 October 2023
Thank you so much for your lovely review and congratulations on the birth of your baby. I know that our staff would be delighted to read your lovely comments and, in order that we can identify them, we would be grateful if you could contact us to give us some further details. You can leave us a voicemail on 0300 123 9242 or email us at compliments@secamb.nhs.uk We will then be able to pass a copy of your comments onto the members of staff concerned and their managers, and a copy can be placed on their files. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Fantastic Service
Rated 5 stars out of 5
by Kate - Posted on 20 September 2023
Thank you so much to the two paramedics who came to our house this evening for our 9 month old son. It was just a precautionary visit and he is fine but they were so lovely and professional. They were also fantastic with my 7 year old daughter from the moment they got out the ambulance. I was worried she would be scared for her little brother but they put her at ease straight away and kept her involved to make her feel helpful. They even let her have a quick look at the ambulance afterwards to ensure her first experience with this situation was as positive as possible so that if something ever happened in the future, she wouldn't be scared. They were so good that it was honestly as though they had just popped in for a bit of a chat. My son was very comfortable with them as they did their checks and just thought they were here to play. My only complaint is the football team they both support :) Thank you so much - although I hope I never see you again in a proffesional capacity.
Visited September 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 09 October 2023
Dear Kate, Thank you very much for taking the time to post such a lovely review of our staff. I know that they would love to see what you have said about their care and, in order that I can identify them, I would be grateful if you could contact us so that we can take further details. You can leave a message on our voicemail on 0300 123 9242 or email us at compliments@secamb.nhs.uk We will then be able to pass your message onto the members of staff and their managers and a copy will be placed on their files. We look forward to hearing from you. Thank you again for posting your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Exemplary service
Rated 5 stars out of 5
by Patricia Watson - Posted on 28 August 2023
The ambulance arrived within the hour. The two paramedics were superb, friendly, humorous, gentle, knowledgeable and kind. I was taken to hospital and these two people made my experience less frightening. Highly recommend.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 August 2023
Dear Patricia, Thank you very much for posting your lovely review. I would very much like to share what you have said with our members of staff concerned and would be grateful if you could contact us with more information that would help us to identify them. Our telephone number is 0300 123 9242 and our email address is pet@secamb.nhs.uk Thank you again and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Failing to provide a ambulance
Rated 3 stars out of 5
by Lord Peter David Carter - Posted on 20 August 2023
Phoned 999, to request an Ambulance my friend aged 68 had breathing problems,I was told he didn’t warrant a ambulance,told someone would call bac within the hour-didn’t happen.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 21 August 2023
Thank you for posting your review from which I am sorry to learn of your concerns. In order that we can look into what happened please can you contact us and give us more information. You can email us at pet@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. I hope you friend has made a good recovery. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Caring and listening
Rated 5 stars out of 5
by Irene Fairhurst - Posted on 28 August 2023
My vulnerable adult son is epileptic, had a seizure I was not with him at that time, ambulance called. Personnel really listened to what I and his sister had to say about what causes them eg overheating, low fluid intake. They were very thorough in checking him over, no physical injuries, taking their time to make sure he was safe to be discharged into my care. Thank you.
Visited August 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 August 2023
Dear Irene, Thank you very much for posting your lovely compliment. I would like to be able to share what you have said with our members of staff concerned and in order that I can identify them I would be grateful if you could contact us to provide us with some more information. Our telephone number is 0300 123 9242 and our email address is compliments@secamb.nhs.uk We look forward to hearing from you. Best wishes to you and your son. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG